Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBeen letting with JLL for about 10 years and recently had cause to seek some guidance regarding a legal matter - the team were excellent in raising potential outcomes and allowing me to make the right decision. The current lettings team are …
What lovely feedback to receive. Many thanks for taking the time to leave a review.
5/5
GoogleThis is the second time in three years that I’ve rented a home through JLL Stratford, and both times I’ve had the pleasure of working with Erjana. She has been incredibly supportive throughout the whole process, from viewings and …
Dear Yozlem, what wonderful feedback to receive, thank you for taking the time to leave a review and we wish you well in your new home.
5/5
GoogleWe had a great experience working with Erjana at JLL. From the moment we met her in the office, she was very welcoming and took the time to understand our situation, especially since we needed to move quickly. What we really appreciated was …
5/5
GoogleI had a very positive experience with Alfie. From the beginning, he was professional and responsive, and made the whole process of renting much easier. …
5/5
GoogleTasif from JLL has been an amazing advisor who helped us schedule all of the viewings and helped us found our a lovely flat in Stratford. 100% recommend him! …
Dear Jenny, thank you for taking the time to leave a review, we wish you the best in your new home.
5/5
GoogleThe team at JLL Greenwich has been outstanding from the very beginning of our experience with them. From listing to every step along the way, their professionalism and attention to detail have been impressive. Michael, in particular, was a …
Dear Dara Thank you for taking the time and sharing your feedback with us, great to hear … More
5/5
GoogleI couldn't have asked for a better experience with JLL and Michael Chu as our estate agent! From start to finish, Michael was professional, knowledgeable, and always attentive to our needs and questions. Michael guided us through each step …
Dear Joe, we really appreciate you having taken the time to post this review. It makes it … More
5/5
GoogleThe team at JLL went above and beyond for my purchase and sale! I offered (and it got accepted) on my dream apartment on a bit of a whim, basically, without even having considered putting my place on the market, and within a week, my own …
5/5
GoogleWe’ve just bought a new property with Sam at JLL. He has been so helpful, and a pleasure to work with. From our first viewing (and even a viewing of a different house a few weeks prior), he was extremely professional, very knowledgable, and …
5/5
GoogleKeely Wesley, our property manager at the JLL team was very helpful in getting our washing machine and dishwasher replaced quickly, she was able to get the landlords approval and have the replacement machines installed for us expeditiously. …
5/5
GoogleWe had a great great experience working with Eilis Moloney. From the very first meeting, her warm and welcoming approach made us feel at ease. We appreciate her genuine care, patience, and reassuring presence all throughout the process. …
Thank you for sharing your wonderful experience with Eilis Moloney. We're delighted to hear that she provided such exceptional service from your very first meeting. It's great to know that Eilis's warm, welcoming approach, genuine care, … More
5/5
GoogleI had a good experience with JLL as a tenant for my last tenancy agreement. The agreement ended because the landlord sold the property. JLL assigned Keely, a great property manager , for the property. She always provided prompt responses to …
Thank you for sharing your positive experience as a tenant with JLL. We're pleased to hear that Keely provided excellent service as your property manager, responding promptly to issues and maintaining a friendly demeanor. We appreciate your … More
5/5
GoogleWe've been working with Eilis Moloney to find an apartment to rent. Eilis was professional, helpful, and responsive throughout our apartment search. She provided clear explanations about the offer process and followed up with detailed …
5/5
GoogleI’ve expressed my gratitude to Keely Wesley from JLL Residential many times in person, but I wanted to leave a review here as well because professionals like her are rare to find these days and I would like to praise that! We’ve been …
5/5
GoogleAfter many weeks of looking for a place to live near Greenwich, and after visiting 35 properties, I found JLL Estate Agents, at Greenwich. …
Dear Antonio, many thanks for your lovely feedback, I will ensure that is passed on and wish you the best in your new home.
5/5
GoogleEilis from JLL was exceptional. Super quick to respond, very professional, and straight to the point. She understood exactly what I was looking for, we scheduled a viewing, and when she saw that the flat she had was a good match for me, we …
Dear Patricia, thank you so much for taking the time to leave this review - I will ensure it is fed back.
5/5
GoogleEilis is a fantastic professional. She truly listened to our needs and showed us properties that matched what we were actually looking for, no hard-selling, no pushy follow-ups. She made the often stressful process of finding a home feel …
Dear Kosmo, thank you so much for taking the time to review. I will ensure this is fed back.
5/5
GoogleGreat service, very prompt and professional. They will make sure will not renting until you have the whole information …
5/5
GoogleWe had a really positive experience buying our property thanks to Michael Chu from JLL. Michael was always on hand to answer any questions or concerns and worked tirelessly chasing up an unresponsive developer. We’ve never experienced an …
Dear Luke, Thank you for your positive feedback. We're delighted to hear about your … More
5/5
GoogleHad a really great experience with Michael and the team at JLL Greenwich. Within the first few weeks we had more viewings and offers than our previous agency had managed in months. Once accepted, they were great through the whole sales …
Dear Annabel, thank you for your feedback for Michael and the Greenwich team. I wish you the very best for your new life overseas.
5/5
GoogleWe had a great experience selling our property through JLL. The team (Jonathan, Michael and Sam) was responsive and supportive throughout the entire process, always on hand to answer questions and provide guidance. We really appreciated …
What lovely feedback to receive. Many thanks I will ensure this is passed on to the team.
5/5
GoogleI’m currently a homeowner of 25 years living in Manchester and for the past 2 years have been commuting to London for work. For various reasons I’ve decided to relocate and naturally engaged with many estate agents for the areas that I was …
Many thanks for leaving a review Jason, greatly appreciated.
5/5
GoogleThe Sales Team at JLL have been excellent throughout the process of our house sale. They have been professional, considerate, friendly and polite. Jonathan was very professional and spot on with the valuation. For the viewings …
Dear Judith, thank you for review, it is lovely to receive such brilliant feedback and I will make sure Jonathan and Michael are made aware of your brilliant comments. Good luck with your future plans.
5/5
GoogleAmazing support and service from Keely Wesley both during and after our rental! Real care and commitment, and helped us resolve issues even after we’d moved out. Many thanks and highly recommended! …
Dear Ben, what lovely feedback to receive, thank you for taking the time to leave a review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
