5/5
GoogleI had a fantastic experience working with Eilis at JLL. She was incredibly communicative and made sure I was informed at every step of the process. Her responsiveness and attention to detail was reassuring and she understood my …
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)82 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleIf I can give 0 star, I would definitely do it. First of all everything was perfect when me and my friends were renting a 3 bedroom flat through JLL with Eilis, after 6 months we needed to leave the city …
Agent replied · 24 March 2024
Dear Efe, thank you for your comment and feedback. As you decided to terminate contract earlier than originally agreed, JLL and your landlord tried to accommodate you as much as possible. However you left property without fulfilling your … More
5/5
GoogleI’ve recently worked with Gytis Serikovas from JLL Stratford’s office on securing my partner’s and my new apartment. Straight from the beginning, while touring the apartments, Gytis was a very warm, nice, and helpful person. He gave us the …
Agent replied · 24 December 2024
Dear Dawid, Thank you for your detailed and positive review of Gytis Serikovas from our … More
5/5
GoogleErjana from JLL went above and beyond to get me and my partner the desired property. She is very responsive and has outstanding communication. She is also very professional and reliable. She took the time to show us multiple properties and …
Agent replied · 24 December 2024
Dear Maninder, Thank you for your glowing review of Erjana from JLL. We're delighted to hear that she went above and beyond to help you and your partner secure your desired … More
1/5
GoogleAbsolute crooks. Left us with no hot water/heating and a front door with a broken lock for 4 days when we moved in and have refused to reimburse us even though they violated the tenancy agreement. Refused to fix badly damaged walls when we …
Agent replied · 9 June 2026
Dear Anna, We're sorry to read your comments here and are concerned about the issues you've … More
1/5
GoogleJLL Breaches Their Own Contracts, Avoid at All Costs We faced serious issues with JLL regarding our deposit. Per our contract, any …
Agent replied · 29 May 2026
Dear Kei, We're sorry to read your comments here and we would like to help you to solve … More
5/5
GoogleWe had an excellent experience working with Gytis from JLL. He was friendly, professional, and always ready to answer our questions. His guidance made choosing and signing for our new flat at Sugar House Island a smooth, stress-free …
Agent replied · 29 May 2026
Dear Kirill, Thank you for your positive feedback about Gytis. We're delighted he provided … More
1/5
GoogleErjana was initially very helpful, but the overall experience was disappointing. The terms of the offer changed after our offer was accepted (that too after 3 days of radio silence) leading to a lot of back and forth. This was frustrating …
5/5
GoogleI just rented a property with the help of JLL, and I have to say, my agent Erjana was incredibly supportive! She went the extra mile to help me secure the place I wanted and was always available to take my calls, even after hours. Her …
Agent replied · 29 May 2026
Dear Esi, … More
5/5
GoogleSimply Brilliant! We had a tenancy with another agency, of which fell through after paying deposit and agreement, we got in contact with JLL about one we had seen close by, was greeted by Gytis the Monday evening, was very kind and helpful, …
Agent replied · 29 May 2026
Thank you for sharing your outstanding experience with JLL. We're thrilled to hear that Gytis provided such exceptional service, especially after your disappointing experience with another agency. It's wonderful to know that Gytis went … More
5/5
GoogleManaged to get an amazing deal through JLL. The whole process, from visit to offer to moving in, was incredibly well-structured, transparent, and accessible. In a city where renting is significantly tough, and where many companies create …
5/5
GoogleI had an amazing experience working with Tianne Harvey from JLL. She made the process of finding and securing my new home incredibly smooth and stress-free. She was always available to answer my questions and guided me through every step, …
5/5
GoogleI had a fantastic experience working with Gytis from JLL while searching for a flat to rent. From the very beginning, he was patient, attentive, and genuinely invested in understanding our requirements. He suggested properties that were …
5/5
GoogleSpecial thanks to Tianne at JLL Stratford!! We’re on the last leg before finally moving in to our new flat, and I must say the process couldn’t be more seamless than it is and it has been. Thanks to a …
4/5
GoogleUpdate 2025: Tianne from Lettings was brilliant in helping me secure a new apartment and move out earlier than my contract end date as she was sure she could find another …
Agent replied · 24 March 2024
Dear Elizabeth, Thank you for taking the time to leave a lovely review regarding Tasif, great to hear his was friendly and professional. Thank you, JLL
5/5
GoogleOur first contact was late on a Friday at 5:45 PM, and the call continued well beyond closing hours, a true testament to their dedication. The team has been consistently flexible, efficient, and clear in communication. A special thanks to Olivia for going the extra mile with live viewings and for patiently sharing all the information we needed throughout the process.
Agent replied · 24 March 2026
Dear Zeyneup, what wonderful feedback to receive. Thank you for taking the time to review.
3/5
GoogleAnother year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to …
Agent replied · 9 November 2024
Dear Xiaoyang, We are sorry to read your comments here and I would like to help you to solve … More
5/5
GoogleWe would like to express our deepest appreciation for Ayesha from JLL, who played an integral role in making our move to our new apartment an incredibly smooth process. Ayesha demonstrated an impressive attention to detail, particularly in …
Agent replied · 9 November 2024
Dear Fayyad, Thank you for taking the time and leaving 5 star review to us! … More
5/5
TrustpilotI’d like to thank Ru at JLL.
I’d like to thank Ru at JLL for her excellent support for our renting. She was incredibly helpful in resolving both a dripping tap issue and a problem with our dishwasher. Ru acted quickly and professionally, helping us arrange the necessary contractors and ensuring the work was carried out smoothly. Her responsiveness and attention to detail made the process stress-free. We're really grateful for her support and would happily recommend her to others.
Agent replied · 4 October 2026
Dear Bao, thank you for leaving such positive feedback for Ru, I will make sure your review is fed back.
5/5
GoogleTianne has been wonderful throughout our experience! Professional, keen to help and really communicative. She is a real asset to JLL!
Agent replied · 13 November 2025
Dear Ellie, many thanks for leaving a review for Tianne, I will ensure this is passed on.
5/5
GoogleGreat experience working with George Reeves who has helped me to find a new property in the area :)
Agent replied · 13 April 2026
Dear Polina, thank you for your feedback, we hope you are very happy in your new home.
5/5
GoogleI had a very pleasant experience renting an apartment with George Reeves. George was very helpful throughout the process, always responded quickly and tried to find a way to resolve any issues or concerns of mine.
Agent replied · 13 April 2026
Dear Alexandra, many thanks for taking the time to leave a review, I am so pleased George was able to make the process easier for you.
5/5
GoogleJada is wonderful and supported me far beyond expectations. She communicates proactively and always made sure I had the essential information I needed. On top of that, she went the extra mile to make the whole process smooth and stress-free. I would highly recommend JLL anyone new to the city and looking for an apartment.
5/5
GoogleGeorge Reeves provided smooth and efficient support throughout the entire process, from the initial viewing to the provisional agreement and final contract. I’m very pleased to have been able to choose my new home thanks to his attentive service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
