Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently had the pleasure of working with George Reeves, and I couldn't be more impressed with the service I received. George was professional, attentive, and extremely efficient throughout the entire process. His commitment to ensuring a smooth experience made all the difference. I highly recommend his services to anyone looking for reliable and efficient support in renting a new home.
5/5
GoogleWe would like to commend JLL on their professional handling of our flat search and selection process. It was Jada Miller that made the difference. Affable in approach and clear in communication, she represented things accurately at all times. She came across as optimising for all stakeholders (prospective tenant, landlord, JLL) in a fair manner. Interacting with Property Lettings can be a less-than-pleasant experience. Jada inspired trust in us early and never let us down, making the process pain-free and even enjoyable!. We would recommend JLL and Jada to our friends and colleagues with no reservations.
Dear Selvan, thank you for taking the time to leave such positive feedback. I will make sure this is passed on.
5/5
GoogleAmazing Customer service by George Reeves at JLL, very efficient and good communication. Thanks for helping me find my new place Groerge! Best Wishes
5/5
GoogleI recently worked with George Reeves from JLL and had an excellent experience. George was professional, reliable, and incredibly supportive throughout the entire process. He was always quick to respond to my questions, proactive in resolving concerns, and made what could have been a stressful move feel smooth and well-handled. His attention to detail and clear communication gave me a lot of confidence, and I truly appreciated how approachable and understanding he was. I would highly recommend George to anyone looking for a trustworthy and dedicated agent.
5/5
TrustpilotThe Greenwich team were outstanding
The Greenwich team were outstanding. We chose JLL because Michael Chu has shown us some properties and remembered key details. When we came to sell, Cheryl remembered us buying the property 13 years before. John came to value it. Then Sam Palmer was our main contact. He was professional, efficient with excellent communication skills. Highly recommend.
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
TrustpilotWe would like to thank Ru for her…
We would like to thank Ru for her professional help in managing our property. She was very considerate and looked after our interests. Thanks Ru and your team!
5/5
GoogleHanan was extremely helpful throughout the whole process of letting our flat- she was very responsive and her communication was excellent. Everything went smoothly and we were very happy with the result. Thank you!
5/5
GoogleEilis Moloney has been nothing but helpful with our search and sourcing of a property - responsive, informative and has clearly had both our interests and the landlords at her core focus. Would recommend her and the extended team highly.
Dear Alex, thank you for leaving such a positive review, I will ensure this is passed on.
5/5
GoogleI worked with Dovile Tamulyte during my flat hunting/contract phase, and she’s very responsive and helpful. She’s been proactively offering assistance, presenting appropriate choices, and giving good advice.
5/5
GoogleI had a fantastic experience working with Joshua. He was professional, approachable, and always quick to respond to any questions I had throughout the letting process. Everything was handled smoothly and efficiently, and he went the extra mile to make sure everything was stress free. I’d highly recommend Joshua to anyone looking for a reliable and supportive letting agent.
Dear Abdullah, thank you so much for your positive review for Joshua, I will ensure this is fed back.
5/5
GoogleI am in an urgent search for a property to rent. Ayesha has been very helpful and supportive in the process. Would highly recommend anyone to rent from Ayesha !
1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
5/5
GoogleXav gave amazing service, super helpful!
5/5
GoogleWorked with Charlie Jeffery, great service & very responsive and ensured a smooth move in. Will recommend to my friends!
5/5
GoogleGreat service from Angela Wyles who is my Property Manager - she is incredibly responsive and has a great proactive attitude to find a solution to any issues we have had. Highly recommend!
5/5
GoogleAmazing renting experience by JLL. By the warm and friendly help from Xav, me and my roommate find our dream house quickly and moved in smoothly while we still in our Home country. Really recommended!
5/5
TrustpilotGreat response time from JLL and the…
Great response time from JLL and the team (Rugul). No complaints.
Many thanks for leaving a five star review.
5/5
GoogleBoth Alex and Louis have been of immense help to ensure completion of our purchase was within the agreed timeframe! Highly recommend them!
What a fantastic review! Thank you so much for writing this 5 star Google review for our Chesham Sales team especially Alex and Louis. It was great to hear that they were of immense help to ensure completion of your purchase within the agreed timeframe and that you highly recommend them! We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleRating only, no written review.
Many thanks for leaving this 5* Google review for our Chesham team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent communication from start to finish, with responsive, professional and polite staff. A special mention needs to go to Alex for being there every step of the way to make sure timescales were met.
An excellent review! Thank you so much for taking the time and trouble to write this 5* Google review for Alex from our Chesham team. We are delighted to hear that they were responsive, professional and polite and that Alex was there every step of the way to make sure timescales were met. We will pass your comments on to Alex and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
GoogleRico provided nothing short of amazing service. From the start, he was attentive to our needs, patient, and quickly understood the kind of properties we were looking for. Just two days before we were due to move, the place we thought was secured fell through. Rico went above and beyond to quickly find us another great place, turning what could have been a nightmare move into a smooth experience. We’re so grateful, thank you, Rico!
Dear Mayo, thank you for taking the time to leave a review. I am sorry you had a disappointment at the beginning and I am so please Rico was able to assist and turn this around.
5/5
GoogleGreat team at Royton and Shaw. Jade, Michaela and Oliver were all extremely helpful and responded quickly to queries. The purchase of my property went swiftly and smoothly with their help.
Thanks Rebecca! We are pleased that you have found your experience with us helpful, all the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
