Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleMy experience with JLL has been nothing short of a nightmare. From the beginning, we were completely organised for our move, paperwork …
Dear Glenn, I have investigated your comments and been through correspondence between yourself, the agents involved and the solicitors. I do understand your frustrations but am satisfied that JLL acted with integrity. Should you wish to discuss this further please email me on michelle.bishop@jll.com
5/5
GoogleHaving just moved to the UK, we were pretty overwhelmed by all the admin we had to sort out, finding a place to live was by far the biggest challenge. Siobhan and Joanna were absolutely amazing at getting us settled into our new home. They …
Dear Briar, what a lovely review to leave. Many thanks for taking the time to provide feedback.
5/5
GoogleI recently worked with JLL to find a flat, and I was incredibly impressed with the service, particularly the outstanding assistance from Charlie Jeffery. Renting a flat from overseas was pretty stressful, but Charlie's positive …
So pleased to read such positive feedback for Charlie. Many thanks for taking the time to review.
5/5
GoogleI recently worked with Mr. Charlie Jeffery from JLL Nine Elms while searching for a flat in London, and I genuinely couldn’t have asked for better support. …
Dear Tony, what fantastic feedback to receive for Charlie. We are delighted you had such a positive experience and hope you continue to enjoy your new home.
5/5
GoogleI had the absolute pleasure of working with Angela Wyles as my Residential Property Manager, and I cannot recommend her highly enough. Throughout my tenancy, Angela has always been incredibly responsible, responsive, and proactive. She …
What a wonderful review to receive, thank you so much for taking the time to leave feedback. I will ensure this is passed on.
5/5
GoogleExcellent service from start to finish. Liam went the extra mile to find us a great flat, and was both attentive and responsive throughout the process. He even introduced us to some of the residents in the apartment block, which really …
Dear Jon, thank you for taking the time to write such a positive review. I will ensure your feedback is passed on.
5/5
GoogleWe recently rented an apartment with the help of Charlie Jeffery, and we cannot recommend him highly enough. From the very beginning, Charlie made the entire process smooth, transparent, and stress-free. He was always available to answer …
1/5
TrustpilotExtremely Unprofessional
Extremely Unprofessional and Disrespectful Experience with Munroe Graham I had one of the most frustrating experiences with Munroe Graham. I viewed a property and placed an offer within two hours. My offer was accepted the same afternoon, and I immediately transferred a holding deposit. The next day, the agent became practically unreachable, I had to keep calling and texting just to get any updates. I was told there were some “issues with the landlord” but that everything was sorted and not to worry. Despite those reassurances, I was never sent a tenancy agreement, even though I was supposed to move in the following week. On the third day, after I had already turned down other offers based on their word, I received an email, not even a phone call, telling me the deal was off and that my money would be refunded. The reason given was that the landlord had fallen ill, which makes little sense since the property was empty when I viewed it. Even if that were true, the lack of professionalism was shocking. There was no respect, no communication, and no accountability throughout the process. I would strongly advise anyone to think twice before dealing with Munroe Graham.
5/5
GoogleXavier Hastings was excellent throughout the process. He was able to secure us a great spot in a short time period while being very communicative of the process over WhatsApp. Furthermore, Joanna was excellent with respect to providing us …
Dear James, we appreciate your feedback on Xavier Hastings and Joanna's performance. Their efficiency, communication, and professionalism reflect our commitment to client satisfaction. Thank you for your recommendation. … More
5/5
GoogleI had an exceptional experience working with Xavier from JLL during my recent rental process. From the very beginning, Xavier was incredibly helpful, efficient, and professional, ensuring every detail was handled smoothly. He kept me …
Dear Ethan, We're thrilled to hear about your positive experience with Xavier and Joanna. … More
5/5
GoogleI was recently transferred from overseas into our UK operation branch in London. So I had to find a fast and quick mobilization which required immediate availability of apartments (flats) and quick contract and paperwork processing. I had …
Dear Anderson, Thank you for sharing your experience with us! We're delighted to hear that … More
5/5
GoogleI dealt with Xavier from JLL Nine Elms for our move to an apartment in Wandsworth. He was professional and friendly from the start, and easy to communicate with. Viewing and inspection was organised with a minimum of fuss, and comms re …
Dear Michael, Thank you for your positive feedback. We're delighted that Xavier and Joanne … More
5/5
GoogleI had the pleasure of working with Xavier from JLL during our recent apartment rental process in Nine Elms, and I couldn’t be more impressed. From the start, everything was handled swiftly and smoothly. Xavier made sure we had all the …
Thank you for your glowing review of Xavier and our service at JLL. We're delighted to hear that your rental experience in Nine Elms was so positive. It's great that Xavier provided swift, smooth handling of the process, clear … More
1/5
GoogleIf you are a foreigner please note the following should you wish to rent a property from this company. They will happily take your money but there is no aftercare if problems arise once you’re in. My brother is suffering with a mouse in …
Dear Saadet, we have been in direct communication with your brother and kept him updated daily regarding progress on solving this issue. Pest control was dispatched immediately, and the landlord has followed their recommendations. This is … More
5/5
GoogleGreat experience with JLL in getting my new property secured quickly, especially in today’s crazy rental market. Xav and Joanna who were dealing with me were extremely helpful and I genuinely felt they went above and beyond to help me get …
Thank you for your glowing feedback. We're thrilled to hear about your great experience with JLL, especially in securing your new property quickly in the current competitive rental market. It's wonderful to know that Xav and Joanna provided … More
5/5
GoogleGreat experience with Xav from JLL on our recent rental process. After searching for a new property for many months, we were able to finally secure our new home quickly, efficiently and without any stress following lots of broken promises …
Thank you for sharing your excellent experience with us. We're delighted to hear that Xav and the JLL team were able to help you secure your new home quickly and efficiently, especially after a long and challenging search. It's great to … More
5/5
GoogleOur visit with Xavier went very well, he was thoughtful and professional throughout. We made an offer on the selected property, and he was quick and straightforward in getting everything sorted. The after-visit process was handled by …
1/5
GoogleDon’t ever rent from JLL I have the worst renting experience and worst agent… I went on a vacation for 3 months, during these days they asked if they can …
Dear Cheryl, I am unable to locate your tenancy. I have asked this to be looked in to.
5/5
GoogleJones Lang LaSalle (JLL) is a global real estate firm with a presence in over 80 countries, where a high standard of excellence is the norm. Even within that context, Xavier stands out. …
Dear Omiros, thank you for taking the time to leave such a detailed review. I am pleased your experience with Xavier was so positive and will make sure this is passed on to him.
5/5
GoogleI had a great experience renting through JLL. The entire process, from viewing the property to signing the lease, was smooth and efficient. The agent, Xav and Yasmin, I worked with was friendly, responsive, and always willing to answer my …
Dear Biao, what a lovely review to read. Many thanks for taking the time to leave feedback.
5/5
GoogleI’ve had a fantastic experience working with Charlie as my letting agent. From start to finish, he’s been professional, responsive, and genuinely helpful. He made the entire letting process smooth and stress-free, always keeping me informed …
Dear Wu, what lovely feedback to receive. I am delighted your experience was so positive and will ensure this is passed on.
5/5
GoogleI have worked with Charlie Jeffrey to help me find my next rental and I can say that after 15 years living in London, my experience with him as an agent was the very best experience. He balanced professionalism with empathy and made us feel …
Dear Tina, thank you so much for taking the time to review, I will ensure this is passed on.
5/5
GoogleGreat experience working with the JLL team, particularly Siobhan and Joanna who handled the entire renting process very well from start to finish. Both Siobhan and Joanna made sure the process ran smoothly, were very responsive and followed …
Dear Barry, what lovely feedback to receive. Many thanks for taking the time to review.
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
