5/5
GoogleTianne has been really helpful and kind. She supported us a lot throughout the letting process.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI had an excellent experience with Rico Giovanelli ! From the very start of my tenancy search to finalizing the agreement, Rico was incredibly responsive and always went the extra mile to ensure everything went smoothly. Rico's …
Agent replied · 22 January 2025
Dear Nabil, Thank you for your glowing feedback about Rico Giovanelli. We're delighted to … More
5/5
GoogleI would like to say Waller Paige is one of the best property manager I ever met. Recently me and my friend have an urgent problem. And she spent so much time on us. Although we sometimes act a bit aggressive, she respond to us really …
Agent replied · 24 March 2026
Thank you for taking the time to share your experience with Waller Paige. We're delighted to hear that she has made such a positive impression on you and your friend. It's wonderful to know that Waller demonstrated exceptional … More
5/5
GoogleHad a very positive experience renting with JLL. Adam and Helena are both wonderful people to work with! Adam helped us with the viewing and offer application process and he was always so kind and helpful, super quick to respond, helped us …
Agent replied · 24 March 2026
Thank you for your wonderful feedback about Adam and Helena. We're delighted to hear they made your renting experience so positive, from the viewing and offer process with Adam to the smooth move-in with Helena. Their quick responses and … More
5/5
GoogleSuper professional, communicative, and proactive! Helena and Adam really looked after me and helped me find exactly what I was looking for within days. …
Agent replied · 24 March 2026
What brilliant feedback to receive, many thanks - I will ensure this is passed on.
1/5
GoogleJLL Canary Wharf is the most UNETHICAL property management I have ever encountered. My property manager was Zoe Chen. AVOID JLL AT ALL COSTS! After moving out, JLL has been holding my full deposits for 2 months, claiming that the …
Agent replied · 3 June 2025
Dear Nicole, we would like to investigate the comments within your review but are unable to locate you. Please contact Jo.Ferreira@jll.com who will look at this thoroughly for you. Many thanks
5/5
Google⭐️⭐️⭐️⭐️⭐️ When I first met Adam, I said to him: "Please show me where I want to live." And he did exactly that. …
Agent replied · 24 March 2026
Dear Veni, this is lovely feedback to receive. Thank you so much for taking the time to leave such a detailed review. I will ensure this is fed back.
5/5
GoogleI had an outstanding experience renting an apartment in Canary Wharf through JLL all down to the incredible support from Joanna and Indra. From the first viewing to move-in day, they were professional, responsive, patient and super …
Agent replied · 24 March 2026
Dear Jordan, thank you for taking the time to leave such positive feedback. I will ensure that Joanna and Indra are made aware of your comments.
5/5
GoogleRico provided nothing short of amazing service. From the start, he was attentive to our needs, patient, and quickly understood the kind of properties we were looking for. …
Agent replied · 24 March 2026
Dear Mayo, thank you for taking the time to leave a review. I am sorry you had a disappointment at the beginning and I am so please Rico was able to assist and turn this around.
5/5
GoogleI have worked with Adam from JLL Canary Wharf Residential on two occasions now, and both times he has been incredibly professional and efficient. He is genuinely quick to respond and handles everything with impressive speed, …
Agent replied · 24 March 2026
Dear Elena, what amazing feedback for Adam, thank you so much for taking the time to leave a review.
5/5
GoogleI had a fantastic experience renting my new flat through Hana and Alessandra. They were both incredibly professional, knowledgeable, and responsive throughout the whole process. From my first inquiry to signing the lease, they made …
Agent replied · 20 March 2026
Dear Sakis, Thank you for your wonderful feedback about Hana and Alessandra. We're thrilled … More
5/5
GoogleIt was a great pleasure working with Rosie and her team from JLL for the last few years. Rosie has been extremely helpful with finding me good tenants and eventually selling my flat in a professional manner. She is considerate, responsive …
Agent replied · 11 January 2025
Hi there, We're thrilled to hear about your positive experience with Rosie and her team. … More
5/5
GoogleWe recently worked with Adnan Tipu for the sale of our property at Waterside North London, and we couldn't be more pleased with his service. Adnan was the epitome of professionalism from start to finish. His "can-do" attitude was …
Agent replied · 26 December 2024
Dear Ana, Thank you for your glowing review of Adnan Tipu and our service for your … More
5/5
GoogleVery professional and friendly experience with JLL. A cut above many of the agents I’ve dealt with as part of my property search. A special thanks to Adnan for helping to make the purchase of my first property …
Agent replied · 12 November 2024
Dear Juhel, We really appreciate you having taken the time to post this review. It makes it … More
5/5
GoogleI have been dealing with JLL for about 10 years now. They are simply excellent! While being on a long business trip to another country I needed to find an agent who would take away the headache of dealing with renting out, taking care of …
Agent replied · 12 April 2023
Dear Dr Filich, we are very grateful for your feedback, it is incredible that you've been with JLL for 10 years now! Vey pleased to hear that the team is looking after you well all this time and we hope to assist you in the future in the best possible way too! Thank you, JLL
5/5
GoogleHanan Qassem at JLL Woodberry is a first-rate professional with an extensive knowledge of the estate. Our recent letting was done super quick and perfectly; she has immediately supplied expertise and contacts to resolve any maintenance or …
5/5
GoogleI used JLL for the first time recently, and I have to say it has been great. I made an enquiry online and within no time I had a call from George who was very friendly, outgoing and professional. He was very organised and listened to all my …
Agent replied · 24 January 2025
Hi there, Thank you for your positive feedback. We're delighted to hear about your great … More
5/5
GoogleLooking for a new flat was becoming a stressful task until I met George Reeves . One of the best things about George was how available and quick to respond he …
Agent replied · 24 January 2025
Dear Rama, Thank you for your positive feedback about George. We're pleased to hear that … More
5/5
GoogleGeorge reeves made the paper work of my new tenant lease agreement smooth. He proactively helped me with all the information whenever i needed
5/5
GoogleGeorge helped me move into my apartment in less than a week. He’s very amiable, diligent, and made the whole process smooth and easy. I highly recommend contacting him for a swift and stress-free move-in.
5/5
GoogleGeorge Reeves is professional and efficient! It was a pleasure working with him. Would recommend!
5/5
GoogleRating only, no written review.
5/5
GoogleA great team at Nine Elms JLL! Amazing service from Charlie Jeffrey! He was so helpful in helping us view and secure a place and took us through the process and guided us through each stage. He was very responsive and handled all of our …
Agent replied · 24 March 2026
How wonderful to read, thank you for taking the time to leave feedback.
5/5
GoogleI had an excellent experience working with CBRE and JLL, they made my move incredibly smooth and professional. A special thank you to agents Dejvi and Xav for their outstanding support and responsiveness throughout the process. Their …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
