5/5
GoogleSupper efficient agency! Best experience so far!
Agent replied · 7 June 2026
Thank you so much Stergios for this very kind review. We are so pleased to be your agent, and to have such a great tenant to work with.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI had a great experience working with Alfie, everything was clear, professional, and smooth from start to finish. He was always responsive and helpful throughout the process. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Agent replied · 7 May 2026
What brilliant feedback, many thanks.
5/5
GoogleGreat experience with the Canterbury branch, Holly has been an amazing help with securing us our new home which we've happily settled into. Thanks again!!
Agent replied · 5 June 2026
Thank you for taking the time to share your positive experience with Holly and our Canterbury branch! We are committed to providing exceptional service and we are thrilled to hear that we were able to help secure your new home. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include: 1: Letting safety certification (electrical)expire despite being authorised to act 8 weeks previously. 2: Never performing the annual inspections or reporting on the property 3: Failing to send financial reports or accounts for their charges 4: Extremely poor negotiators 5: Failed to report when a tenant was in arears (3 months in arears) 5: Failed to do anything about the arears beyond a few emails- not even to visit the property. 6: Instructed formally by email to send a section 8 eviction notice. A section 21 was sent instead. 7: Refusing to call back or pick up the phone -always in meetings unless I gave a false name when they were oddly available! I am currently seeking legal advice
5/5
GoogleLily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.
Agent replied · 2 August 2026
Thank you for the positive review!
5/5
GoogleI had a great experience working with George Reeves at JLL Kensington High Street. He was always available to answer my questions at any time and made the whole renting process so much easier and smoother. His support and responsiveness made a stressful process feel simple and clear. I highly recommend George for anyone looking to rent a property.
4/5
TrustpilotGood response
We recently had issues with heating system at our place, Paige has been a great help as a property manager to help resolve the issue.
Agent replied · 4 October 2026
Many thanks for leaving a review.
5/5
GoogleMervyn and his team were extremely helpful during my recent property purchase through them. This is despite my using an abysmal online conveyancing company, and ending Completing at least three weeks late. Mervyn liaised between myself, the vendor, and his solicitor giving confidence and help to all as possible. A very friendly and professional Estate Agency!
Agent replied · 30 August 2026
Julian, thank you for your kind review. I'm pleased we were able to assist in getting the sale to completion. You were also a great help throughout the transaction in keeping us all informed. Enjoy your new home!
1/5
TrustpilotThey will steal your deposit
They will steal your deposit , horrible experience with them. They will always favor the landlord and do not give one crap about their tenants. My house was leaking for 2 straight months and they never compensated me for anything and then went to charge a big chunk for damage that I didn’t cause. They will steal your deposits and will not discuss anything with you they are a horrible horrible agency that have shit property managers. The property managers are robots and will not cooperate with you at all and will just use chat gpt to answer you. I tried being nice to them but if there’s one thing I know is I will never ever come close to that agency again
Agent replied · 4 October 2026
Thank you for taking the time to outline your concerns. Please can I ask you email Robin.Ayres@jll.com who would like to investigate your points further.
5/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Thank you for giving us five stars!
1/5
GoogleTerrible, no house maintenance, everything is broken, agent does not reply, do not recommend.
Agent replied · 24 March 2026
We are unable to locate you under the Nine Elms office records, but we are committed to resolving any concerns you may have. Please contact Robin Ayres, our team leader, at Robin.Ayres@jll.com who will be happy to assist you directly.
5/5
GoogleMany thanks to Xav for being super helpful throughout the rental process. Appreciate expertise, patience and support! Was a pleasure working with him!
5/5
TrustpilotGreat experience working with Hannah…
Great experience working with Hannah Davis! She is very responsive and was a huge help throughout my tenancy.
Agent replied · 4 October 2026
Many thanks for taking the time to leave a review Arsheya, I will make sure this is fed back.
5/5
TrustpilotJo Ferreira, Team Leader - Property Management
excellent and prompt communication from start to finish from Jo Ferreira, Team Leader - Property Management Thank You
Agent replied · 4 October 2026
What a wonderful review, thank you for taking the time to feed back.
5/5
GoogleI had a fantastic experience working with Chalie Jeffery from JLL. From the very beginning, he was friendly, professional, and incredibly knowledgeable about the local market. He took the time to really understand what I was looking for …
5/5
TrustpilotRefund
Ms Paige Weller has been quick and helpful in dealing with my double payment to the contractor to get a refund.
Agent replied · 4 October 2026
Thank you for taking the time to feed back.
5/5
TrustpilotGood service on property management
The property manager, Suth Lucian Canbert, has given us a really great living experience. All maintenance requests are handled within a week. Thank you for everything you’ve done for us, we truly appreciate your help.
Agent replied · 4 October 2026
What a lovely review, thank you for leaving feedback.
5/5
TrustpilotSuth has done an excellent job managing…
Suth has done an excellent job managing our apartment during our 4 year tenancy. He was always responsive, friendly and quick to solve any issues we've had! Thank you very much for all your help throughout the past few years!
Agent replied · 4 October 2026
Thank you for your five star review!
4/5
TrustpilotExperience with Suth & JLL
Our experience working with Suth Canbert has been really good. Where we’ve had any issues with the flat, he promptly supported us and ensured issues were resolved as soon as possible. We lived in the same property in Legacy Tower for 4 years and have had an overall good experience with JLL.
Agent replied · 4 October 2026
Many thanks for taking the time to leave such positive feedback.
5/5
TrustpilotMy review is specifically for Suth…
My review is specifically for Suth Lucian Canbert. His attention to detail and his commitment to his clients is something I have not seen anywhere else. His timely reminders and always looking out for his clients’ interest is above and beyond. Thank you Suth
Agent replied · 4 October 2026
What a wonderful review to read. Thank you for taking the time to leave feedback, I will make sure this is fed back.
5/5
GoogleHanan is an excellent real estate manager who helped us quickly find and secure the perfect property. Professional, responsive, and very supportive throughout the whole process, highly recommended!
5/5
GoogleI recently had the pleasure of working with George Reeves from JLL, and my experience renting has been absolutely phenomenal, thanks to him. This isn't my first time renting, but George made it the best experience I’ve ever had. From the start, George was incredibly attentive and proactive. He took the time to understand my needs and preferences, and he quickly found me the perfect apartment. His knowledge of the market was impressive, and he guided me through every detail of the process with ease. George's support didn't stop at finding the apartment. He was always available to address my questions and concerns, and his friendly demeanor made the entire experience enjoyable. Thank you, George, for making this renting journey such a wonderful one!
Agent replied · 12 May 2026
Hi there, Thank you for taking the time to share your experience with George Reeves! We're delighted to hear that he made your renting journey so memorable and enjoyable. His dedication to understanding client needs and his proactive approach truly set him apart. It's great to know that George's market expertise and ongoing support made such a positive impact. We'll be sure to pass along your appreciation to him. Enjoy your new apartment, and feel free to reach out if you need anything in the future! Thank you, JLL
5/5
GoogleI had the absolute pleasure of working with George Lamb, and I cannot recommend him highly enough! From start to finish, his professionalism, expertise, and dedication were truly outstanding. He made the entire renting process seamless and stress-free. George Lamb, was always available to answer my questions, provide updates, and offer valuable advice. He genuinely cares about his clients and went above and beyond to make sure I was happy and comfortable every step of the way. What stood out the most was his friendly demeanor and commitment to providing excellent customer service. He was thorough, reliable, and always kept my best interests at heart. It’s rare to find someone as professional and passionate about their work as George! If you’re looking for a trustworthy, experienced, and top-notch agent, look no further. I would absolutely work with him again in the future and will be recommending him to everyone I know. Five stars aren’t enough to describe how amazing my experience was!☺️🙏
Agent replied · 12 May 2026
Dear Dio, Thank you for your glowing review of George Lamb. We're thrilled to hear about your exceptional experience, from his professionalism and expertise to his dedication and friendly demeanor. Your recommendation is greatly appreciated, and we're glad George made your renting process seamless and stress-free. Thank you, JLL
5/5
GoogleWonderful experience working with George Reeves over the last two weeks. Very responsive and clear with all the requirements and needs from both sides of the renting experience. Went above and beyond to secure the move in timeline for me and complete all required checks. Thoroughly recommend.
Agent replied · 12 May 2026
Thank you for sharing your wonderful experience with George Reeves. We're delighted to hear that he provided excellent service over the past two weeks. It's great to know that George was very responsive, clear in communicating requirements, and went above and beyond to secure your move-in timeline and complete all necessary checks. We appreciate your thorough recommendation and are glad that your renting experience with JLL has been so positive.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
