Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad the best experience so far with JLL. Charlie has helped me find my dream flat. He is so kind and had a genuine interest to make sure me and my partner found what we needed. Truly a star and a gem of a person! He has made everything easy … More
Thank you for your five star review.
5/5
TrustpilotRu has been amazing
Ru has been amazing, very helpful, quick to respond, and made everything easy. Really appreciate her support. Highly recommended!
Many thanks for your brilliant feedback.
5/5
GoogleOur property is managed by JLL for over 4 years now and we have found the team extremely supportive and responsive. Our property manager, Keely Wesley has always been great! Highly Recommended!
Many thanks for taking the time to leave a five star review.
5/5
GoogleWe had the pleasure of working with Ayesha during our property search. She was extremely helpful in all of the steps and provided the best service ever. Highly recommend
Many thanks for taking the time to leave a review.
5/5
GoogleMichael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!
Good afternoon, Thank you so much for your kind review. We’re happy to hear that Michael provided such good support throughout the entire process, ensuring everything ran smoothly. It’s also good to know the whole team made a great impression, we'll be sure to pass on your comments. Thanks again for your thoughtful words. Warm regards Balgores - Brentwood
5/5
GoogleThis was our first home in the UK and it has certainly been an experience. A huge thank you to Alex, Louis and Jacqui for all their assistance throughout the process! From choosing a home to completion, their willingness to accommodate all our requests and the open communication was superb. Would definitely use them again - but hoping we don't have too. Thank you!
Hi Debbie - Thank you so much for this fantastic 5 star Google review for our Chesham Sales team especially Jacqui, Alex and Louis. We are delighted to hear that their willingness to accommodate all your requests and the open communication was superb, and that you would definitely use them again. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service throughout a difficult and protracted sale/purchase experience. Particular thanks go to Jacqui Cuthbert who went to great lengths to ensure that, in the end all was well.
Thank you so much for this fantastic 5 star Google review for Jacqui and our Chesham Sales team. We are delighted to hear that you received excellent service throughout and that Jacqui went to great lengths to ensure that all was well. We will pass your comments on to her and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
5/5
GoogleEfficient, friendly and helpful thanks to Alessandra and Hanan!
Thank you for the five star review.
5/5
GoogleHanan at JLL has been our absolute hero. We struggled for many months to find the home we wanted, however Hanan was able to make our dream home possible. She was always on hand to answer any questions we had and helped ensure the tenancy process was as smooth as possible!
Thank you for the brilliant feedback Jodie, I will pass this on.
5/5
GoogleHanan was really great, I found best flat for rent with her. She have a lot of choices and very comfortable talking. Thank you JLL and Hanan exactly :)
What wonderful feedback to receive, many thanks.
5/5
TrustpilotGood work, Paige!
I'm delighted to have Paige Waller as my Property Manager for my flat. I've been with JLL for years without any issues. She's consistently helpful, responsive, and maintains a friendly yet professional approach. Thank you!
Wonderful to receive such brilliant feedback. Thank you
5/5
GoogleRating only, no written review.
Thank you for giving us five stars!
5/5
GoogleWe had the pleasure of working with Ayesha during our property search. She was extremely helpful in all of the steps and provided the best service ever. Highly recommend
Many thanks for taking the time to leave a review.
5/5
GoogleAdam has been absolutely amazing throughout the entire renting process. From start to finish, he’s been incredibly responsive, professional, and supportive. We had several unexpected issues come up that made the process quite stressful, but Adam was always there to help. He was always quick to respond and proactive in finding solutions. His communication and dedication really made all the difference. Couldn’t have asked for a better agent. Highly recommend working with him!
What a brilliant review to receive, many thanks.
5/5
TrustpilotPaige is very helpful and efficiency…
Paige is very helpful and efficiency highly recommend.
Many thanks for your five star review.
5/5
GoogleWorking with Xav was amazing. Very responsive and help throughout the whole process. All documentation was done smoothly. Thank you for being patient and understanding and helping out through all steps!
5/5
GoogleXavier and team were very patient with my requests and tried their best to explain every decision. Thanks for being with me every step of the journey!
Many thanks for leaving such wonderful feedback.
5/5
GoogleIt was an Absolute pleasure dealing with Kellie hallier and her sales team. We purchased our family home and it was very smooth process from start to completion. Excellent communication and good customer care. I would highly recommend .
Thank you for your lovely feedback. We're so pleased Kellie and the team made your purchase smooth and stress-free. We really appreciate your recommendation and hope you're loving your new home!
1/5
Google1 month
5/5
GoogleAdam has been absolutely amazing throughout the entire renting process. From start to finish, he’s been incredibly responsive, professional, and supportive. We had several unexpected issues come up that made the process quite stressful, but …
What a brilliant review to receive, many thanks.
5/5
GoogleAmelia Hoskin is incredible and helped my renting process be breezy! Definitely recommend JLL services - very professional and streamlined renting process!
5/5
GoogleWe have had a really positive experience from beginning to end and have felt supported the whole way.
Thank you for your fantastic review! 🌟 We're delighted to hear that your experience with us was positive from start to finish. Supporting our clients every step of the way is what we strive for, so your feedback means the world to us. If you ever need anything else, we're just a call away. Cheers to new beginnings! 🏠✨ …
5/5
GoogleVery pleasant buying experience, sale went much smoother with the help of this agent. Clear communication and very friendly staff.
Thank you so much for your glowing review! 🌟 We're thrilled to hear that you had a pleasant buying experience with us. Our team takes pride in ensuring smooth transactions and clear communication, so it's wonderful to know we hit the mark. If you need any further assistance or have questions in the future, feel free to reach out. 🏡😊 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
