Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotRenting at Stratford through JLL
We rented a property through JLL at one of their Stratford developments in London, and the experience was excellent from start to finish. The team were professional, responsive, and supportive right from the initial viewings through to moving in and throughout our tenancy.
Erjana and Suth were particularly wonderful to work with and genuinely pleasant at every interaction. The wider JLL team was also equally helpful whenever we needed assistance. The process felt smooth, well-managed, and stress-free, including whenever we had any questions to ask.
We would happily recommend JLL to anyone looking to rent in London.
Nitin · 9 January 2026 · JLL Canary Wharf
Agent replied · 26 January 2026
Many thanks for your five star review and leaving such positive feedback.
★★★★★ 5/5
GoogleIt was smooth and quick both Siobhan and Jonna were amazing to help everything to be sorted out very quickly and smoothly in a short period of time . Thanks both 🤍🤍 …
Reham · 9 January 2026 · JLL Nine Elms
Agent replied · 27 January 2026
Thank you for your five star review.
★★★★★ 5/5
GoogleWould like to leave a very big thank you to Lottie, Thianne and Maria for the help finds us an home and helping us with the process in prompt and very professional manner. Thank you
Diogo · 7 January 2026 · JLL Stratford
Agent replied · 7 May 2026
Many thanks for your five star review.
★★★★★ 5/5
GoogleTianne was great help in assisting us with securing our rental property! We can’t wait to move in and wouldn’t have been doing without her!
Poppy · 7 January 2026 · JLL Stratford
Agent replied · 7 May 2026
Thank you for leaving such positive feedback.
★★★★★ 5/5
GoogleJessica is super helpful and she has checked all the questions I asked. Highly recommended.
Kat · 7 January 2026 · JLL Finsbury Park
Agent replied · 7 June 2026
Thank you so much for this very kind review. It is a pleasure to assist you with buying your new property and we cannot wait for completion when we can give you the keys!
★★★★★ 5/5
GoogleKate and the rest of the Barton office were fantastic. Polite, friendly, informative and helped give gentle "nudges" when necessary to get the sale through before Christmas! Thank you so much 👍 …
Shelley · 6 January 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your lovely review! We’re delighted Kate and the Barton team were able to support you throughout and help keep everything moving before Christmas. Wishing you all the best in your new home! 😊
…
★★★★★ 5/5
GoogleHad a really good service from these guys. Holly in the letting department really helped in what i needed and got it done quick. Will 100% use Mann again.
Liam · 5 January 2026 · JLL Nine Elms
Agent replied · 5 June 2026
Thank you for the positive review! Providing excellent service is our top priority and we're thrilled that Holly was able to help you quickly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience working with MANN Canterbury. From start to finish, their dedication and efficiency were impressive. They quickly understood our needs and worked tirelessly to find new home. Communication was seamless, and …
Ann · 5 January 2026 · JLL Nine Elms
Agent replied · 5 June 2026
Thank you for your fantastic review! It was a pleasure assisting you in your search for a new home. We take pride in our efficiency and commitment to understanding our clients' needs. We are thrilled to hear that you had a stress-free … More
★★★★★ 5/5
TrustpilotGreat Lettings Support Centre
As a landlord, the Lettings Support team at the Docklands & City branch genuinely exceeded my expectations. Bryan Norton Crail in particular was brilliant in a) securing a buildings insurance claim for a leaking pipe and b) holding the management company to account and getting them to accept responsibility.
D.Morris · 30 December 2025 · JLL Kew Bridge
★★★★★ 5/5
GoogleHelpful and efficient with our recent purchase in Eynsham. Would certainly recommend working with Mervyn and colleagues!
Ben · 30 December 2025 · JLL Blackheath
Agent replied · 30 August 2026
Thanks for your kind words, Ben. I'm so pleased we got to completion on schedule, and I hope you are enjoying the fantastic property!
★★★★★ 1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
Having engaged JWD for a very short time, I’m bitterly regretting my decision. Before tenants were found, I stipulated that the I’ve always directly seen to any issues arising from the tenants regarding the property, that I engage my own contractors. But lo and behold, JDW has taken a “FLOAT “ from the rent received. It’s not possible to contact the person responsible as they only have “SKELETON “ staff working!!
Since my engagement with the agency, having spoken with a few people, it transpired that there are quite a few disgruntled people like me who find that the agency doesn’t provide an adequate service.
Marie-france · 29 December 2025 · JLL Kew Bridge
★★★★★ 5/5
GoogleRating only, no written review.
Still · 24 December 2025 · JLL Blackheath
Agent replied · 24 March 2026
Many thanks for leaving us five stars!
★★★★★ 5/5
GoogleExcellent service from JLL Greenwich. Particular mention for Michael who went above and beyond to progress the sale, throughout a testing conveyancing process. I highly recommend the entire JLL Greenwich team if you're considering selling or renting a property in the area.
Ian · 24 December 2025 · JLL Blackheath
Agent replied · 24 March 2026
Thank you for your five star review.
★★★★★ 5/5
GoogleI had an amazing experience working with Tommie Predgen at JLL Chelsea! He understood exactly what I needed and offered great options that matched my criteria and budget perfectly. Communication was smooth the entire time, and he handled everything effortlessly between me and the landlord.
The whole process felt easy, efficient, and genuinely stress-free. Thank you so much for the fantastic service!
K · 24 December 2025 · JLL Chelsea
Agent replied · 24 March 2026
Many thanks for leaving such a fantastic review.
★★★★★ 3/5
GoogleThanks to Rico for getting me a place to live in London! Was a smooth experience to move in. Moving out process was terrible though, I had to win my dispute through TDS.
Y · 24 December 2025 · JLL Canary Wharf
Agent replied · 24 March 2026
Dear Yutian,
Thank you for taking the time out to leave us 5 star review! … More
★★★★★ 5/5
GoogleGreat experience with JLL Greenwich. They helped me find a property after giving a description of what I was looking for and regularly gave me options throughout it all. They were really knowledgeable about the properties we viewed and went above and beyond with providing us with help during the purchasing process.
Bog · 24 December 2025 · JLL Greenwich
Agent replied · 31 December 2025
Thank you so much for leaving a five star review.
★★★★★ 5/5
GoogleBrilliant from start to finish. Jacqui, Alex and Louis handled every step with professionalism and gave confidence even in a tough market. They were prompt with their responses and helped guide throughout.
After bad experiences with other estate agents in the area, it’s no wonder Frosts are the leading estate agents in the area and would happily recommend to anyone
Tom · 22 December 2025 · JLL Chelsea
Agent replied · 22 May 2026
Hi Tom - Many thanks for taking the trouble to post this fantastic 5 star Google review for our Chesham Sales team especially Jacqui, Alex and Louis. We are delighted to hear that they were brilliant from start to finish and that you would happily recommend them to anyone. We will pass your comments on to the team and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleRecently used for a purchase, Alex Dorman was professional and extremely helpful going out of his way to ensure things progressed as efficiently as possible. An asset to the Team! Thank you.
Mandi · 22 December 2025 · JLL Chelsea
Agent replied · 22 May 2026
Thank you so much for this fabulous 5 star Google review for Alex and our Chesham Sales team. We are delighted to hear that he was professional, extremely helpful and went out of his way to ensure things progressed efficiently. We will pass your comments on to Alex and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 3/5
GoogleThanks to Rico for getting me a place to live in London! Was a smooth experience to move in. Moving out process was terrible though, I had to win my dispute through TDS.
Y · 19 December 2025 · JLL Kensington
Agent replied · 19 July 2026
Dear Yutian,
Thank you for taking the time out to leave us 5 star review!
Thank you,
JLL
★★★★★ 5/5
TrustpilotQuick response and excellent work
Luk · 18 December 2025 · JLL Canary Wharf
Agent replied · 4 October 2026
Many thanks for a five star review.
★★★★★ 5/5
GoogleDealing with Charlie was a pleasure. He was patient and helpful from the beginning and that gave me confidence in choosing JLL for my rental. Thank you for your help.
Umberto · 17 December 2025 · JLL Nine Elms
Agent replied · 16 January 2026
Thank you for your five star review.
★★★★★ 5/5
GoogleExcellent service from JLL Greenwich. Particular mention for Michael who went above and beyond to progress the sale, throughout a testing conveyancing process. I highly recommend the entire JLL Greenwich team if you're considering selling or renting a property in the area.
Ian · 17 December 2025 · JLL Greenwich
Agent replied · 31 December 2025
Thank you for your five star review.
★★★★★ 3/5
TrustpilotIssues are not followed up or…
Issues are not followed up or proactively handled or explained. Hope to see this improved.
Xl · 16 December 2025 · JLL Canary Wharf
Agent replied · 4 October 2026
If you would like to email me with further details so I can look in to this for you my email is michelle.bishop@jll.com
★★★★★ 1/5
GoogleCalled JLL today, the person I had on the phone was just plain rude. Honestly if you don’t want to work with people and be a bit more professional change job??? The way she talks on the phone, you’d think someone forced her to be there.
Grace · 15 December 2025 · JLL Mayfair & Marylebone
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
