Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had an great experience working with Tommie Predgen at JLL Chelsea! He was very helpful from the initial conversation and he understood what I was looking for right away. He was also very efficient throughout the offer negotiation process and transparent at every step along the way.
Thank you for leaving such detailed feedback and a five star rating.
5/5
GoogleGreat experience with JLL Nine Elms. Xavier was professional and responsive, and Joanna handled the contract efficiently and clearly. The whole process was smooth and stress-free. Highly recommended.
5/5
TrustpilotExcellent service from Shaan Birk, Property Manager
Shaan worked quickly to get the gas boiler in our flat fixed - she communicated very well with us and worked with a sense of urgency to get the problem resolved efficiently.
Thank you for leaving a five star review.
5/5
GoogleRating only, no written review.
Thank you for your five star review.
5/5
GoogleWe sold our property through Frosts & everyone in the team was extremely professional. Jacqui had her work cut out with the chain, however she took it in her stride & worked extremely hard to appease all parties for the best possible outcome. Thank you for your patience Jacqui. Would definitely use again if we were sell.
Thank you so much for taking the time to write this amazing 5 star Google review for Jacqui and our Chesham Sales team. We are so pleased to hear that everyone in the team was extremely professional and worked extremely hard for the best possible outcome. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
TrustpilotQuick reaction from JLL
JLL have managed our flat for 10 years now and during the coldest part of the year, the central heating boiler broke down. Shaan arranged an inspection and quotes for a replacement communicating quickly and efficiently with a replacement operational soon thereafter. Professional and attentive service from JLL.
Many thanks for leaving such positive feedback.
5/5
GoogleAdnan was highly professional throughout my purchase, always responsive, clear, and extremely helpful in coordinating with my solicitor. His support made the process smooth and stress-free. I wouldn’t hesitate to recommend him. Thank you!
Many thanks for your five star review.
5/5
GoogleI recently bought an apartment advertised by JLL. Adnan was great throughout the entire process. I was able to arrange a viewing the same day, along with other viewings. During the offer and conveyancing process, Adnan stayed in touch and was very responsive to any queries, which made the whole process run smoothly. Thank you!
Thank you for taking the time to leave such a wonderful review.
5/5
GoogleI met with a lot of estate agents in Greenwich when viewing prospective new properties and JLL stood out as completley different to the rest so that's when I realised they were who I needed to trust with selling my own property. Throughout the end to end selling process they were highly professional, honest, patient, excellent at communicating, provided really detailed specalist advise and were generally very easy to deal with. They are clearly very knowledgable in the area and the local market and helped me navigate that at a difficult time. I mostly dealt with Michael (and also Jon) for my sale who were both great and the other team members I spoke to were also very helpful. I found their approach and enagement refreshing and if I have to ever sell again I will be going back to JLL in a heartbeat.
What a lovely review to receive. Many thanks for the detailed feedback and your five star review.
1/5
TrustpilotSharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings
I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.
1/5
TrustpilotOne of my worst rental experience in years
One of the most disappointing experience I've had with a rental agency in London for many years. Nothing gets done or fixed in the flat, answers to our questions are ignored or only partially answered. Days, if not weeks, to hear back from simple emails. It strikes me as a company that took up on too many rentals to manage and they just don't know how to deal with it anymore. Our experience has been with the Greenwich agency.
Dear Jean, thank you for your email. Please can you email Suth.luciancanbert@jll.com with details so this can be looked in to for you. Many thanks
5/5
GoogleI cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen. Buying property in London can be an incredibly stressful process, but Danny handled every hurdle with total expertise. What impressed us most was: • Proactive Momentum: Without his continued persistence and "push" behind the scenes, I am certain we would still be waiting to move. He kept the momentum alive when things risked stalling. • Expert Navigation: He dealt with the solicitors expertly, bridging the gap between all parties and ensuring communication never broke down. • Balanced Integrity: It’s rare to find an agent who truly has the interests of both the sellers and the buyers at heart. He acted with total fairness, ensuring a smooth transition for everyone involved. If you want an agent who is genuinely committed to getting the deal over the line, Danny is your man. Thanks again, Danny!
Thank you so much for such a positive five star review.
5/5
GoogleAdnan represented the seller during our apartment purchase through JLL, and the experience was excellent. He was consistently professional, highly responsive, and clear in his communication, which made the whole process far smoother than expected. He stayed on top of every detail, followed up proactively, and helped keep the transaction moving without delays. Even while acting for the seller, Adnan was fair, approachable, and genuinely helpful throughout. A great representative of JLL and a real pleasure to work with.
Thank you for leaving such detailed feedback and of course your five star review.
5/5
GoogleA huge thank you to Tianne at JLL Stratford for helping me find and secure my new property. Tianne made the entire process feel effortless, she was organised, proactive, and kept me updated at every stage. It’s rare to find an agent who is …
Many thanks for your five star review.
5/5
GoogleI had the pleasure of working with Erjana recently, and I cannot recommend her highly enough. From start to finish, she provided continuous support and expert guidance that made the entire process incredibly smooth. …
Thank you for leaving such positive feedback.
5/5
TrustpilotGreat Service
Paige has been a great property manager throughout our stay. She has consistently supportive and ensured that any issues were resolved promptly, which is much appreciated!
Many thanks for taking the time to leave a five star review.
5/5
TrustpilotProperty Management
My property was managed by Suth who has been a real star! Responses were always quick and very on the ball. It has been great working with him!
Many thanks for such a brilliant review.
5/5
GoogleJLL London West End Real Estate provided an outstanding level of service, far exceeding my expectations. The staff were highly professional, knowledgeable, and genuinely supportive throughout the entire process. Communication was clear and timely, and they took the time to understand my requirements and offer suitable solutions. Their attention to detail and commitment to client satisfaction really stood out. I am extremely satisfied with the experience and would confidently recommend JLL London West End Real Estate to anyone looking for reliable and high-quality real estate services.
5/5
TrustpilotThanks a lot, Paige
My wife and I are delighted to have Paige Waller as our Property Manager. She has been exceptionally helpful in resolving any issues we've encountered, demonstrating genuine sincerity and professionalism throughout. We are very grateful to you!
Thank you for your five star review and taking the time to leave such brilliant feedback.
5/5
GoogleI cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen. …
Thank you so much for such a positive five star review.
5/5
TrustpilotIf Carlsberg did property sales…
I cannot recommend Danny Greenland highly enough. From the very first viewing of our London apartment all the way through to completion, Danny was the driving force that made this move happen. Buying property in London can be an incredibly stressful process, but Danny handled every hurdle with total expertise. What impressed us most was: • Proactive Momentum: Without his continued persistence and "push" behind the scenes, I am certain we would still be waiting to move. He kept the momentum alive when things risked stalling. • Expert Navigation: He dealt with the solicitors expertly, bridging the gap between all parties and ensuring communication never broke down. • Balanced Integrity: It’s rare to find an agent who truly has the interests of both the sellers and the buyers at heart. He acted with total fairness, ensuring a smooth transition for everyone involved. If you want an agent who is genuinely committed to getting the deal over the line, Danny is your man. Thanks again, Danny!
Thank you for taking the time to leave such a detailed review, I will ensure this is fed back.
5/5
GoogleA seemless process, helped enormously by Tianne Harvey who even got in touch on her day off!
Many thanks for a five star review.
5/5
TrustpilotGreat
Paige has been a great property manager throughout our stay in the flat. She has been helpful, supportive, and proactive, and making sure any issues we had would be solved quickly. Thank you for your help and service!
Thank you for your five star review.
5/5
GoogleI met with a lot of estate agents in Greenwich when viewing prospective new properties and JLL stood out as completley different to the rest so that's when I realised they were who I needed to trust with selling my own property. Throughout the end to end selling process they were highly professional, honest, patient, excellent at communicating, provided really detailed specalist advise and were generally very easy to deal with. They are clearly very knowledgable in the area and the local market and helped me navigate that at a difficult time. I mostly dealt with Michael (and also Jon) for my sale who were both great and the other team members I spoke to were also very helpful. I found their approach and enagement refreshing and if I have to ever sell again I will be going back to JLL in a heartbeat.
What a lovely review to receive. Many thanks for the detailed feedback and your five star review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
