Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMichaela was a star! She was really helpful when buying my latest investment property. Regularly chasing up solicitors, prompt in her answers / resolutions to any issues. Made the whole process much easier and more pleasant! A refreshing change from previous experiences with estate agents. Thank you!
Thanks Daniel! Happy we could help, all the best going forward.
5/5
GoogleGreat team at Royton and Shaw. Jade, Michaela and Oliver were all extremely helpful and responded quickly to queries. The purchase of my property went swiftly and smoothly with their help.
Thanks Rebecca! We are pleased that you have found your experience with us helpful, all the best.
5/5
GoogleVery helpful and informative Made the whole process a lot easier to cope with.
Thanks Stephanie! Wishing you well.
5/5
GoogleWe had a fantastic experience with R&D. They made the whole process smooth and stress free, kept us updated at every step, and were always friendly and helpful. Thanks to them, we were able to settle in quickly and even slept well on our …
Thanks Wes! We are pleased we could be of assistance to getting you settled into your new home.
1/5
GoogleUNPROFESSIONAL ** UPDATE SOLD WITH NEW AGENT IN 10 DAYS ** Their sales pitch is perfect, unfortunately their service is not! …
Dear Stephen/Lisa, I am very sorry to read your review. I have emailed you to provide you with my … More
5/5
GoogleMichaela, Jade, Maxine and Oliver go above and beyond for their clients. My questions along with any other issues have been answered in such a professional, timely manner.
Thank you Sharon, we are pleased you have found us helpful!
5/5
TrustpilotLily Wang, Great experience!
Lily Wang made the entire experience lovely! She’s always been available whenever I had a question or doubt, replying quickly and with such good energy! She made the entire tenancy experience very comfortable and with a very professional and fair service! Can not recommend dealing with her enough!
Brilliant feedback, thank you so much for taking the time to leave a review.
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
TrustpilotReview
Veyr smooth process from the viewing till the signing of the contract. I had Khurram as my property manager and was very helpful and supportive throughout my tenancy.
Thank you for leaving such positive feedback, I will ensure this is passed on.
5/5
GoogleSuper happy with the help I received from George Reeves. After more than three months looking for a new home in Kensington, George helped me secure a lovely apartment within a week of viewing it. I viewed the flat on a Tuesday and the …
5/5
TrustpilotVery helpful staff
Very helpful staff. Thank you Paige Waller for always getting back to us very quickly.
Thank you for your five star review!
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
GoogleHoley is very helpful and the process was very fast and she was very friendly
Thank you for your kind words! We're thrilled to hear that Holey provided you with fast and friendly service. We pride ourselves on making our customers' experience positive and efficient. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBest letting agency!! Special thanks to the best agent Jazmyn!!
"Thank you so much for choosing our letting agency and leaving such a kind review! We are thrilled to hear that Jazmyn provided exceptional service. We will be sure to pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleYoh... finding a place to rent for the first time is not easy... the application process was difficult but Paul from Mann came through and assisted me preventing me from becoming homeless literally a day before I was kicked out of student accommodation.... he made sure we were sorted before he went home and finished the remaining process the following day... honestly a good hearted and caring person. Highly recommended you ask for Paul to sort you our with your rent
Thank you so much for your kind words! We understand how stressful finding a place to rent can be, especially for students. We are so grateful to have compassionate and dedicated team members like Paul who go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat team. I worked with the lettings team for two years running, and they've always been very friendly, professional, and a pleasure to deal with. Special thanks to Jazmyn, Paul, and Holly for their hard work, dedication, and professionalism. Students' let could be a stressful matter, but they made the whole experience smooth and positive throughout. Highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMann did a great job in helping us find the perfect rental property. They were professional, efficient and responsive throughout the process of getting to key handover. Big shout out to Holly for doing a great job and being very friendly and helpful.
Thank you for your kind words! We are thrilled that you had a positive experience with Mann and our dedicated agent, Holly. We take pride in providing excellent service to our clients and we are glad we could help you find the perfect rental. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI worked with Dovile Tamulyte during my flat hunting/contract phase, and she’s very responsive and helpful. She’s been proactively offering assistance, presenting appropriate choices, and giving good advice.
5/5
GoogleAs tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company
Thanks Adam for choosing us and leaving such kind words!
5/5
GoogleMy rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.
Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.
5/5
GoogleReview of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.
Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!
5/5
GoogleWorking with George Reeves to find a rental apartment in London was truly a pleasure and a wonderful experience. His diligence, swiftness, and clarity throughout the process made it truly distinctive. His care, from the initial viewing to the delivery of the keys and beyond, was evident at every step. I'm confident our paths will cross again and I highly recommend anyone seeking to rent a new home to work with George!
What lovely feedback to receive, thank you for leaving a review.
5/5
GoogleGeorge Reeves was absolutely amazing from start to finish in helping us secure our new flat. From our very first enquiry, he was incredibly responsive, patient, and informative - always quick to answer our (many!) questions and make the whole process feel seamless. He was consistently professional, approachable, and went above and beyond to ensure everything ran smoothly. Nothing ever felt like too much trouble, and he always made himself available whenever we needed support. Renting can often feel stressful, but George made it a genuinely easy and positive experience. We couldn’t recommend him more!
Dear Heloise, thank you for your lovely review, I will ensure this is passed on to George.
5/5
Googlejust got my key and moved in. Very pleasant and smooth moving experience. Huge thanks go to George Reeves, being honest and patient to me. He compared all my choices in this development and did give me the best option! I actually made the payment later than my contract commencing date but he keeping patient and positive at the whole process, which was very important to me mentally.
What wonderful feedback. Thank you so much for leaving a review for George, I will ensure this is passed on.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
