Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
GoogleRico provided nothing short of amazing service. From the start, he was attentive to our needs, patient, and quickly understood the kind of properties we were looking for. Just two days before we were due to move, the place we thought was secured fell through. Rico went above and beyond to quickly find us another great place, turning what could have been a nightmare move into a smooth experience. We’re so grateful, thank you, Rico!
Dear Mayo, thank you for taking the time to leave a review. I am sorry you had a disappointment at the beginning and I am so please Rico was able to assist and turn this around.
5/5
GoogleGreat team at Royton and Shaw. Jade, Michaela and Oliver were all extremely helpful and responded quickly to queries. The purchase of my property went swiftly and smoothly with their help.
Thanks Rebecca! We are pleased that you have found your experience with us helpful, all the best.
5/5
GoogleVery helpful and informative Made the whole process a lot easier to cope with.
Thanks Stephanie! Wishing you well.
5/5
GoogleJust woken up in our new house and thought I'd take a moment to thank R&D Royton especially Jade, Oliver and Michaela. Jade has practically held my hand through the whole process with total …
Thanks Sue, glad we could help!😊 …
5/5
GoogleHouse nearly finalised , big a great process big thanks to jade , Oliver and Amber for all the hard work and help during the process would defo recommend
Thanks Alfie, glad we could help!
5/5
GoogleWe had a fantastic experience with R&D. They made the whole process smooth and stress free, kept us updated at every step, and were always friendly and helpful. Thanks to them, we were able to settle in quickly and even slept well on our …
Thanks Wes! We are pleased we could be of assistance to getting you settled into your new home.
5/5
GoogleMichaela was a star! She was really helpful when buying my latest investment property. Regularly chasing up solicitors, prompt in her answers / resolutions to any issues. Made the whole process much easier and more pleasant! A refreshing change from previous experiences with estate agents. Thank you!
Thanks Daniel! Happy we could help, all the best going forward.
5/5
TrustpilotGreat property manager
I’ve been really impressed with the support I received from Antonella Frate throughout my tenancy. She has always been responsive, professional, and patient in handling any issues that came up. Most recently, she went above and beyond in helping me resolve a difficult matter with the landlord, and thanks to her persistence we reached a fair outcome. It makes such a difference to have an agent who communicates clearly, acts quickly, and genuinely cares about tenants as well as landlords. I can’t thank her enough for her help
Thank you so much for leaving such brilliant feedback for Antonella. I will ensure this is passed on.
5/5
GoogleTogether with my wife, we had a nice experience with JLL to find a flat in Stratford. This wouldn’t have been possible without the help of Tianne Harvey. She was very kind and supportive throughout the process!
Dear Saied, thank you for leaving such a positive review.
5/5
GoogleErjana lead me through all the process for renting, super helpful and fast with response. Great agent to work with!
Dear Nina thank you for taking the time to leave a review, I will ensure this is fed back.
5/5
GoogleWe had a great experience with Erjana from JLL Stratford. She was really helpful and friendly from showing us the apartment to guiding us through the documents we needed to start the tenancy. Everything went smoothly thanks to her support. Highly recommend!
What lovely feedback to receive, many thanks for taking the time to leave a review.
5/5
GoogleErjana was amazing! professional, responsive, and made the whole moving process smooth and stress-free. Highly recommend!
What a wonderful review, thank you for taking the time to leave feedback and we hope you enjoy living in your new home.
5/5
GoogleAlfie from JLL was very helpful in our apartment search. He was responsive to all our questions and got us into a place that more than meets our needs. We appreciate his assistance throughout the process. Thank you JLL and Alfie!
5/5
GoogleWe had a wonderful experience with Alfie from JLL Stratford. He has been extremely responsive, quick to assist, and very helpful throughout the entire process. Thanks to his efficiency and professionalism, our move into the new house was smooth and stress-free. We are very happy with the service and truly appreciate his support.
5/5
GoogleThe staff responded responsibly, explained the contract patiently, and helped me get a great house!
5/5
GoogleRating only, no written review.
1/5
GoogleNot that great. I moved out over a month ago, no damage to the property, no unpaid bills, and I have had to file a claim with The Deposit Scheme to get my deposit back. They also overcharged me on rent one month, sending a bunch of emails …
5/5
GoogleJLL Stratford made letting my new property seamless, even while I was abroad. They sourced and analyzed multiple potential tenants, ensuring the best fit, and set a competitive rental price based on market trends. Their team managed the …
Dear Ike, many thanks for taking the time to leave a review. Brilliant feedback to receive and I hope your tenancy runs smoothly.
5/5
GoogleJLL Stratford made letting my new property exceptionally smooth, even while I was abroad. They efficiently managed everything from handover and coordinating furniture delivery to finding tenants and securing the necessary licenses, all …
Dear Jonathan, thank you for leaving a review. I will make sure your feedback is passed on.
5/5
GoogleAs a fellow tenant, I would like to commend Amman Ahmed for the exceptional support and professionalism he has demonstrated as a property manager. …
Dear Bryan, thank you for taking the time to leave a review about your positive experience.
5/5
GoogleI had an outstanding experience with JLL, thanks to the exceptional support from Tianne. From start to finish, the entire process was incredibly smooth and professional. Tianne was responsive, efficient, and always ready to assist with any …
Dear Eric, brilliant feedback to receive. Many thanks for taking the time to leave a review.
5/5
GoogleI had a great experience working with Tianne from JLL while searching for a new apartment. She was friendly, responsive, and incredibly professional. …
Dear Jenil, thank you for your five star feedback for Tianne, we are delighted she was able to assist you so positively.
5/5
GoogleI had a fantastic experience working with Gytis as my senior lettings consultant. From the very beginning, his dedication and professionalism stood out. He was incredibly supportive throughout the entire process, especially during the …
Dear Marko, thank you for taking the time to write such a positive and detailed review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
