Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe company is excellent. Everything is well organised and efficient. They execute everything with a minimum of fuss. Most importantly they communicate every action n however minor, meaning you can have confidence in the whole process. Highly recommended!
Thank you, David. I'm pleased you were satisfied with our service; it was lovely working with you.
5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Thank you for the excellent review. You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Thank you for the review, it's a pleasure to work with you!
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
5/5
GoogleA fantastic service . Hanan went out of her way to help us through the process of moving from Scotland to our lovely flat in London . She was so efficient and helped take all the stress out of the process with her knowledge ,friendly manner and understanding . Can’t praise her highly enough .
Dear Louise, thank you for your review and we are so pleased Hanan was able to assist. We hope you enjoy your new life in London.
5/5
GoogleThe team in Winslow were helpful Fiona was very good
Thank you fir your review. We agree- Fiona is great and goes the extra mile with customer service.
5/5
GoogleWe had excellent service from Wilkinson very knowledgeable and professional. The most important part was that we were kept informed throughout the whole process. Emails were replied to within a short time. So thanks Joe will have no hesitation in recommending your service.
Thank you and good luck for the future.
5/5
GoogleBrought my first property from Wilkinson. Before I brought a property from Wilkinson. I was viewing loads of houses and none were meeting my criteria. When I come across the property In Wilkinson and did the viewing with Joe, it was a great …
Riz, we really hope that you enjoy your new home. We were very happy to help you, you were a great buyer to deal with.
5/5
GoogleA professional agent with a modern approach that retains old fashioned service. Quick response to any questions and queries and clear knowledge of the area and prices.
Thank you for your review which is much appreciated.
5/5
GoogleWilkinsons offer a first class service and I would not hesitate to recommend them. This is the second time we have used Wilkinsons, so when we wanted to put our house on the market, they were our first port of call. Fiona was absolutely …
Thank you, we are delighted to have acted for you once again and we very much appreciate your kind comments. There is a wide variation in service between agents and we have always strived to deliver a first class service to our clients.
5/5
GoogleA great experience working with Max and the team on the sale of our house and the move. I would thoroughly recommend using Wilkinsons!
Thank you so much for your great review and for recognising Max.
5/5
GoogleThankyou for helping us navigate a difficult probate process. Max was very helpful at every stage of the process and always had a plan to help things progress, even when faced with delays or issues to resolve. Thank you Max.
Thank you for your lovely words about Max. Max has recently qualified as an Estate Agent with us. This knowledge really helps to provide proper informed advice to our clients like you. All the best for the future.
5/5
GoogleI was very happy with Wilkinsons, they were professional, helpful and sold my property in record time. They always returned my calls and answered any queries that I had. I would definitely use them again. Thank you to all at the Winslow office.
Thank you your lovely words, they are very much appreciated by us all.
5/5
GoogleGreat Service received from Joe and Max from the initial call to instruction to market. Sold property without any hesitation. Highly recommended.
Thank you. We hope your went well.
5/5
GoogleHighly recommend Wilkinson’s to anyone looking to sell/buy. They have been helpful all throughout the process and kept us up to date with information. Max especially has always been so friendly and always available to answer our many questions. Really appreciate him keeping us at ease all throughout.
We are delighted that Max has supported you throughout the transaction and very pleased that it has all gone well. Thank you for your comments.
5/5
GoogleI recently sold & purchased properties through Wilkinson's in Winslow and would recommend them. All the staff were professional, helpful & quick to respond to queries & I mostly dealt with Max who made every effort to make the process go as smoothly as possible.
That's lovely to hear. We hope your move has all gone well and thank you for recognising Max too..
5/5
GoogleMy experience buying my dream property with Wilkinsons was perfect from the word go. Initially with Sue, who sadly left the company midway through my purchase. This was a bit concerning but i need not have worried, Max took over and he was brilliant. He kept me updated, responded immediately to my queries, and was always at the end of the phone with a courteous and helpful attitude. I would have no hesitation in recommending Wilkinsons. 5 stars all the way
Thank you for your kind comments and we wish you every happiness in your new home. Max will be acknowledged too!
1/5
TrustpilotWaste of time
Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.
5/5
GoogleThank you to the JLL team, but particularly Micheal Chu for being such a great help in facilitating our recent purchase. As one of the biggest transactions it was really important to have a professional like Micheal on hand to answer as …
5/5
GoogleWe’ve just bought a new property with Sam at JLL. He has been so helpful, and a pleasure to work with. From our first viewing (and even a viewing of a different house a few weeks prior), he was extremely professional, very knowledgable, and …
5/5
GoogleIncredibly grateful for the help in selling our apartment from the sales team, in particular Michael Chu. Having had terrible experiences being on the market with other well known agencies, we knew instantly we’d made the right decision in …
5/5
GoogleKeely Wesley, our property manager at the JLL team was very helpful in getting our washing machine and dishwasher replaced quickly, she was able to get the landlords approval and have the replacement machines installed for us expeditiously. …
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
1/5
TrustpilotThey will steal your money and cheat
They will steal your money and be very unprofessional. They might be good to landlords but terrible to tenants I am writing this review after almost a year of moving out and spending months trying to file a case with the Tenancy Deposit Scheme that I finally won The red flags started to appear from the very first days I moved in. (1) I asked the agent if the TV in the flat is part of the furnishings and she said Yes. Later when I arrived and it was not, she responded with “let me check if I ever promised that to you in writing”. MASSIVE red flag. (2) The hob in the kitchen basically did not work for the entire 14 months of my rental… only one did, if you did some tricks and used a certain pan. The technician even admitted that previous tenants complained about it as well but JLL agent basically tried to gaslight me all the way. I had to order in food for my entire duration, loads of money spent that they never offered to compensate for. (3) they lied saying i cannot extend the contract because the landlords family is moving in (i had just bought a place that needed a few more weeks). Later they requested multiple tenants to come see the flat which clearly meant they were lying and they think i am stupid. (4) at checkout they charged me for not deep cleaning the place but forgot to implement that same intentional fraud in the checkout report which clearly said “apartment was found to be professionally clean”. They also charged me 600£ for not changing 3 lightbulbs…. This one was the biggest blow to their credibility. I filed a case with the TDS and obviously got all my money back but it took months of back and forth. This was a flat in Chelsea in London. If their service in this neighborhood is trash, not sure what to expect from their services elsewhere. Absolutely do not recommend.
Thank you for taking the time to outline your concerns. Please can I ask you email Robin.Ayres@jll.com who would like to investigate your points further.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
