Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
1/5
TrustpilotThey will steal your money and cheat
They will steal your money and be very unprofessional. They might be good to landlords but terrible to tenants I am writing this review after almost a year of moving out and spending months trying to file a case with the Tenancy Deposit Scheme that I finally won The red flags started to appear from the very first days I moved in. (1) I asked the agent if the TV in the flat is part of the furnishings and she said Yes. Later when I arrived and it was not, she responded with “let me check if I ever promised that to you in writing”. MASSIVE red flag. (2) The hob in the kitchen basically did not work for the entire 14 months of my rental… only one did, if you did some tricks and used a certain pan. The technician even admitted that previous tenants complained about it as well but JLL agent basically tried to gaslight me all the way. I had to order in food for my entire duration, loads of money spent that they never offered to compensate for. (3) they lied saying i cannot extend the contract because the landlords family is moving in (i had just bought a place that needed a few more weeks). Later they requested multiple tenants to come see the flat which clearly meant they were lying and they think i am stupid. (4) at checkout they charged me for not deep cleaning the place but forgot to implement that same intentional fraud in the checkout report which clearly said “apartment was found to be professionally clean”. They also charged me 600£ for not changing 3 lightbulbs…. This one was the biggest blow to their credibility. I filed a case with the TDS and obviously got all my money back but it took months of back and forth. This was a flat in Chelsea in London. If their service in this neighborhood is trash, not sure what to expect from their services elsewhere. Absolutely do not recommend.
Thank you for taking the time to outline your concerns. Please can I ask you email Robin.Ayres@jll.com who would like to investigate your points further.
5/5
GoogleI was lucky to work with Eilis Moloney to find my apartment. She was very kind and easy to communicate with, and patient to answer many questions I had. She was very responsive at all times, helping me go through the process step by step. I would definitely recommend working with her!
Dear Ivana, what wonderful feedback to receive for Eilis. Many thanks for taking the time to leave a review.
5/5
GoogleEilis M is brilliant, working with her was a breeze. Fast responses, got me what I needed when I needed it.
Many thanks Thomas for a five star review, I will make sure Eilis is made aware.
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating.
5/5
GoogleI recently worked with JLL Office to find an apartment and was very impressed with the professionalism shown by Xav and Joanna. They were both incredibly helpful and efficient, making the entire process smooth and stress-free.
Dear Tareq, what wonderful feedback to receive, thank you for taking the time to leave a review.
5/5
TrustpilotI am glad that I gotta rent a property…
I am glad that I gotta rent a property with Dina. I got her on going support and care from her. She tried to push the landlord to do all the painting before moving in. She did me a favor just to make sure I got a smooth move in. Her personality, charisma and care were one of the best values that it made me trust JLL mayfair branch. You will not get disappointed to work/rent with Dina. :)
Dear Natcha, what a wonderful review. Thank you for taking the time to leave feedback.
5/5
TrustpilotJLL team
JLL and their team have been managing my flat in SW11 for the past few years ad have provided excellent service. The team members are very professional and are always on top of their game. They are fast to help resolve issues that may arise and will go out of their way to find solutions.
Thank you for a five star review. We are delighted to have been able to help.
5/5
GoogleAlways helpful, Always willing to offer a solution (especially Joe) would highly recommend in your property journey, nothing was ever too much.
Hi, Thank you for your glowing feedback following your recent experience with Joe and the team. We'll be sure to pass your feedback on to them. We really appreciate you recommending us. Kind Regards, Balgores Property Group
5/5
GoogleA huge thank you to Michael and the rest of the team. Even in a chain we’ve exchanged very quickly, all down to Michael chasing everyone up and keeping on top of it all. Thanks Michael!
Good afternoon, We’re delighted to hear about your positive experience with Michael and the team at our Brentwood branch. Rest assured, we will pass on your kind feedback to them. Thank you for taking the time to share your thoughts! Best regards, Balgores Brentwood
5/5
GoogleGreat service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend
Good Afternoon, We're delighted to hear that Billy was professional and helpful, and happy that your sale went smoothly and efficiently . We really appreciate you recommending our team to others. All the best, Balgores
5/5
GoogleI just want to say a big thank you to the team at balgores in Brentwood, Jamie in particular for supporting the sale of a home. They were always professional and guaranteed me a smooth sale and thats exactly what they delivered. I will definitely work with them again and recommend to anyone that needs it. 5***** service ✨️ Thank you 😊
Good afternoon, Thank you for your 5* review. We love hearing positive feedback from our clients and we will pass your kind words along to Jamie and the rest of the team. We really appreciate you taking the time to provide us with feedback. Thanks again, Balgores Property Group
5/5
GoogleMichael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!
Good morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Michael and the team. A huge congratulations on completing your first home purchase. Many thanks, Balgores Property Group
5/5
GoogleI was lucky to work with Eilis Moloney to find my apartment. She was very kind and easy to communicate with, and patient to answer many questions I had. She was very responsive at all times, helping me go through the process step by step. I would definitely recommend working with her!
Dear Ivana, what wonderful feedback to receive for Eilis. Many thanks for taking the time to leave a review.
5/5
GoogleJacqui and team are really great at what they do. Excellent estate agents! Thank you so much Jacqui
Hi Chantelle - Many thanks for leaving this “excellent” 5* Google review for Jacqui and our Chesham team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleAlex Dornin at Frosts Estate Agents Chesham provided an outstanding service throughout the sale of our property in Chesham. He kept us regularly informed of progress with our buyer’s chain, and kept in touch with our solicitors and our vendor’s agent. He was instrumental in moving the chain along, and we were reassured by his role in the process.
Many many thanks, Margot, for taking the time to post this fantastic 5 star Google review for Alex from our Chesham Sales team. We are delighted to hear that he provided an outstanding service, was instrumental in moving the chain along, and that you were reassured by him. We will pass your comments on to Alex and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe had a great experience with The Frost Agents, Chesham during our buying of our first Property. Alex was throughout with us right from the viewing and even after we completed and got our keys. He was very swift in getting touch with other estate agents, solicitors and the seller who made our whole buying experience smooth. Would definitely recommend The frost and Mr Alex for your house buying needs.
A great review! Thank you so much for taking the time and trouble to write this 5* Google review for Alex from our Chesham team. We are really pleased to hear that you had a great experience with Frost, Chesham while buying your first property and that you would definitely recommend them for your house buying needs. We will pass your comments on to Alex and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleThe whole team at Frost have been brilliant to work with - extremely professional and efficient. Alex in particular has been incredibly helpful, working hard to keep the process moving and providing outstanding customer service. Thank you!
Many many thanks for taking the time to post this fantastic 5 star Google review for Alex and our Chesham team. We are delighted to hear that the whole team were brilliant to work with - extremely professional and efficient. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleHaving waited since April, exchange happened today 15 August! Alex dealt with my house selling throughout in a professional and efficient way which I couldn't fault. Would thoroughly recommend Frost as they know the area well and are friendly and efficient.
Thank you so much for posting this fantastic 5 star Google review for Alex from our Chesham Sales team. We are so pleased to hear that Alex dealt with your house sale throughout in a professional and efficient way which you couldn't fault and that you would thoroughly recommend Frost. We will pass your comments on to Alex and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️
Thank you for the review, it's a pleasure to work with you!
5/5
Trustpilot5 stars service from Rugul
JLL has been looking after our property in SE1 for numerous years. the property manager, Rugul, has been doing an excellent job, keeping all tenant matters under control. Thank you and keep up the excellent work.
Dear Kenneth, thank you for leaving such positive feedback. I will ensure this is passed on.
1/5
GoogleI have found Marta Isabel Mora Saiz to be both unprofessional and rude as well as inappopriate.
5/5
GoogleTianne Harvey at JLL helped me get my hands on my dream apartment. She offered the support needed and was available all day if I had any queries or required help. Very professional and would definitely recommend using JLL to find your new home.
Dear Habeeb, thank you so much for your feedback for Tianne, I will make sure this is passed on.
5/5
GoogleTasif from JLL was great at helping us with the process of moving in. Even though the process took longer than expected, because of all the documents required, he was patient and answered every question we had. We changed our minds about …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
