Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,398 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

413

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Fantastic service from start to finish, Marie took great pictures of our house and it was on the market the following day. Emily and Kate then went above and beyond to make the stressful time of selling and buying a new home as pleasant as could be. Thanks again!

Jamie · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team. Marie will be so pleased to know her photos helped get your home on the market quickly, and Emily and Kate will be delighted that their support made a real difference during your move. Thank you again for choosing DDM, we wish you all the best in your new home! The DDM Team

5/5

Google

Excellent service from Emily & Kate,nothing was too much trouble,totally looked after all the way through the process.would highly recommend & will definitely use again when buying or selling a house.Thank you kindly x

Paul · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your lovely review! We're delighted to hear that Emily and Kate provided such excellent service and looked after you throughout the process. Your kind words and recommendation mean a great deal to us, and we’re so pleased to know you’d choose us again in the future. Wishing you all the best, and thank you again from all of us at DDM! The DDM Team ✨

5/5

Google

The staff at the Barton office were friendly, efficient and I couldn’t recommend them highly enough during our sale process recently. Every aspect of the transaction was handled professionally and quickly and everything was explained clearly with nothing too much trouble, would highly recommend this office.

Fiona · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your lovely review! We’re really pleased to hear that your experience with our Barton office was such a positive one. The team always aims to provide clear, friendly, and efficient support, so it’s wonderful to know that came through during your sale. Your recommendation means a great deal to us, thank you again for taking the time to share it! The DDM Team

5/5

Google

Bought and sold our property with DDM BARTON. All the staff were absolutely brilliant Marie,Kate and Emily.What a team!!! Thank you so much for your excellent service. Keep up the great work.Phil, Maria and Enrique

Philip · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much, Phil, Maria, and Enrique! We’re absolutely delighted to hear that your experience buying and selling through our Barton branch was such a positive one. Marie, Kate, and Emily will be thrilled to read your kind words, they make a great team, and it means a lot to see their efforts recognised. Thank you again for your support, and we wish you all the very best in your next chapter! The DDM Team

5/5

Google

Emily helped me and my wife buy our forever home. She helped with the purchase, helped with what’s in the area, helped us to look round many times to take measurements and always kept us informed. 100% 5* review is justified. Thank you so much for your help. Andrew and Charlotte

Andrew · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much, Andrew and Charlotte, for your kind words! We're absolutely delighted to hear that Emily was able to support you so well in finding and securing your forever home. From viewings to local advice and everything in between, it’s wonderful to know she made the journey smooth and enjoyable for you both. Your 5-star review means the world to us, we’ll be sure to pass on your thanks to Emily! Wishing you many happy years ahead in your new home, The DDM Team

5/5

Google

Would definetly recommend DDM. They made the process of buying a house as quick and painless as possible. Very kind, professional and helpful.

Simon · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words and recommendation! We’re really pleased to hear that your home-buying experience was smooth and stress-free. Our team always aims to be helpful, professional, and supportive, so it’s lovely to know that came through. Wishing you all the best in your new home! The DDM Team

5/5

Google

Our house in Newport was sold with your Barton branch and it was a pleasure dealing with your staff. Kate Jeffrey was especially very helpful, concise and timely in her communication throughout and pulled everything together.

Adam · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind review. We’re so pleased to hear that selling your home in Newport with our Barton branch was a positive experience. Kate will be especially pleased to know her clear and timely communication helped everything come together smoothly, she’s a valued part of the team. We truly appreciate your feedback and wish you all the best for the future! The DDM Team

5/5

Google

I recently sold a house with DDM Barton. Both Kate & Emily were very professional and friendly at the same time. They both provided an excellent service and I couldn't recommend them highly enough. Every aspect of the sale was handled very professionally and quickly and nothing was too much trouble. Thank you Mrs Emerson

Suzanne · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your lovely review, Mrs Emerson. We’re delighted to hear that your experience with our Barton team was such a positive one. Kate and Emily will be so pleased to know their professionalism and friendly approach made a real difference throughout your sale. Thank you for your kind recommendation, it means a great deal to us. Wishing you all the very best for the future! The DDM Team

5/5

Google

Ok so this review is for the team on a whole they have been fantastic too me as a rental tenant however one employee has been fantastic too me communication wise, professional friendly. Chloe has been so supportive and helpful regarding my personal situation very understanding and punctual which I don’t think she understands how grateful I am on a personal note thankyou 🤗 As a team keep being amazing nothing seems too. Much very greatful a large amount of stress taken off so thankyou.

Rhyan · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind and thoughtful review. We’re so pleased to hear that the team has been able to support you, and especially that Chloe has made such a positive impact. She truly cares about the people she helps, and your words will mean a great deal to her. We understand how stressful things can sometimes be, so knowing we've helped lighten that load is exactly why we do what we do. Thank you again for taking the time to share your experience, it really does mean a lot. The DDM Team

5/5

Google

The Barton branch has been absolutely excellent in offering advice to this elderly newbie of a house-buyer, and in keeping me informed on developments, including doing a spot of entirely unprompted chasing if folk to keep the enterprise moving. Special thanks to Emily, with whom were most of my dealings.

David · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words! We’re thrilled to hear that our Barton branch was able to support you so well throughout your home-buying journey. It’s especially lovely to know Emily’s guidance and initiative made such a difference, she’ll be delighted to receive your thanks. We really appreciate you taking the time to share your experience, and we’re so pleased we could help make things a little easier along the way. Wishing you all the best in your new home, The DDM Team

5/5

Google

Chloe continues to be outstanding in managing our 3 rental properties . Is professional, friendly, helpful always cheerful, returns emails and calls directly .

Anne · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your lovely review! We're delighted to hear that Chloe continues to provide such outstanding service in managing your rental properties. Her professionalism, friendly approach, and reliability are exactly what we strive for at DDM, and your kind words are a wonderful recognition of her hard work. We’ll be sure to pass your comments on, they’ll mean a lot to her! The DDM Team

5/5

Google

Pleasant & Helpful Staff, always quick to sort any issues

Tony · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for your kind words! We're so pleased to hear you found our team pleasant and helpful. It's always our aim to respond quickly and make the process as smooth as possible. We really appreciate you taking the time to leave a review! The DDM Team

5/5

Google

I would like to say a massive thank you to Kate Jeffery. Buying your first home is probably one of the biggest and most daunting things you will ever experience. I didn't have a clue of what to expect or the process involved in buying a house. However, having Kate at the helm was a big comfort. From the beginning then to submitting an offer right through to setting the completion date she has been there for me. She has been professional, friendly, helpful and extremely knowledgeable. She explained everything about the process at every given stage and was always there when I needed to ask advice. Kate made what could have been a very stressful time seem like a walk in the park. I cannot thank her enough for all her hard work, she's a credit to DDM and an absolute gem of a woman! Highly recommended.

Traveling · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your wonderful review! We’re absolutely delighted to hear how well Kate supported you throughout your first home-buying journey. Taking that first step onto the property ladder can feel overwhelming, so it’s fantastic to know Kate was there to guide, reassure, and make the process feel smooth and manageable. Your kind words mean a great deal, and we couldn’t agree more, Kate truly is a gem and a credit to DDM. We’ll make sure she sees your message, and we know it will mean the world to her. Wishing you every happiness in your new home, The DDM Team

5/5

Google

We have been with DDM since 2004. We have received excellent service and continue too. Payment is paid promptly and email are also answered and dealt with effectively. I would highly recommend DDM. Thank you for all your support.

Jeremy · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the continued business Jeremy, we appreciate you and the kind review.

5/5

Google

After a horrendous experience with an out of town company we instructed DDM to sell our home, what a breath of fresh air, the process was a breeze, Kate kept us up to date all the time, looked after everything from start to finish, highly recommended.

Chris · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

It was our pleasure Chris, thank you for trusting us with the sale. We appreciate the review and the business.

5/5

Google

It has been a long first house buying process but Emily has been very patient and helpful. First impression is always important . When we came for viewing as well as when we talked over the phone , Emily was so so friendly . And this made it a lot easier for us. We are so grateful and very happy with the choice made!! We will definitely come back in the future if we get a chance! Thank you so much !!!

Hoàng · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Absolutely our pleasure, thank you for the business and enjoy that new home.

5/5

Google

We were absolutely delighted with the service we got from DDM. The whole team worked hard to secure a sale for our property and then special thanks have to go to Kate for tirelessly working to update a very complex chain to ensure completion on time for our deadline. The team communicated well with each other throughout and it never mattered who answered the phone we got the same service. They were extremely flexible around viewings and really went out of their way to ensure as smooth a process as possible throughout. Huge thanks to Kate, Emily, and Marie - it was a stressful time made manageable by their hard work and attention.

Carolyn · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you for the kind review Carolyn, we really do appreciate it. Thank you again for the business

5/5

Google

We bought our house through ddm, Kate went above and beyond to get our sale to be completed as efficiently as possible! Couldn’t recommend them highly enough, had excellent communication with us and seeked to answer all our questions and talk us through our house buying journey. Thank you!

Erika · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

It was absolutely our pleasure Erika, thank you so much for buying through us. Enjoy that new home.

5/5

Google

I cannot praise the DDM team of Emily and Kate enough. From start to finish of the property I bought from them, the after sales and dedication was sublime and believe me at times it was frustrating, not from DDM but the associated red tape and the correspondence with the seller. If I could give 10 stars I would.

John · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your kind words! We're delighted to hear that Emily and Kate made such a positive impression throughout your buying journey. They’re both dedicated to providing the best possible support, and your recognition of their efforts, especially during the more frustrating moments, truly means a lot. We really appreciate you taking the time to leave such a thoughtful review. If we could receive 10 stars from you, that’s more than enough to make our day! Wishing you happiness and great memories in your new home, The DDM Team

5/5

Google

Without the help of CHLOE in Scunthorpe I would probably be living in a tent by now. She was/is wonderful and the way she steered us through the process was great. We were jumping through HOOPS until this young lady stepped in. If the DDM staff are all this good, WoW. Thank you to everyone who has been involved in this business,but the biggest thank you goes to CHLOE.....

Nigel · 6 August 2025 · JLL/ WA Ellis Knightsbridge

Agent replied · 6 August 2026

Thank you so much for your lovely review! We're absolutely thrilled to hear how much Chloe's support meant to you, she's a valued member of our Scunthorpe team and will be over the moon to read your kind words. It’s wonderful to know she helped steer you through the process and made such a difference during what can often be a challenging time. From all of us at DDM, thank you again for taking the time to share your experience. We’re so pleased we could help, no tents necessary! 😊 Wishing you all the very best in your new home, The DDM Team

5/5

Google

Jazmyn and Holly was absolutely amazing and went above and beyond for us. The process was very quick and we got the keys to somewhere within 2 weeks. Would highly recommend this estate agents. Thank you sooo much Mann.

Tahura · 5 August 2025 · JLL Nine Elms

Agent replied · 5 June 2026

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

So today I completed on my house! Due to the personal circumstances of which i needed to purchase a property I was very fortunate to have had Sheryl guide me through a tough process. She was a friendly voice I needed to hear on the phone but was also very professional and certainly knows her stuff. I would like to say thankyou for everything and to the rest of the staff members too for always being on the ball.

Lindsey · 5 August 2025 · JLL Nine Elms

Agent replied · 5 June 2026

Thank you so much for the kind words and for choosing us to guide you through the process of purchasing your new home! We strive to provide a professional yet friendly experience for our clients and we are glad to hear that we were able to make it a little easier for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Katie does a great job looking after my two properties. She is quick to deal with issues and to contact me with solutions.

Patricia · 2 August 2025 · JLL City of London

Agent replied · 2 August 2026

Thanks Patricia

5/5

Google

Lily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!

Natasha · 2 August 2025 · JLL City of London

Agent replied · 2 August 2026

Thanks Natasha😊 …

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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