5/5
Lily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!
Agent replied · 2 August 2026
Thanks Natasha😊 …

Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Lily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!
Thanks Natasha😊 …
5/5
Hi, Janice Freeman showed me round 3 properties today, she was so kind and helpful. I'm so pleased my 1st time looking at properties to rent was with someone like her. Thanks Janice. ✨
5/5
We couldn’t be happier in our house! The move-in process was seamless, and Katie Sleightholm has been incredibly supportive every step of the way. We absolutely love the house, and Katie is always quick to respond whenever we need anything.
5/5
Would 100% recommend Mannings, we’ve been tenants in our property for almost 6 years and never had an issue. The rare problems that have occurred have been dealt with professionally and quickly with fantastic communication.
Thanks Becca, wishing you the best!😊 …
5/5
We can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible. He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it). Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!
5/5
Had a really good agent for the process of letting the flat, Hanan. She communicated well, managed to talk to the landlord about some specifics we needed, and in general was quite responsive.
Thank you Thales for leaving such wonderful feedback for Hanan. I will ensure this is passed on.
5/5
We had a great renting experience with Eilis at JLL. She is incredibly patient, friendly, and professional. Throughout every step of the renting process, she was very supportive, always quick to respond, and highly responsible. Thanks to …
5/5
𝗪𝗮𝗿𝗻𝗶𝗻𝗴 ⚠️ 𝗬𝗼𝘂𝗿 𝗽𝗮𝗴𝗲 𝗶𝘀 𝗮𝘁 𝗿𝗶𝘀𝗸 𝗼𝗳 𝗯𝗲𝗶𝗻𝗴 𝗽𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁𝗹𝘆 𝗱𝗲𝗹𝗲𝘁𝗲𝗱 𝗱𝘂𝗲 𝘁𝗼 𝗮𝗹𝗹𝗲𝗴𝗲𝗱 𝗻𝗼𝗻-𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝗼𝘂𝗿 𝘁𝗲𝗿𝗺𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀. 𝗔𝗽𝗽𝗲𝗮𝗹 𝗮𝗰𝘁𝗶𝗼𝗻 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲𝗹𝘆 𝘄𝗶𝘁𝗵𝗶𝗻 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 24 𝗵𝗼𝘂𝗿𝘀. 𝗦𝘂𝗯𝗺𝗶𝘁 𝗮𝗻 𝗮𝗽𝗽𝗲𝗮𝗹 𝗯𝘆 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁 𝗯𝗼𝘅 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗽𝗼𝘀𝘁. 𝗙𝗮𝗶𝗹𝘂𝗿𝗲 𝘁𝗼 𝗱𝗼 𝘀𝗼 𝗺𝗮𝘆 𝗹𝗲𝗮𝗱 𝘁𝗼 𝗶𝗿𝗿𝗲𝘃𝗼𝗰𝗮𝗯𝗹𝗲 𝗱𝗲𝗹𝗲𝘁𝗶𝗼𝗻 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗽𝗮𝗴𝗲 👇
5/5
Eilis was great to deal with, very knowledgeable and responsive. We’re super happy with the flat she helped us find!
5/5
Eilis was amazing to work with! Friendly, professional, and really supportive throughout the process. She kept us well informed and made everything so much easier. Highly recommend her to anyone looking for a great estate agent!
Dear Nabila, thank you for such positive feedback, I will ensure that Eilis is made aware of your review.
5/5
Smooth and professional process. Eilis has been great from the beginning and made the experience one of the easiest I've been involved in - if you want a Real Estate agent that doesn't make you feel like you're dealing with a Real Estate agent on commission - ask for Ellis.
Dear Daniel, thank you for your feedback for Eilis, I am delighted you have had such a positive experience.
5/5
I have been a long-time customer of this real estate agency, and I have consistently experienced high-quality service. Their team, which comprises individuals like Keely, Helena, Isobel, Yasmin, and Alamgir, who have directly assisted me, is quick, efficient, and responsive. I would strongly recommend their services.
Dear Julien, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
Very professional and made our rental move very easy, thank you Eilis!
Many thanks for your feedback for Eilis, I will ensure this is passed on.
5/5
My partner and I lived in a property managed by JLL for over two years, and we have found the team extremely supportive and responsive. Our property manager, Keely Wesley has always been great! We would really recommend this agency!
Dear Margherita, it makes our day to hear that we were able to provide you 5-star service, specially at this though market! We hope you will enjoy your new home! Thank you JLL
5/5
Adam and Able were incredibly helpful and kind throughout the process. I truly appreciated their support, it was a great experience.
Dear Mahoor, thank you for taking the time to leave such fantastic feedback.
5/5
Rico was brilliant in helping us with our move. We were on a really short timescale from viewing to moving and he was incredibly efficient and helpful in making everything happen quickly and keeping us updated. Thank you Rico and Indra, you've been fantastic.
Dear Libby, thank you for your valuable feedback, I am pleased you had such a positive outcome and i will ensure your comments are passed on.
1/5
Condescending, unprofessional and slow
Avoid this company at all costs!!! I had to chase Ben German multiple times to prepare a basic tenancy agreement after converting our sale into a rental. Although the urgency was made clear to him, he could not have cared less and cost us around £1000 as a result. His response when we chased him was he was “doing us a favour”. I thought he was (politely) being asked to do his job. Perhaps the Head of Lettings was a volunteer… Rental payments were excessively delayed by their accounts team without reason or explanation; the tenants had paid on time. No statements were issued and I spend months chasing for these. I complained to their Area Manager, Emlyn. Initially, we had a productive conversation. However, he later went back on the majority of what he said. He became rude, condescending and had a total lack of interest in the stress his actions have caused. Finally he resorted to threats.
5/5
Liam Bartlett offered amazing support during the period of the purchase and great service even upon moving
Dear Evelina, thank you for taking the time to leave a review, greatly appreciated and I will pass on your feedback.
5/5
We were very satisfied with the service we received from Xav hastings during renting our flat.Thank you again for your help
Dear Arzu, many thanks for taking the time to leave feedback.
5/5
I recently let a property through JLL and had a great experience. I’d particularly like to commend Charlie for his professionalism and efficiency throughout the process. He was consistently responsive, clear in his communication, and made what can often be a stressful experience feel straightforward.
Dear Georgina, thank you for such positive feedback. I will ensure this is passed on.
5/5
Joanna and Siobhan were very helpful in initially showing us around the property ,and then organising everything that we have needed to do in order for us to arrange the tenancy. They kept us well informed, and any questions that we had during this time were answered promptly and thoroughly, which has been great.
Dear Samuel, what lovely feedback to received for Joanna and Siobhan. Thank you so much for taking the time to leave a review.
5/5
JLL have been great from beginning to end of letting out our property. Communication was quick, clear and actions were always completed efficiently. Thanks to the team, Joanna & Xavier for your service!
Dear Sofia, thank you for your five star review, we are so pleased we were able to ensure a smooth process for you.
5/5
The JLL team are amazing, they were incredible during my move. Xav & Joanna in particular have been amazing & super helpful throughout. Truly appreciate all the help!
Dear Serg, thank you for your five star review. We are so pleased the process ran smoothly for you.
5/5
We’ve had the pleasure of dealing with Jacqui and her team and Frosts Chesham branch. I’ve dealt with plenty of estate agents in the past and on this move and Frost outshines the competition. Very professional, quick replies to questions, great at chasing other estate agents. Everything you need to make the process easy. I’d have absolutely no problem recommending Jacqui and her team. Thank you for a fantastic experience on this move.
Hi Mike - What a fabulous review! Thank you so much for writing this 5 star Google review for Jacqui and our Chesham Sales team. It was great to hear that you found everything you needed to make the process easy and that you would have absolutely no problem recommending Jacqui and her team. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.