Trusted Agent profile · Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,399 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

414

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Lily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!

Natasha · 2 August 2025 · JLL City of London

Agent replied · 2 August 2026

Thanks Natasha😊 …

5/5

Google

Hi, Janice Freeman showed me round 3 properties today, she was so kind and helpful. I'm so pleased my 1st time looking at properties to rent was with someone like her. Thanks Janice. ✨

Sara · 2 August 2025 · JLL City of London

5/5

Google

We couldn’t be happier in our house! The move-in process was seamless, and Katie Sleightholm has been incredibly supportive every step of the way. We absolutely love the house, and Katie is always quick to respond whenever we need anything.

Pilar · 2 August 2025 · JLL City of London

5/5

Google

Would 100% recommend Mannings, we’ve been tenants in our property for almost 6 years and never had an issue. The rare problems that have occurred have been dealt with professionally and quickly with fantastic communication.

Becca · 2 August 2025 · JLL City of London

Agent replied · 2 August 2026

Thanks Becca, wishing you the best!😊 …

5/5

Google

We can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible. He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it). Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!

Masoud · 2 August 2025 · JLL City of London

5/5

Google

Had a really good agent for the process of letting the flat, Hanan. She communicated well, managed to talk to the landlord about some specifics we needed, and in general was quite responsive.

Thales · 29 July 2025 · JLL Finsbury Park

Agent replied · 27 September 2025

Thank you Thales for leaving such wonderful feedback for Hanan. I will ensure this is passed on.

5/5

Google

We had a great renting experience with Eilis at JLL. She is incredibly patient, friendly, and professional. Throughout every step of the renting process, she was very supportive, always quick to respond, and highly responsible. Thanks to …

Xiaoyu · 26 July 2025 · JLL Stratford

5/5

Facebook

𝗪𝗮𝗿𝗻𝗶𝗻𝗴 ⚠️ 𝗬𝗼𝘂𝗿 𝗽𝗮𝗴𝗲 𝗶𝘀 𝗮𝘁 𝗿𝗶𝘀𝗸 𝗼𝗳 𝗯𝗲𝗶𝗻𝗴 𝗽𝗲𝗿𝗺𝗮𝗻𝗲𝗻𝘁𝗹𝘆 𝗱𝗲𝗹𝗲𝘁𝗲𝗱 𝗱𝘂𝗲 𝘁𝗼 𝗮𝗹𝗹𝗲𝗴𝗲𝗱 𝗻𝗼𝗻-𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝗼𝘂𝗿 𝘁𝗲𝗿𝗺𝘀 𝗮𝗻𝗱 𝗰𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀. 𝗔𝗽𝗽𝗲𝗮𝗹 𝗮𝗰𝘁𝗶𝗼𝗻 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲𝗹𝘆 𝘄𝗶𝘁𝗵𝗶𝗻 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 24 𝗵𝗼𝘂𝗿𝘀. 𝗦𝘂𝗯𝗺𝗶𝘁 𝗮𝗻 𝗮𝗽𝗽𝗲𝗮𝗹 𝗯𝘆 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁 𝗯𝗼𝘅 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗽𝗼𝘀𝘁. 𝗙𝗮𝗶𝗹𝘂𝗿𝗲 𝘁𝗼 𝗱𝗼 𝘀𝗼 𝗺𝗮𝘆 𝗹𝗲𝗮𝗱 𝘁𝗼 𝗶𝗿𝗿𝗲𝘃𝗼𝗰𝗮𝗯𝗹𝗲 𝗱𝗲𝗹𝗲𝘁𝗶𝗼𝗻 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗽𝗮𝗴𝗲 👇

Community · 24 July 2025 · JLL Kew Bridge

5/5

Google

Eilis was great to deal with, very knowledgeable and responsive. We’re super happy with the flat she helped us find!

Sofia · 24 July 2025 · JLL Blackheath

5/5

Google

Eilis was amazing to work with! Friendly, professional, and really supportive throughout the process. She kept us well informed and made everything so much easier. Highly recommend her to anyone looking for a great estate agent!

Nabila · 24 July 2025 · JLL Blackheath

Agent replied · 24 March 2026

Dear Nabila, thank you for such positive feedback, I will ensure that Eilis is made aware of your review.

5/5

Google

Smooth and professional process. Eilis has been great from the beginning and made the experience one of the easiest I've been involved in - if you want a Real Estate agent that doesn't make you feel like you're dealing with a Real Estate agent on commission - ask for Ellis.

Daniel · 24 July 2025 · JLL Blackheath

Agent replied · 24 March 2026

Dear Daniel, thank you for your feedback for Eilis, I am delighted you have had such a positive experience.

5/5

Google

I have been a long-time customer of this real estate agency, and I have consistently experienced high-quality service. Their team, which comprises individuals like Keely, Helena, Isobel, Yasmin, and Alamgir, who have directly assisted me, is quick, efficient, and responsive. I would strongly recommend their services.

Julien · 24 July 2025 · JLL Blackheath

Agent replied · 12 April 2023

Dear Julien, Our aim is to deliver a 5* service to our customers and clients and we are … More

5/5

Google

Very professional and made our rental move very easy, thank you Eilis!

Jonny · 24 July 2025 · JLL Blackheath

Agent replied · 24 March 2026

Many thanks for your feedback for Eilis, I will ensure this is passed on.

5/5

Google

My partner and I lived in a property managed by JLL for over two years, and we have found the team extremely supportive and responsive. Our property manager, Keely Wesley has always been great! We would really recommend this agency!

Margherita · 24 July 2025 · JLL Blackheath

Agent replied · 1 June 2023

Dear Margherita, it makes our day to hear that we were able to provide you 5-star service, specially at this though market! We hope you will enjoy your new home! Thank you JLL

5/5

Google

Adam and Able were incredibly helpful and kind throughout the process. I truly appreciated their support, it was a great experience.

Mahoor · 24 July 2025 · JLL Canary Wharf

Agent replied · 24 March 2026

Dear Mahoor, thank you for taking the time to leave such fantastic feedback.

5/5

Google

Rico was brilliant in helping us with our move. We were on a really short timescale from viewing to moving and he was incredibly efficient and helpful in making everything happen quickly and keeping us updated. Thank you Rico and Indra, you've been fantastic.

Libby · 24 July 2025 · JLL Canary Wharf

Agent replied · 24 March 2026

Dear Libby, thank you for your valuable feedback, I am pleased you had such a positive outcome and i will ensure your comments are passed on.

1/5

Trustpilot

Condescending, unprofessional and slow

Avoid this company at all costs!!! I had to chase Ben German multiple times to prepare a basic tenancy agreement after converting our sale into a rental. Although the urgency was made clear to him, he could not have cared less and cost us around £1000 as a result. His response when we chased him was he was “doing us a favour”. I thought he was (politely) being asked to do his job. Perhaps the Head of Lettings was a volunteer… Rental payments were excessively delayed by their accounts team without reason or explanation; the tenants had paid on time. No statements were issued and I spend months chasing for these. I complained to their Area Manager, Emlyn. Initially, we had a productive conversation. However, he later went back on the majority of what he said. He became rude, condescending and had a total lack of interest in the stress his actions have caused. Finally he resorted to threats.

Simon · 23 July 2025 · JLL Kew Bridge

5/5

Google

Liam Bartlett offered amazing support during the period of the purchase and great service even upon moving

Evelina · 23 July 2025 · JLL Nine Elms

Agent replied · 24 March 2026

Dear Evelina, thank you for taking the time to leave a review, greatly appreciated and I will pass on your feedback.

5/5

Google

We were very satisfied with the service we received from Xav hastings during renting our flat.Thank you again for your help

Arzu · 23 July 2025 · JLL Nine Elms

Agent replied · 24 March 2026

Dear Arzu, many thanks for taking the time to leave feedback.

5/5

Google

I recently let a property through JLL and had a great experience. I’d particularly like to commend Charlie for his professionalism and efficiency throughout the process. He was consistently responsive, clear in his communication, and made what can often be a stressful experience feel straightforward.

Georgina · 23 July 2025 · JLL Nine Elms

Agent replied · 24 March 2026

Dear Georgina, thank you for such positive feedback. I will ensure this is passed on.

5/5

Google

Joanna and Siobhan were very helpful in initially showing us around the property ,and then organising everything that we have needed to do in order for us to arrange the tenancy. They kept us well informed, and any questions that we had during this time were answered promptly and thoroughly, which has been great.

Samuel · 23 July 2025 · JLL Nine Elms

Agent replied · 24 March 2026

Dear Samuel, what lovely feedback to received for Joanna and Siobhan. Thank you so much for taking the time to leave a review.

5/5

Google

JLL have been great from beginning to end of letting out our property. Communication was quick, clear and actions were always completed efficiently. Thanks to the team, Joanna & Xavier for your service!

Sofia · 23 July 2025 · JLL Nine Elms

Agent replied · 24 March 2026

Dear Sofia, thank you for your five star review, we are so pleased we were able to ensure a smooth process for you.

5/5

Google

The JLL team are amazing, they were incredible during my move. Xav & Joanna in particular have been amazing & super helpful throughout. Truly appreciate all the help!

Serg · 23 July 2025 · JLL Nine Elms

Agent replied · 24 March 2026

Dear Serg, thank you for your five star review. We are so pleased the process ran smoothly for you.

5/5

Google

We’ve had the pleasure of dealing with Jacqui and her team and Frosts Chesham branch. I’ve dealt with plenty of estate agents in the past and on this move and Frost outshines the competition. Very professional, quick replies to questions, great at chasing other estate agents. Everything you need to make the process easy. I’d have absolutely no problem recommending Jacqui and her team. Thank you for a fantastic experience on this move.

Mike · 22 July 2025 · JLL Chelsea

Agent replied · 22 May 2026

Hi Mike - What a fabulous review! Thank you so much for writing this 5 star Google review for Jacqui and our Chesham Sales team. It was great to hear that you found everything you needed to make the process easy and that you would have absolutely no problem recommending Jacqui and her team. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

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Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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