5/5
Trustpilotkarl zhang
Excellent service; feedback on any issues was very timely.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,395 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,395 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
411
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotTeam at JLL (Canary wharf) office are…
Team JLL (Canary wharf) office is exceptional and always stands out. Their PM and letting managers are always helpful. We rent multiple apartments through JLL and Yezi and Tiffany manages most of them, she always puts both landlords and tenant's prospective in place and comes out with a win win solution for both. Overall, a great team to work with.
5/5
TrustpilotProfessionals that you can trust
Of all real estate agencies, this is the best - truly high quality professionals. Especially Adam, whom you can trust, particularly when you’re moving from abroad.
5/5
TrustpilotPaige our property manager has been…
Paige our property manager has been looking after our property for several years. She has been efficient & we have been satisfied with her service.
5/5
Trustpilot1-bed at Radley House
I rented a 1-bed flat near Battersea Power Station through JLL and had an excellent experience overall. All team members I dealt with were very professional and proactive, not least Emily He who was a tremendous help especially when I needed to terminate my tenancy and relocate to Edinburgh. She handled everything very smoothly and was a pleasure to deal with.
5/5
TrustpilotAppreciation for good work of Enoch Chiu
JLL staff: Enouch Chiu,
4/5
TrustpilotPositive Experience
I’ve had an amazing experience overall. Not everything has been perfect, but there’s always been clear and swift communication. My property manager, Paige, has also been very helpful in resolving immediate issues.
2/5
TrustpilotBad Property Manager
JLL is reliable, but the Property Manager, Paige, does not seem suitable for her role. She responds late, communicates poorly, and gives tenants the impression that she is unwilling to work. Although we only need to reach out to her a few times a year, doing so is consistently stressful.
5/5
GoogleDovile and Bruna provided exceptional service, professional, friendly, customer focused and efficient. We moved into the rental property just ten days after viewing for the first time and they even knew a brilliant removals firm. I feel very fortunate to have met Dovile and wouldn’t hesitate to recommend JLL Greenwich Real Estate.
5/5
GoogleRating only, no written review.
5/5
GoogleAlessandra and Hanan were extremely helpful and professional throughout our apartment rental agreement. Despite several external delays that were outside of everyone’s control, Alessandra remained fully committed to supporting us in completing the agreement. She was proactive and consistently took action to help move the process forward including consistently chasing third party operators. Even when we faced external obstacles that could have slowed everything down, she did everything within her capacity to mobilise the necessary steps and accommodate our requests. Hanan was equally diligent and supportive. She ensured that both the tenant’s and the landlord’s rights were protected and handled appropriately. She provided clear guidance on both minor and major matters and was consistently responsive, even at short notice.
Agent replied · 20 March 2026
Many thanks for leaving a five star review.
5/5
GoogleGreat experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.
Agent replied · 17 July 2026
Thank you for your wonderful review. We are delighted to hear our team could make the process smooth and provide helpful guidance. Your recommendation means a lot to us!
5/5
GoogleA first class service! From the first moment I opened the door and explained my request, I received a fantastically warm welcome from everyone in the Hornchurch office. The service has been superb so far. Nothing is too much trouble for them. A lovely friendly family firm. I would highly recommend.
Agent replied · 17 July 2026
Thank you so much for your lovely review! We’re thrilled you felt so warmly welcomed at our Hornchurch office. Your kind words and recommendation mean a great deal to our family team. We’re always here to help.
5/5
Google⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!
Agent replied · 17 July 2026
Thank you so much for your wonderful review. We’re delighted to hear that Neil and Kellie are supporting your sale and providing such a smooth and positive experience. Giving clear communication and supportive service is exactly what we strive for, so your feedback means a great deal to us. Thank you again for your trust and recommendation.
5/5
GoogleWe’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.
Agent replied · 17 July 2026
Hi Ursula, thank you so much for your kind words. We are so happy to hear that Kellie and the team have been able to provide reassurance and clear communication throughout the process. Making what can be a stressful time feel manageable is exactly what we aim for. We truly appreciate your recommendation and support.
5/5
GooglePhil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻
Agent replied · 17 July 2026
Thanks so much for your fantastic review Paul. We are so pleased that Phil, Neil, Kellie, and the Hornchurch team could provide great advice, clear communication, and a smooth sale, even during a tricky time in the market. Your kind words about our team mean a lot to us.
5/5
GoogleGreat service from the team. Kept me updated along the way and made communication so easy between all Parties. 5 stars all the way. Would 100% recommend,
Agent replied · 17 July 2026
Thank you for your kind review and recommendation. We’re really pleased to hear that the team kept you well updated and made communication easy throughout the process. We truly appreciate your support.
5/5
GoogleFrom the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.
Agent replied · 17 July 2026
Thank you so much for your wonderful review! We’re delighted Phil and the team made the process smooth and stress-free for you. Congratulations on your sale, and thank you for recommending our Hornchurch office, we truly appreciate your support!
1/5
TrustpilotI had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
5/5
TrustpilotRenting in London with JLL
I had a great experience renting my apartment near King's Cross for the past three years, thanks to Yezi Li from JLL. Throughout the entire tenancy she was consistently professional, responsive, and very easy to deal with. Any repairs or maintenance issues were handled extremely quickly, often within a day or two, and communication was always clear and prompt. It made a big difference knowing that if something came up, it would be taken care of without hassle. She was also very organised with paperwork and general communication, which made renting the property a smooth and stress-free experience. I would happily recommend Yezi Li and JLL to anyone looking for a reliable and professional letting agent in London.
5/5
GoogleRating only, no written review.
5/5
GoogleIt has been a pleasant experience with JLL who helped me to find an accommodation that suits my requirement. Ayesha was patient in answering all my queries. Indra then took over and along with Ayesha helping in every step of the …
Agent replied · 24 March 2026
Many thanks for taking the time to leave such positive feedback.
1/5
GoogleAvoid JLL if you want to be treated like a human being. Three days after moving in, still surrounded by boxes, my property manager Taj …
5/5
GoogleVery quick, efficient and trustworthy! The best agency I have ever met. Everything was sorted out at 10 days the most. I fully recommend this agency.
Agent replied · 13 April 2026
What superb feedback to receive, many thanks for taking the time to review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
