5/5
TrustpilotLily has been very helpful and…
Lily has been very helpful and responsible throughout the whole process. Thanks for her service
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
410
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
Trustpilotvery good experience with JLL
Tiffany is managing my property in London. She is proactive in dealing with problems. Always good energy and providing updates and advices. She is a great assets of JLL.
5/5
GoogleAbsolutely nothing to complain! We were supported by Keely, she was very helpful throughout the whole process.
5/5
TrustpilotGreat company and friendly staff
5/5
TrustpilotExcellent service and support
Yezi has been very helpful and professional throughout my tenancy. She was always responsive and easy to communicate with, and handled any questions or issues efficiently. I really appreciate her support and would happily recommend her.
5/5
TrustpilotAbsolutely nothing to complain
Absolutely nothing to complain! We were supported by Keely, she was very supportive throughout the whole process.
5/5
GoogleTianne was very helpful and transparent during the process, which made our experience finding our new home much easier.
5/5
GoogleKyle is super friendly, helpful and professional
5/5
GoogleGeorge Reeves was amazing throughout the course of the viewings, any questions we had and always available to help us move in! Would strongly recommended
5/5
GoogleAbsolutely nothing to complain! We were supported by Keely, she was very helpful throughout the whole process.
4/5
TrustpilotAir b&b
I have the experience of the tenant of my apartment at 1401 Bridgewater House was suspected to engage in air b&b business. My Property Manager Paige Waller helped me to contact the tenant and made sure that the flat had not been used for Air b&b purpose.
5/5
GoogleWe first approached Frosts in October 2025 and it was clear from the start that they were the agent for us. A personal and family friendly approach. Alex was our main agent who took beautiful photos of our home (to the point I questioned moving!), managed our viewings effectively, communicated brilliantly throughout the process and did extensive chasing of solicitors and other parties to get us over the line yesterday. Thanks so much Alex and team. We can see now why Frosts have such a great reputation in Chesham!
Agent replied · 22 May 2026
Hi Libby - Thank you so much for taking the time to write this fantastic 5 star Google review for Alex and our Chesham Sales team. We are delighted to hear that Alex communicated brilliantly throughout the process and did so much to get your sale over the line. We will pass your comments on to him and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFrost have been beyond helpful. They never badger me, which I really appreciate, and have put me at ease throughout the buying and letting process.
Agent replied · 22 May 2026
Hi Priya - Many thanks for leaving this 5 star Google review for our Chesham team, it is very much appreciated and we are delighted to hear that they put you at ease throughout the buying and letting process. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.
Agent replied · 22 July 2026
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
4/5
TrustpilotHas improved
After some historic negative experiences, this company has improved significantly. Paige is very helpful, clear and prompt with her correspondence too. Thank you!
5/5
GoogleCharlie was amazing - kind, attentive, and made the whole process seamless. I love my new apartment. Thank you!
5/5
Google“Had a good experience with Ayesha. They were professional, helpful, and responsive throughout the process. Made everything smooth and easy. Would recommend.”
5/5
TrustpilotGreat service from Karl Zheng at JLL
I have a few properties in UK being rented out and using JLL’s services for managing the tenants. Karl Zheng is my contact point at JLL. His service is excellent and reliable. I like the professionalism and proactive service I have received so far. Many thanks
5/5
GoogleVery pleased with the smooth experience of finding a property with JLL, responsive, friendly, and made the whole process easy. Especially thanks to Jennifer and Indra for being so helpful.
Agent replied · 19 July 2026
Many thanks for leaving a five star review.
5/5
GoogleVery great experience with JLL Residential. Lily Wang is our property manager and she has been very professional, supportive, and quick to respond whenever we have questions. She is always helpful and makes sure everything is handled smoothly. We really appreciate her support and the excellent service she provides.
Agent replied · 19 July 2026
Many thanks for leaving a five star review for Lily.
1/5
GoogleAvoid JLL if you want to be treated like a human being. Three days after moving in, still surrounded by boxes, my property manager Taj contacted me demanding the landlord visit my flat. I said no. He asked again. Then he pushed for a manager key to enter while I wasn’t home, after I had already refused twice. That set the tone for everything that followed. Three months in, I received a Section 21 notice because the landlord wanted to sell, something that should have been disclosed before I signed a long-term tenancy. The disruption of relocating after just three months was enormous. When I asked for one extra month to manage the situation, I was refused. I was told I couldn’t speak to the landlord directly and should “write to them instead.” Meanwhile, Taj immediately booked a checkout appointment before the conversation had even finished. My requests were not taken seriously at any point. I formally asked for a different property manager. I was told it would be “reviewed.” No response ever came, no new contact was provided. I reached out to Helen, who had sent the Section 21, she said she couldn’t help and redirected me back to Taj. Even at checkout, when I needed a reference, it was still Taj and it took a week to make him do so, said he didn’t receive email, which was a completely lie. The loop never closed. The checkout report listed items that were pre-existing, things that were already there before I moved in, and deductions followed. Apparently they assumed I wouldn’t check. At every stage: ignored, bounced around, and treated as an inconvenience rather than a paying tenant. That seems to be the spirit of this company.
5/5
GoogleI want to thank Royton office, particularly Michaela for all her help and assistance during what has been a very drawn out sale process. Thank you All
Agent replied · 19 July 2026
Thank you for your kind words, Karen. We really appreciate your patience during a longer process and are so pleased we could support you along the way.
5/5
Trustpilotkarl zhang
Excellent service; feedback on any issues was very timely.
5/5
TrustpilotTeam at JLL (Canary wharf) office are…
Team JLL (Canary wharf) office is exceptional and always stands out. Their PM and letting managers are always helpful. We rent multiple apartments through JLL and Yezi and Tiffany manages most of them, she always puts both landlords and tenant's prospective in place and comes out with a win win solution for both. Overall, a great team to work with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
