5/5
GoogleJLL staff have been very helpful and supportive. Thanks to Hayley and Bruna for great job. Top class customer service.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
409
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE918 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMichael and Bruna were so quick and helpful from the moment we sent an enquiry until we moved into the flat. I've never had such a good experience with an estate agent and would recommend to anyone!
5/5
GoogleWe had interacted with Nadine from JLL. She was very helpful in spotting us a property in geeenwich. Her service was really excellent and she was able to help and get us accomadated despite the tighter deadline we had. Thanks to her and JLL.
5/5
GoogleMichael Chu was very friendly, approachable and most importantly, prompt and responsive. Service was great and definitely made the move easier! Thank you JLL. :)
5/5
GoogleRating only, no written review.
5/5
GoogleI have had a very positive viewing today with Jemmah, who I found to be extremely kind, patient knowledgeable and friendly! Looking forward to a second view.
5/5
GoogleExcellent experience throughout the letting process, very professional service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleUntrustworthy. Entered apartment without adequate notice and consent; charge resigning fees for doing nothing at all.
5/5
GoogleAlex Sibley was extremely helpful. The purchase went through in time.
5/5
GoogleWe´ve had the pleasure to deal with Hayley and Bruna during the process of renting a property. The service has been superb!
5/5
GoogleOverall excellent service provided by the team, especially Mr Michael Chu. Really appreciated the professionalism, ease and thoroughness of the entire process.
5/5
GoogleGreat service, very communicative, respectful of our needs as buyers.
5/5
GoogleExcellent service and positive experience. Our rental agent Hayley was very helpful
5/5
GoogleNadine was great at managing the customer experience while I was searching for a flat. Highly recommend!
5/5
GoogleGreat collaboration and fast feedbacks, Sarah and Bruna @ JLL Greenwich helped us a lot during the process of our moving!
5/5
GoogleI've just moved to the country and I am very thankful with JLL but especially Nadine who helped me to find a nice place to stay within my budget. Thanks JLL and Nadine.
4/5
GoogleThe team were really efficient in finalising the legal side of the letting. Thanks!
5/5
GoogleI cant rate the team at JLL highly enough, Graham and Jemmah sold our house v quickly and kept the whole sale process together to the very end, thanks to a great team at JLL we have moved into our dream home
5/5
GoogleWe were looking for our dream home and we found it at JLL. Thanks to Hayley our moving was smooth and pleasant. We highly recommend lovely Hayley and JLL!
5/5
GoogleFantastic service from Michael, Bruna and the team at the office. They helped make the move back to Greenwich seamless which was no easy task as we were coming from overseas.
5/5
GoogleWe had a very positive experience arranging our rental with JLL. The team were efficient and very helpful throughout the process. Would recommend to anyone!
5/5
GoogleWe had quite a complicated and convoluted end to our tenancy due to external circumstances but Helena Borgese handled the whole thing brilliantly - she was very helpful and quick to respond to any queries/difficulties we had, making the whole process a lot more bearable. Thanks Helena and JLL!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 918 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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Send JLL a message.
