Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
409
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service in assisting us in renting our property. Very efficient with excellent communication. Dealt with all matters swiftly which included checking references of 4 tenants and right to rent checks. Also assisted us in organising the window dressings and various legal checks. Perfect service.
5/5
The Trusted AgentJLL Canary Wharf. What a great professional team !
I met a great team of power girls who know their business. They gave excellent professional advice, I experienced motivation & care. Many thanks to Sophie and Joanna !
5/5
GoogleAmazing Team !
5/5
GoogleMy experience with JLL has been superb! From start to finish I have received continuous support in finding the most perfect property in London. Moving from a small town in Blackpool to the big city was a huge lifestyle change for me! However, JLL has guided me through this process 100% with kindness and positivity. When I met with Amie, one of the agents from JLL, she was a true delight to deal with! And she has made this moving house process so easy. Thank you to the whole team at JLL, you're a pleasure to deal with and I will be recommending you to lots of colleagues and friends of mine. I am very happy.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHigh-end offices in central London
5/5
GooglePeople are so nice and helpful here!
5/5
GoogleModern office with a fantastic concierge service on the first floor (great coffee).
1/5
GoogleThis agency beggars belief. They are unprofessional, lie constantly and I am just about to launch legal proceedings against the agency and the landlord. Watch the national press in the coming months as I promise that I will expose their …
Thank you for your review. We are deeply sorry to hear this. It is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these … More
1/5
GoogleA truly terrible letting agency, extremely poor communication with both landlords and tenants, especially if you're a student! They lie, convolute things, and they are lazy. …
Good Morning, we are sorry to see this. Please be assured that all feedback is taken very seriously and we would like to thank you for bringing this to our attention. If you could please provide us with more information at … More
1/5
GoogleIf I could rate 0 stars, I would. My housemates and I rented a property for 2 years through Mann and all aspects of service were abysmal. Let me give some examples. No heating for 3 months Broken washing machine Broken microwave Broken dishwasher Hole in backdoor Front door inaccessible Rotten hole in utility room Most furniture broken All of these problems were fixable. Staff from Mann took over a month to fix each issue, especially the heating (3 months). Staff make promises they cannot keep and make it extremely difficult to get things done unless there is monetary incentive on their behalf. Would never use this letting agent again. Save yourselves the hassle.
Good Morning, We are deeply sorry to hear this. It is imperative that all our customers receive a 5* service and we are deeply sorry for this shortfall in performance. Please be assured that all feedback is taken very seriously and we would like to thank you for bringing this to our attention. Kind regards. Regan
5/5
GoogleWe had consistent communication with many members of the Greenwich office in the process of buying a home. The folk in this office are very professional, dedicated; responsive; and clearly work as team. There was always someone available and up to speed on matters needing attention in the information gathering process involved when buying a property. Thank you for helping us succeed in buying our new home. We appreciate all you did to assist.
5/5
GoogleQuick, reliable and friendly service. We were originally expecting to view another property, but unfortunately this was already taken. Nadine had sourced another property for us to view and was able to schedule a viewing extremely promptly. Nadine was extremely helpful and knowledgeable during the viewing. She explained the terms, conditions and processes very well. The process was easy, hassle-free and very good value for money compared with other letting agents. Thank you for the great service, Barry & Scott
5/5
The Trusted AgentHussnain, best agent!
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day and always dealt with any given issue in the quickest and most professional manner possible. I would recommend him every single time with no hesitation! Thank you for your continuous support and help! You are great!
5/5
GoogleExcellent service from the staff at JLL in Chelsea.Thanks go to Andrew and Lydia!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
