Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJLL service is amazing! Their emergency out of hours line is very helpful. The office staff is very friendly and very intuitive. My agent was Mr. Kiko Panadero and I could not have asked for a better agent to be honest. He honestly showed …
5/5
GoogleEverybody at JLL has been a pleasure to work with in my move to Stratford. I could not have asked for a more professional and friendly group of people, especially given the complications of a relocation from Spain. And now I'm virtually …
5/5
GoogleExtremly professional property mgmt - as smooth at end of tenancy as at start. "Pui Hung" was extremly professional, proactive and easy to reach out during our 2 years of tenancy. The process and support was consistently same from start …
5/5
GoogleWe dealt with Liam Bartlett from JLL who was by far the best estate agent we have come across. He was always available to speak by phone or email and his knowledge of the properties he was showing was superb. In fact, we preferred him to …
1/5
GoogleVery disappointed by the service provided by Amy in the Stratford office. I initially called the office to arrange viewings and she sent me an email with some available properties. I responded almost immediately to arrange viewings but she …
Hi Anna Maria, My name is Charlotte and I look after our Stratford JLL Branch. I’m very sorry to read your comments and would really like it if you could get in touch with me … More
5/5
GoogleDuring my recent hunt for an apartment I dealt with many agencies and estate agents. Except 1 or 2 exceptions JLL was much, much better than others. …
5/5
GoogleMichael did an absolutely excellent job in assisting me to find the right property in Stratford. He is knowledgeable about the features of properties and the potential of the area. Also he always considers both positive and negative impacts …
5/5
GoogleRecently rented out my property with JLL, having previously purchased the same property two years prior and found them to have exceptional service at that time. …
1/5
GoogleI called over 4 times to arrange some viewings in a very professional and friendly manner and they asked me for my details at all times but nobody ever got back to me as the lettings agent was supposed to be out of the office for viewings. …
Hi Marios My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry … More
5/5
GoogleLooking for a flat to buy my point of contact at JLL was Liam Barlett. I went with him on a number of visits around Stratford and elsewhere in London. …
1/5
GoogleIncompetent and lazy. Colleagues don’t cover each other. Account managers take annual leave and go MIA. A simple tenancy renewal has taken them multiple weeks to complete. …
Hi Valmik, I’m very sorry to hear you didn’t receive contact from our Renewals team. We’ve received a significant number of enquiries recently leading to an unfortunate delay in some correspondence. Our tenants are a priority and we always … More
1/5
GoogleWorst Agency in London to rent from!! I have recently moved out of a property where i lived for 1 year in east London. …
Dear Sophie, We are disappointed to receive a 1 star review from you based on the deposit … More
5/5
GoogleWith my husband we highly recommend JLL services based on our recent experience with them in London. Our contact Sebastian Born arranged for us a viewing that ended up positively. He provided us with a high level of support throughout the …
5/5
GoogleThe team has been very efficient to help me find the best place. They made the process very easy and stress free and went the extra mile when I was unsure about the exact location. Thank you.
5/5
GoogleGreat work done by JLL in helping me and my wife find our new place to live in London. Special thanks to Joanna for being always there to answer our questions.
5/5
GoogleI moved to my beautiful apartment in Docklands in February and found the service from JLL, excellent. A big mention to Joanna Ludlow, she was super efficient, attentive and professional throughout the process. A big thank you to Joanna and all the Team at JLL !
5/5
GoogleFANTASTIC JOB BY JLL team! Much appreciated. They have been taken good care of my property and my lovely & nice tenant. Look forward to working with them in the future. Best of luck of everything, Lauren!
5/5
GoogleReliable, prompt communication, plus reasonable fees. The agent gave friendly advices and felt like she was on my side. I would definitely use this estate agent again.
5/5
GoogleRating only, no written review.
5/5
GoogleJoanna and the JLL team has been fantastic and efficient.
5/5
GoogleProfessional service from Joanna and the team member for three years already! Well done!!! 值得推荐！！
5/5
GoogleIt was a brilliant renting experience with JLL - Ayesha. The agent was professional and always answered questions patiently. The turnaround time of correspondence was really quick. Throughout this renting process, we felt really reassured that we worked with such a nice letting agent. I definitely recommend JLL to my friends. :)
5/5
GoogleNice service. Very kind and patient.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
