1/5
TrustpilotTerrible treatment
Terrible treatment. Violated part of the contract about the cleaning. The apartment is very dirty, on the balcony pigeon poo. I do not recommend working with them
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)82 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
Google100% recommendable
5/5
GoogleWould absolutely recommend renting with JLL! We recently moved to a fabulous flat and everyone we interacted with in the agency was super helpful and friendly. Viewing with Michael was a breath of fresh air - he truly listened to what we had to say and made placing an offer and securing the flat as easy for us as possible. Both him and Bruna were quick to respond to any query while going through the motions of the application process and accommodated to every request. In short: lovely people, a straight-forward process and a trustworthy agency.
5/5
GoogleI rented an apartment from overseas with the kind assistant provided by Hayley. She is very helpful and professional, where she answered a lot of questions from me and helped with my move in. Thank you;)
5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! He helped follow up a lot of queries for our Solicitors (even on his day off!) and kept us regularly updated. His professionalism and friendly manner, really made the whole process smooth and stress free. I have no hesitations in recommending him and his office. Cheryl the office manager was very quick in replying to emails from us so all in all, great team Greenwich JLL.
5/5
GoogleSelling a property is never easy but especially not during one of the worst markets in recent years. JLL were great from the start - they valued our property in line with the other agents we were looking at and offered us flexible rates and …
5/5
GoogleWould absolutely recommend renting with JLL! We recently moved to a fabulous flat and everyone we interacted with in the agency was super helpful and friendly. Viewing with Michael was a breath of fresh air - he truly listened to what we …
5/5
GoogleIsobel and the team at JLL were absolutely fantastic in helping us find our new home. Having dealt with some horrific reals estate agents in London over the years, Isobel and her colleagues went out of their way to ensure the smoothest …
5/5
GoogleWe rented a property on Trafalgar Road through JLL in Greenwich - fantastic experience from start to finish. A real change to all other letting agents we have had in London. Isobel showed us multiple flats and it felt like she truly knew …
5/5
GoogleThe whole team at JLL have been amazing in our purchase. In what turned out to be a very complicated sale that nearly fell through multiple times, the whole team went above and beyond normal expectations to help us. Charlotte in …
5/5
GoogleAs a landlord with multiple properties in the Greenwich area I have used JLL's Greenwich office to find and reference tenants for me over the last 10 years. …
1/5
GoogleDo not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had …
Agent replied
Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email … More
5/5
GoogleHi Graham/Charlotte/Cheryl, I just wanted to thank you all for your help in selling my flat. …
5/5
GoogleI have received excellent service from the team at JLL Greenwich, in particular Charlotte, the Senior Sales consultant who has been excellent. From the initial listing, conducting the viewings all the way to signing, I couldn't have asked …
5/5
Google6 months later and its completed! I spotted my ideal first home to buy online and clicked immediately to have a viewing. I was swiftly contact via phone by Senior Sales Consultant, Charlotte to …
5/5
GoogleWe would absolutely recommend JLL Greenwich. Our house sale was managed by Charlotte, the senior sales consultant. Charlotte couldn’t have done more to ensure our slightly complex sale all progressed smoothly. We found her very professional …
5/5
GoogleGreat lettings team here - I have now worked with Isobel twice in 2yrs while looking for flats to let and she was incredible; friendly, knowledgeable, quick to communicate and made the whole thing go so smoothly! Special mention to Bruna …
5/5
GoogleCharlotte at JLL Greenwich office was efficient, responsive and professional. I do not enjoy dealing with estate agents and she was a refreshing and easy person to work with. She helped push through our purchase and was very good about …
5/5
GoogleCharlotte and Graham were both fantastic throughout what proved to be a very difficult exchange period for us. We were under a lot of pressure from our developer but Charlotte and Graham really went above and beyond to ensure we got to the …
5/5
GoogleA big thank you to the JLL team, especially Charlotte, who helped in the sale of our apartment. From the initial valuation that was spot on right throughout the process they have been excellent. …
5/5
GoogleHighly Recommend - In a difficult market JLL were great from beginning to end. They valued in line with other local agents and their terms were also akin. Charlotte was fundamental in this process she owned the sale was professional, …
5/5
GoogleLucy was fantastic in helping us find our rented property. She was very attentive to our needs and showed us properties that matched what we were looking for. She responded to all messages very promptly and effectively. Bruna was very …
1/5
GoogleI enquired about a property and arranged a video call viewing as I am not in the country. No one called my phone, so I followed up and called the company back to confirm the appointment. The young man on the phone said he would speak to his …
Agent replied · 30 July 2023
Dear Ezra, I’m very sorry to hear that your video call wasn’t followed up. We’ve received a significant number of enquiries recently, leading to an unfortunate delay in some correspondence. We try to ensure every enquiry is dealt with in a … More
5/5
GoogleLiam and Jack did a superb job selling my property in Stratford. Jack took the time to explain everything in detail when he valued my property - walking me through his thought process when arriving at a valuation. …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
