Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on three platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRecently sold our house using DDM Barton as the estate agent. From start to finish nothing was to much trouble. Highly recommend, Louise Kelly and Chris are a credit to the company. Would definately use them again
Thank you for the kind review.
5/5
GoogleKelly, Louise and Amanda were fab, from both viewings to keeping us upto date with the progress. The team even stayed past their finish time so that we could collect the keys so the wife didnt need to book a hotel for work. Everyone was very friendly, approachable and knowledgeable. Thanks guys for helping with purchasing our amazing home.
Thank you for taking the time to write a review Olivia, we really appreciate it.
5/5
GoogleSold a property with no onward purchase via DDM. Dealt with Kelly who at all times was friendly, fair and most importantly very keen to achieve the best possible price for the property. I honestly cannot fault DDM's service from start to finish and should I ever find myself in that part of the country again, would never hesitate to revisit their services.
Thank you for the kind review and business Rob.
1/5
GoogleI've lost count the number of times I have asked to view a property and not received a response from them. You chase and chase again and then get a response. Can I book in to view it, you ask. No reply. Chase again. No reply. Then a reply. So when can I book in to view it please? No response...And it continues. It's a serious waste of time for everyone involved. If the property is not available, say so. If it is, it doesn't seem like they want to rent them out as we've been trying for a couple of weeks to view several places and haven't even managed to book a time in yet. Would try to avoid as much as possible if I could as I have no confidence that the process would go smoothly even if they did respond to my messages. Weird thing is, the person I was speaking to seemed very nice, friendly and helpful. Such a shame for the landlord who owns the property and us a potential tenants.
Dear Reg , My name is Charlotte and I look after our Stratford JLL Branch. I am very sorry to hear you did not receive contact from our office, we are currently experiencing a very high level of calls and enquiries due to the time of year and we adhere to ensure we respond to applicants in a timely manner. All of our applicants are a priority, I would really like it if you could get in with me to discuss further. You can reach me on 0208 104 1110 or charlotte.russell@eu.jll.com.
5/5
GoogleMe and my Boyfriend recently moved into our new flat in North Greenwich. JLL has been amazing from the beginning when we were looking for a place to securing an amazing flat. Both Bruna and Dovile has been great at helping us with everything we need. They have especially been great helping us navigate the moving process through the last few months with Covid-19 and social distancing. Highly recommend to use JLL if you are looking for a new place!
5/5
GoogleA huge thank you to Adam and the team at JLL Greenwich for selling our house during what was a very challenging Pandemic lockdown. From liaising with the buyer and solicitors to finalising the sale, he showed true commitment and professionalism. We live in Australia but the distance and different time zone made little difference as his communication was excellent. A fantastic effort all round.
5/5
GoogleAdam helped us in identifying and purchasing our new flat. He was always available during the process and provided some guidance on how best to tackle the process. Great service.
1/5
GoogleI would highly suggest you DONT use JLL from both a tenant and landlord perspective. I am a tenant moving out, I never got sent an inventory at the start therefore the landlord has no protection over the property and i am entitled to my deposit back in full no matter what. I have been ignored, hung up on ect... the list goes on. DO NOT USE
4.9/5
The Trusted AgentExcellent, Professional & Personalized Service
Keelie Field & Joanna Phillips were extremely helpful and professional. They made things very simple. JLL and the entire team are well recommended
5/5
The Trusted AgentBoth Keelie and Joanna have been incredibly helpful and made the move seamless
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to make the move easier. Joanna was great at getting us ready for the move and coordinating every required, even booking us a parking spot. Great service from both, will make sure I use JLL again because of them
5/5
GoogleGreat service from Kimberly and Kay when letting a property. Was kept up to date during all viewings, really quick responses to emails. All requests met professionally and dealt with really effectively.
Thanks for your review Dean
5/5
GoogleSharron Kaur went out of her way to help our application when it hit some obstacles. She's professional, efficient and kept us updated the whole way through. Really impressed with the service we received. Thank you Sharron x
5/5
GoogleGeorgina has been very responsive to dealing with any queries or issues. She went above and beyond to liaise with the landlord when we wanted to have permission to have a dog we loved in our home. Thank you.
5/5
GoogleGreat, timely and respectful service, particularly in the COVID-19 pandemic. Would recommend!
5/5
GoogleThe agent was fantastic, very fast, and everything was done without me having to worry about a thing. A truly great agent, and the paperwork was done so quickly. A really good choice for JLL.
5/5
GoogleI had a great experience with Charlotte and her team. I am certainly not an experienced Landlord and I needed an agency that would help me to market the property and guide me during this process while also being abroad due to work commitments. I decided to go with JLL Stratford because while discussing the property and marketability i really appreciated the conversation that i had with Charlotte where she was very helpful and took plenty of time to explain the (difficult) market conditions without over-promising or trying to convince me to go with them. I also really appreciated that she kept touching base and giving me regular updates while waiting to find the tenants. Also very pleased with their legal department. Liga has being very helpful and super responsive and helped me with all the paperwork and different certificates that are required before starting the tenancy. In terms of fees, I found them very reasonable and certainly justifiable for the value / service I received. Overall I would strongly recommend JLL Stratford especially if like me you are looking for an agent that can give you some guidance and support during the letting process.
5/5
GoogleMe and my Boyfriend recently moved into our new flat in North Greenwich. JLL has been amazing from the beginning when we were looking for a place to securing an amazing flat. Both Bruna and Dovile has been great at helping us with everything we need. They have especially been great helping us navigate the moving process through the last few months with Covid-19 and social distancing. Highly recommend to use JLL if you are looking for a new place!
5/5
GoogleBeatrice & Lily from the Finsbury Park JLL office were fantastic. They were extremely responsive and prompt throughout the entire process. Our entire experience beginning to end was seamless.
5/5
GoogleA huge thank you to Adam and the team at JLL Greenwich for selling our house during what was a very challenging Pandemic lockdown. From liaising with the buyer and solicitors to finalising the sale, he showed true commitment and professionalism. We live in Australia but the distance and different time zone made little difference as his communication was excellent. A fantastic effort all round.
5/5
GoogleHave been working with Rosie from Williams JLL for a few years trying to sell our apartment. She has been extremely professional and responsive throughout the whole process, and often went above and beyond to assist us in the Sales. Selling during covid has been extremely difficult, so I am glad that Rosie was there to push things along to make things happen. What was particularly impressive was the fact the Rosie was there to oversee things and help us out, even during her maternity leave. I would highly recommend working with Rosie as she is fair, reasonable and extremely helpful. Thanks Rosie!
5/5
GoogleRosie worked tirelessly with us for over a year and a half until we found the right property and was efficient and professional throughout, making sure we had everything we needed and helped move the purchase along quickly. Would highly recommend!
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
1/5
TrustpilotIf I could give them no stars I would!
If I could give them no stars I would!They ignore calls and emails, don't contact us back. We have ongoing issues for months which they have done nothing about. Avoid them at all costs!!!!
5/5
GoogleGreat service from JLL. Michael was very helpful and responsive to my messages, and helped ensure a smooth sale and purchase
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
