Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on three platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCharlotte was fantastic throughout the sale of our house. Really good communication, friendly and always on hand to answer any questions. It was a largely stress-free process and a lot of that was down to Charlotte keeping us and our buyers informed at all times.
5/5
GoogleCharlotte and Graham were both fantastic throughout what proved to be a very difficult exchange period for us. We were under a lot of pressure from our developer but Charlotte and Graham really went above and beyond to ensure we got to the …
5/5
GoogleRecently bought a house with Charlotte as our agent and from start to finish, it went really well! …
1/5
GoogleClaimed damage done to the flat when there was not and refused to return my deposit.
Dear Mr Farrag, We are disappointed to receive a 1 star review from you based on the deposit … More
5/5
GoogleJust wanted to say that Charlotte and her colleagues at JLL have been fantastic and so helpful with providing updates on the property chain. This has helped us to progress a sale through to exchange and completion on time. We are a new …
5/5
GoogleI can't thank them enough for all the work they did in helping us relocate from Germany to London smoothly. Michael and Bruna were excellent, making sure that we got everything done. I highly recommend JLL to anyone renting in London.
5/5
GoogleI consider JLL Greenwich, as well as the Head Office, the benchmark of excellence for any quality-driven Estate Agent. Impeccable, efficient and effective service. I can confirm all the above after 5 years of Property Management Service by JLL ...Topped up with Sales intermediation service.
5/5
GoogleJust a quick note to say how fantastic JLL have been during our buying and selling process in Greenwich. I touched base with Charlotte roughly a year ago but couldn't move forward for various reasons. She stayed in touch every 2/3 months …
5/5
GoogleWe used JLL to sell our flat and couldn't be happier with the service received. Special mention to Adam who was our agent who made sure everything was pushed through quickly and kept us fully updated throughout the whole process.
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5/5
GoogleThank you Adam and all at JLL for your fantastic and diligent work. Adam in particular went above and beyond. He is an absolute credit and asset to JLL. Thank you again mate for all your hard work.
5/5
GoogleI don't normally do reviews here, but our agent was very helpful, very responsive, very proactive. Really removed the barriers and pain to moving. Also was very helpful accommodating our specific needs, as we were just moving into the UK …
1/5
GoogleUsed this estate agent and have had nothing but problems from them. Waited until after I’d signed a contract and then threatened to pull out unless I signed an extra clause with only a week until move in date. A flat flooded above the flat …
5/5
GoogleVery happy with the service that I have received - from the initial letting (very rapid) through to the completion of the tenancy. Would not hesitate to recommend to others.
5/5
GoogleThank you so much! This was the perfect renting experience. I was supported by Dovile Tamulyte and Helena Borgese who were always there for me - friendly, professional and most importantly trustworthy. The flat that I wanted was already …
5/5
GoogleWe have used JLL in Greenwich twice now - once to buy our first house and then four happy years later selling it as we move to our next home. Graham was great throughout and made sure that everything was taken care of - including lining up …
5/5
GoogleGreat service from JLL teams, special thanks to Michael and Bruna doing a great job and helped me move in short notice.
5/5
GoogleDovile was a great help to us while arranging a new rental property and moving during a pandemic. Everything was very smooth and some great arrangements were made around social distancing measures etc. We are very happy in our new flat. Thank you Dovile!
5/5
GoogleMany thanks to Dovile for coordinating the viewing of the flat and for the help & clarity offered during the property renting process along with Bruna from JLL's team. Great service
5/5
GoogleThank you Dovile for helping me view the property during a pandemic
5/5
GoogleGreat service by the JLL Greenwich team. Very diligent and efficient. Highly recommended.
1/5
GoogleRating only, no written review.
Dear Chris, I’m very sorry and disappointed to hear of your recent negative experience. At JLL we take such feedback seriously and it’s important that we take this opportunity to review your matter and discuss this further with you. If you … More
5/5
GoogleExcellent , professional, experience throughout the process.
5/5
GoogleQuick, efficient and excellent communicators.
5/5
GoogleAfter having two properties fall through with another company due to the Covid-19 pandemic, we were left with very little time to organise a new flat to move in to. Michael and Bruna very quickly provided us with several great options with …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
