Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,396 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on three platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIsobel and Bruna were so helpful to us when we were looking at and then moving into a rental flat, especially considering this was during a pandemic. Everything was handled really swiftly and efficiently and appropriate measures were made for social distancing. We are really enjoying our new flat and for first time renters the experience was made really easy for us. Thank you Isobel and Bruna!
5/5
GoogleWanted to thank you for another very smooth and well organised letting and get-in. Looking forward to using you again in the (not too soon!) future.
Thank you very much for the review. You're an excellent landlord.
5/5
GoogleI would definitely recommend Houseman to friends and family. The whole experience using them was effortless and a pleasure. Craig McIntosh
Thank you very much for the review. It's always a pleasure working with you.
5/5
GoogleGreat company to deal with, always kept up to date with any issues which were dealt with very efficiently. We are sad to say goodbye to them.
Thank you we will also be sad to see you leave but we wish you happiness in your new home.
4/5
GoogleEmma and Raphael have always been super helpful and things are dealt with in a timely and professional manner. Thanks!
Thank you for the review Aaron. I wish you success with your next purchase.
5/5
GoogleRun by really lovely people who genuinely care about your needs. They always get any problems with property sorted immediately. Feel really happy and comfortable in my current rental property partly due to the team at Houseman
Thank you very much for the review. You are a pleasure to deal with.
5/5
GoogleEmma and Raphael have been absolutely INCREDIBLE! They helped us move into our new flat quickly and efficiently, and were with us every step of the way. Highly recommended!
Thank you very much for your superb review you have been a pleasure to deal with.
5/5
GoogleI've been using houseman properties for the last 5years to rent my flat. They have always found tenants within a week of the last tenants leaving. Whenever there have been issues they have dealt with them quickly n effectively. Thanks for the great service I'll be using houseman properties for many years to come.
Thank you very much for the review. You are an excellent landlord and a pleasure to work with
5/5
GoogleVery professional and great response rate to our queries. Highly recommend their services!
5/5
GoogleWe have used JLL in Greenwich twice now - once to buy our first house and then four happy years later selling it as we move to our next home. Graham was great throughout and made sure that everything was taken care of - including lining up Eduard Diac to manage the day-to-day sale for us. Ed was nothing short of brilliant. He really cares about looking after his clients and giving them a huge amount of support, guidance and professional advice. He really took the stress out of the situation and his enthusiasm and professionalism made him a pleasure to deal with. We wouldn’t hesitate to recommend Ed and the team and are hugely grateful for everything they’ve done for us. Thanks again Ed, Graham, and the rest of the team - you’ve made a potentially very stressful process feel straightforward and under control throughout.
5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! He helped follow up a lot of queries for our Solicitors (even on his day off!) and kept us regularly updated. His professionalism and friendly manner, really made the whole process smooth and stress free. I have no hesitations in recommending him and his office. Cheryl the office manager was very quick in replying to emails from us so all in all, great team Greenwich JLL.
5/5
GoogleIsobel and Bruna were so helpful to us when we were looking at and then moving into a rental flat, especially considering this was during a pandemic. Everything was handled really swiftly and efficiently and appropriate measures were made for social distancing. We are really enjoying our new flat and for first time renters the experience was made really easy for us. Thank you Isobel and Bruna!
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional, always returned calls promptly and all staff were aware of the progress of our sale throughout.
5/5
GoogleFab staff, great communication skills, always return calls/ emails. Will be coming back time again and recommending to all
5/5
GoogleJoe Lambert did exactly what was needed, and said he would, in finding a buyer and then was very pro-active in getting the sale progressed. A job well done.
5/5
GoogleJoe and the team were a delight to deal with from the initial sign up of the property to the day of completion. Communication throughout the process was first class and cannot recommend highly enough.
5/5
GoogleUnbelievable estate agents, could not recommend highly enough! Sold my property for me and we exchanged contracts 18days from accepting the offer and the buyer had a mortgage. Joe Hayes is a hero
5/5
GoogleThe most amazing estate agents , lovely team and so welcoming , they couldn’t do enough for us and sold our house in three days!!! Would highly recommend if you want a family run business that makes you feel welcome and are always happy to help with anything !! Special thanks to Joe for selling our house so fast and making the whole process stress free!
5/5
GoogleWe rented a property on Trafalgar Road through JLL in Greenwich - fantastic experience from start to finish. A real change to all other letting agents we have had in London. Isobel showed us multiple flats and it felt like she truly knew …
5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! …
1/5
GoogleLeft my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me
Hi I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. … More
5/5
GoogleCharlotte has been super helpful and secured a good deal for us. Thank you!
5/5
GoogleLucy was fantastic in helping us find our rented property. She was very attentive to our needs and showed us properties that matched what we were looking for. She responded to all messages very promptly and effectively. Bruna was very …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
