How many reviews does JLL have?

JLL has 5,396 reviews across its 14 offices, rated 4.6 out of 5 overall: 4,867 on Google, 18 on Facebook, 412 on Trustpilot, 99 on The Trusted Agent. Company-wide Facebook reviews for JLL are counted once, not once per office.

Trusted Agent profile · Greater London, London and West Yorkshire

Verified

JLL estate agents in London, Blackheath, Chelsea and 4 more

Q: Where are the JLL offices?

The 14 JLL offices, by town. Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA. Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA. Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE. Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU. City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF. Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL. Greenwich: 22 College Approach, London, SE10 9HY. JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP. Kensington: 387 Kensington High Street, London, W14 8QA. Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP. Manchester: 1 Oxford St, Manchester, M1 4PB. Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH. Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG. Stratford: Unex Tower, 5 Station Street, London, E15 1DA.

4.6

★★★★★ Excellent

5,396 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on three platforms, rated 4.6 out of 5 overall.

4.7 / 5

4,867

Reviews on Google

All 14 offices

4.8 / 5

Reviews on Facebook

Business-wide

412

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and provided too-notch advice when another agent found potential tenants who proved to be unscrupulous. With so many other agents endlessly focused on the hard sell or highly inexperienced, it was really refreshing to work with JLL’s experienced, sensible team who seemed focused on taking care of clients. Thank you Kate and team - I would definitely work with you again.

Family · 18 September 2020 · JLL/ WA Ellis Knightsbridge

5/5

Google

I have not moved into my property yet, however the efficiency and professionalism of Alasdair Gordon (Chelsea) was outstanding, especially during this COVID period. A true gentlemen who knows how to deliver the best customer service experience. Always assured by how he handled the viewings and explaining the entire process at each stage. Great Stewardship for JLL.

Saj · 18 September 2020 · JLL/ WA Ellis Knightsbridge

1/5

Google

Do NOT use as a management agent. We have been with JLL for 2 painful years now and signed up for a fully managed "service" as we currently live abroad. We have had 2 property managers, both of which take months (not hours, days, weeks but MONTHS) to reply. We end up organising most things ourselves. Unsurprisingly, they are always very quick in reaching out for any payments, renewals etc. but it is impossible to actually reach anyone. JLL's property management has been a nightmare from start to finish.

Vesko · 18 September 2020 · JLL Nine Elms

5/5

Google

George Reeves was extremely helpful through the whole process. He met with me the next day after request and had a detailed knowledge about the apartment, afterwards he was really efficient negotiating terms with landlord and helping with paperwork. Highly recommend JLL and George specifically.

Daria · 17 September 2020 · JLL Kensington

5/5

Google

I had a very peculiar situation when it came to moving into the Lightbox. It was right at the beginning of lockdown with a lot of fear and uncertainty at the time so I was eager to move in very quickly. …

Jonny · 16 September 2020 · JLL Manchester

5/5

Google

Having received service from 5 different lettings agencies in Manchester, I can safely say this one is the best by far! I started to think all Manchester Estate Agents are slow and incompetent, when JLL stood out in the best possible light. …

Alexander · 16 September 2020 · JLL Manchester

1/5

Google

Extremely poor experience, incompetent customer service. I have rented with them for a month now and I am unable to shower since the day I moved in since my shower is missing a piece. I have contacted them nearly every day for a month and …

Bernardo · 16 September 2020 · JLL Manchester

5/5

Google

Have been working with Rosie from Williams JLL for a few years trying to sell our apartment. …

David · 16 September 2020 · JLL Finsbury Park

5/5

Google

We just rented a new property with JLL Finsbury Park. Beatrice and Lily made an otherwise stressful period (specially during Covid season) seem easy and stress free. …

Justina · 16 September 2020 · JLL Finsbury Park

5/5

Google

I have dealt with this office for the past 5 years for both renting and buying properties within Woodberry Down development. All staff are very professional and quite responsive to queries. They are always available for help and to give …

Hussam · 16 September 2020 · JLL Finsbury Park

5/5

Google

We had a wonderful experience dealing with Alasdair and Maddy in the lettings team. They were extremely helpful with our long list of questions. We were able to view a property and close within 3 days, the property was immediately taken off the market and we moved in within a week. Alasdair was by far the most trustworthy of estate agents I have dealt with in the past. Very easy to talk to, very efficient and extremely helpful throughout the process. I would thoroughly recommend getting in touch with the Cale St office if you're searching for a property in the Chelsea and surrounding areas.

J · 16 September 2020 · JLL Chelsea

1/5

Google

Thanks to JLL for letting me rent an apartment with full of problems and no one wants to solve the problems for me. I have to wait for a long time to receive the response from the staff and all they have done is keep letting me wait. Update: It has been more than half a year, no one fixes the problems, the agency kept letting me wait, landlord never reply. I am living in a room with a lot of broken items.

Olivia · 16 September 2020 · JLL/ WA Ellis Knightsbridge

5/5

Google

My friends and I were looming for a 3 bedroom flat. We have been helped by Cansev who really went above and beyond to make sure that we will be able to move in on time. I had an amazing experience with JLL and definitely recommend !

Al · 13 September 2020 · JLL Stratford

5/5

Google

I had a wonderful experience with Alasdair Gordon. He is an outstanding professional. He originally showed me a different listing that I found online, but once he met me and understood what I was looking for he recommended two flats which ended up being my favorites that I saw, including the one I am currently living in. I would not have found this flat if it were not for Alasdair. During my viewings I was extremely impressed by his honestly and professionalism handling viewings during COVID. After I decided on my apartment, he was always quick to respond to my emails and calls and made the entire journey from submitting an offer, signing the paperwork and moving in easy and seamless. I could not recommend him enough to anyone looking to move to the Chelsea area.

Julia · 9 September 2020 · JLL Chelsea

1/5

Google

Unprofessional, unprepared snobby time wasters. Had a meeting today at one of their marketing suites, ready to see what they had to offer, put down an offer and deposit to reserve one of their new builds. The member of staff (Manmeet) I had been in contact with via email and had detailed exactly what I was after was totally unprepared. After introducing myself and letting her know I had an appointment with her today, she rudely and rather pretentiously asked me what I was there for. Again I told her that I had an appointment with her, that I was there to see what properties were available. She dismissed my response by simply stating rather rudely that it was a launch day with over 35 people that she had seen so simply couldn't be expected to remember everyone that comes through the door. Again I told her we had an appointment and that I would expect if I'm buying a property that the person I meet to show me around be prepared especially as she was cc'd on the email correspondence from her colleague. Such lack of preparation and professionalism was shocking considering Manmeet is supposed to be a senior site consultant. As a result of her lack of professionalism and her rude behaviour, JLL lost a sale. It was an utter waste of time. JLL - I would strongly advise you train your staff better to be prepared in future when meeting clients and not to rudely ask them at the door 'What are you here for?'.

Di · 6 September 2020 · JLL Mayfair & Marylebone

5/5

Google

Rating only, no written review.

Stuart · 5 September 2020 · JLL Kensington