Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,397 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,397 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJust a quick note to say how fantastic JLL have been during our buying and selling process in Greenwich. I touched base with Charlotte roughly a year ago but couldn't move forward for various reasons. She stayed in touch every 2/3 months …
5/5
GoogleJust wanted to say that Charlotte and her colleagues at JLL have been fantastic and so helpful with providing updates on the property chain. This has helped us to progress a sale through to exchange and completion on time. We are a new …
5/5
GoogleWe have used JLL in Greenwich twice now - once to buy our first house and then four happy years later selling it as we move to our next home. Graham was great throughout and made sure that everything was taken care of - including lining up …
5/5
GoogleIsobel and Bruna were so helpful to us when we were looking at and then moving into a rental flat, especially considering this was during a pandemic. Everything was handled really swiftly and efficiently and appropriate measures were made …
5/5
GoogleGraham and Eduard were fantastic to deal with. Graham's knowledge and experience of the local market are second to none; and Eduard is a rising star - he kept our sale on track and showed enthusiasm and professionalism throughout. We could …
1/5
GoogleUsed this estate agent and have had nothing but problems from them. Waited until after I’d signed a contract and then threatened to pull out unless I signed an extra clause with only a week until move in date. A flat flooded above the flat …
5/5
GoogleThank you so much! This was the perfect renting experience. I was supported by Dovile Tamulyte and Helena Borgese who were always there for me - friendly, professional and most importantly trustworthy. The flat that I wanted was already …
5/5
GoogleAfter having two properties fall through with another company due to the Covid-19 pandemic, we were left with very little time to organise a new flat to move in to. Michael and Bruna very quickly provided us with several great options with …
5/5
GoogleI don't normally do reviews here, but our agent was very helpful, very responsive, very proactive. Really removed the barriers and pain to moving. Also was very helpful accommodating our specific needs, as we were just moving into the UK …
5/5
GoogleBuying a property in the middle of a pandemic was never going to be easy but Adam certainly helped smooth the way. He was easy to contact (especially considering the lockdown), proactive and friendly. He came up with solutions to a number …
5/5
GoogleFor Eduard Diac. I don't normally do reviews like this but I had to for Eduard. He has been …
5/5
GoogleDiac is a very effective and hardworking person. He will help for everything. Nothing is too small and nothing is too much for him. He will help anytime I needed a help from him. He also provided his professional opinions during the whole …
5/5
GoogleThis review is for Jasmine Lawrence. Jasmine is a very professional lettings agent. From the moment I registered with Jasmine for my flat search, she has consistently been very courteous, engaging …
5/5
GoogleJust want to say how fantastic Jasmine Lawrence is. I didn’t end up taking a property with her however I thought she was very knowledgable on the area and gave honest advice. And gave me great customer service. …
5/5
GoogleDear Charlotte, we would like to compliment your employees Kiko Panadero & Amy Rodgers led by Liga Pare for the excellent service the team provided us. …
5/5
GoogleKiko Panadero from JLL provided the best experience for me with estate agents to date after ~10 years of experience with renting. They were incredibly professional, quick and patient with our search and went over and above what would be …
5/5
GoogleDavid and Michael from JLL have been wonderful with helping us to sell our apartment. From the photography to being updated when new possible buyers are interested - they have been really brilliant, clear and transparent too which we really …
5/5
GoogleI had a great experience with Charlotte and her team. I am certainly not an experienced Landlord and I needed an agency that would help me to market the property and guide me during this process while also being abroad due to work …
5/5
GoogleI needed an estate agent who could help me prepare a probate property for sale, which entailed all manner of practical difficulties. I chose JLL, even though they were by no means the cheapest in terms of commission, because I got on well …
5/5
GoogleDavid Lazar from JLL Stratford helped us with our purchase of a new build property. He was professional, friendly and patient throughout the process (which took a lot longer than expect), kept us regularly updated on progress and always …
5/5
GoogleI bought a new build via JLL and in specific Michael Harvey. Michael was a star throughout the whole process - I told him exactly where and what I'm looking for in the beginning. Then he managed to find the perfect property that fitted all …
1/5
GoogleBad customer care service, really expensive. I had a disagreement with my ex flatmates and they told me to take care of the …
Hi Tancredi Thanks for your review and I’m sorry to hear you were unhappy with the service … More
1/5
GoogleI been to take the flat from them !! OMG their policy is so complex !! You will feel like you are in court !! Too expensive & complicated policy ! …
5/5
GoogleGeorge is a fantastic property agent - great attention to detail, very responsive, easy to work with and very knowledgeable about the properties he’s showing you to view. He made the whole process seamless, efficient and straightforward. I …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
