5/5
GoogleKeelie and her team at Nine Elms are incredibly efficient, kind, professional and helpful and I can highly recommend her and them as agents and landlords. I have used on multiple occasions.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on three platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleVery good!
5/5
GoogleIts been always fantastic to work with JLL team, very professional even during lockdown they have been able to get Tenant for my property Cheers Fazil Sayed
5/5
GoogleMy experience with JLL was very positive. Both Joanna and Oli did an amazing job in finding the property I was looking for and managing all formalities. Communication was both timely and accurate throughout the entire process. I can clearly recommend JLL and would work with them again in the future.
5/5
GoogleGood stuff and working very hard and have good experience
5/5
GoogleBrilliant experience will JLL, from start to finish they helped me with every step to getting the flat that met my criteria at the lowest price possible. Highly recommended!
5/5
GoogleGreat experience renting with JLL. Both Beatrice and Lily were lovely, very helpful and always prompt!
5/5
GoogleBeatrice & Lily from the Finsbury Park JLL office were fantastic. They were extremely responsive and prompt throughout the entire process. Our entire experience beginning to end was seamless.
5/5
GoogleGreat experience renting a property for the first time. Friendly, courteous and professional staff make going through the process very easy.
5/5
GoogleRating only, no written review.
4/5
GoogleTransparent, prompt and super friendly service. Lily and Beatrice were a delight to work with! They supported us from the moment we viewed our flat, to signing the agreement and beyond. I strongly recommend this agency!
5/5
GoogleRosie’s team were very responsive and extremely professional. Her team made the whole process incredibly efficient and easy. Very positive experience and satisfied, highly recommended!
5/5
GoogleI sold my property using JLL services and they were amazing! Very helpful and friendly. Always happy to help and explain things in detail. Proactive and reliable. If I was going through this process again I would certainly use JLL. Rosie and Natalie are wonderful - thank you for your help!
5/5
GoogleLily and the team were great in making this a seamless move for us. The fact that this was a new build meant there were some teething problems for us, but JLL pointed us in the right direction for who we needed to contact.
5/5
GoogleRating only, no written review.
5/5
GoogleRosie and her team have been very friendly, super responsive and extremely professional! The whole process was incredibly efficient and we were very satisfied from start to finish. A big thank to all of you! A++++++
5/5
GoogleI rented a property with JLL. The process was very smooth, and communication was great. Also, the building management experience is very streamlined as they have an Android app for appointments, repairs etc
5/5
GoogleVery smooth process renting an apartment. Always responsive and helpful answering my questions. Careful - this might give estate agents a good name :-)
5/5
GoogleWe managed to rent a stunning flat with JLL, the whole process was very smooth, and the staff were very friendly and helpful, especially Lily, who is always responsive and explaining things in details. Thank you all!
5/5
GoogleDealing with JLL was a great experience. Rosie was attentive and professional, and made a remote purchase extremely easy..
5/5
GoogleDealt with JLL's team for renting out our apartment, they were professional and knew the market very well. I highly recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
