5/5
GoogleVery professional and helpful, they have an app where you can get anything you need for the flat. They send all the documentation and handle everything. Would recommend anytime :)
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,396 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,396 reviews on three platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
412
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE920 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe managed to rent an amazing flat through JLL. Professional staff, amazing service, excellent communication. We would recommend JLL without doubt as it is the best estate agent we’ve had so far.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI'm a relocation agent and deal with multiple agents across London. I have secured a number of properties for clients with Beatrice Lukauskaite and found her to be highly efficient and professional throughout. I would have no hesitation in recommending her to Landlords or Tenants who are considering renting.
4/5
GoogleRosie from JLL was professional in answering all our questions regarding to any of the issues, and stay responsive on helping us to advance the transaction through this pandemic time. Process slowed down mainly by the pandemic but overall the service was above satisfaction
5/5
GoogleRosie & Beatrice provided me with a professional service, in finding a tenant for my property in no time, even in the middle of lockdown. They are friendly, efficient and helpful beyond their duty required.
5/5
GoogleMichael was tremendous, very professional. I know it cannot be easy representing a client and a potential leaseholder but his professionalism, courtesy and availability made the experience pain free.
5/5
GoogleCharlotte was helpful in the process (in our case, she acted on behalf of the seller).
5/5
GoogleWe bought a flat through JLL Greenwich and Adam Tindides could not have been more helpful and professional in every way. We would definitely deal with them if selling
5/5
GoogleVery helpful throughout and flexible to accomodate us when we needed. Thanks
5/5
GoogleAdam Tindides, of JLL Greenwich - quite simply, the most engaging, knowledgable, helpful, professional, customer-minded real estate professional we've met. Adam had the best handle on what we were looking for - and literally opened doors.
5/5
GoogleWe worked with Michael and Bruna throughout the letting process and they were incredibly professional, communicative and very helpful the whole way through. We would definitely use them again.
5/5
GoogleCharlotte was fantastic throughout the sale of our house. Really good communication, friendly and always on hand to answer any questions. It was a largely stress-free process and a lot of that was down to Charlotte keeping us and our buyers informed at all times.
5/5
GoogleCharlotte is an absolute delight and has been seriously amazing and extraordinarily friendly, in making our sale go so smoothly!! The whole team at JLL is fantastic and I would highly recommend them. Graham runs a tight and super helpful ship :)
1/5
GoogleLeft my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me
Agent replied · 12 April 2023
Hi I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. … More
5/5
GoogleGreat service from JLL teams, special thanks to Michael and Bruna doing a great job and helped me move in short notice.
1/5
GoogleClaimed damage done to the flat when there was not and refused to return my deposit.
Agent replied
Dear Mr Farrag, We are disappointed to receive a 1 star review from you based on the deposit … More
5/5
GoogleCharlotte has been super helpful and secured a good deal for us. Thank you!
5/5
GoogleWe used JLL to sell our flat and couldn't be happier with the service received. Special mention to Adam who was our agent who made sure everything was pushed through quickly and kept us fully updated throughout the whole process.
Agent replied
-
5/5
GoogleI consider JLL Greenwich, as well as the Head Office, the benchmark of excellence for any quality-driven Estate Agent. Impeccable, efficient and effective service. I can confirm all the above after 5 years of Property Management Service by JLL ...Topped up with Sales intermediation service.
5/5
GoogleI can't thank them enough for all the work they did in helping us relocate from Germany to London smoothly. Michael and Bruna were excellent, making sure that we got everything done. I highly recommend JLL to anyone renting in London.
5/5
GoogleVery happy with the service that I have received - from the initial letting (very rapid) through to the completion of the tenancy. Would not hesitate to recommend to others.
5/5
GoogleThank you Adam and all at JLL for your fantastic and diligent work. Adam in particular went above and beyond. He is an absolute credit and asset to JLL. Thank you again mate for all your hard work.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 920 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
