JLL estate agents in London, Blackheath, Chelsea and 4 more

★★★★★ 5/5

Google

I just completed a successful flat-renting experience with Rosie Lynam. She was thorough in providing all of the responses to my questions, she had helpful suggestions, and she was very efficient in all the follow-ups. Everything was handled seamlessly. Also, after I moved in, there was just a basic repair required in the flat, and Rosie took the time to check in on that, too, and expedite the response. I'm really happy with the way my whole flat process went, and would recommend working with Rosie to anyone.

Marie · 15 May 2021 · JLL City of London

★★★★★ 1/5

Google

Rating only, no written review.

J · 13 May 2021 · JLL Leeds

★★★★★ 5/5

Google

I enjoyed my time with JLL. They were good company to work for

Simon · 12 May 2021 · JLL Mayfair & Marylebone

★★★★★ 1/5

Google

Rating only, no written review.

Liliana · 12 May 2021 · JLL Blackheath

★★★★★ 5/5

Google

The agent who assisted me (Rosie Lynam) was very helpful and very responsive. I am not going to lie, at first looking at the reviews from google with words such as 'scam', 'poor quality', etc made me worried. However, I think the agent that helped me throughout the process proved this wrong. In fact, the process was smooth, and flawless, and the agent was very professional at all times despite having covid season. Firstly, I think I was lucky my agent was professional. Due to the covid, she understood that keeping distance on the viewing and compiling documentation process will be hard. However, she managed to make it as easy as possible throughout the process. She thought about what was easiest for me for full time employee in UK, and always kept in touch at least two times a week. Secondly, my agent went through many changes, and may updates on the new apartment. I requested something, and she gives me a solution to choose. I was able to get back with answer in less than 24h, and overall was very efficient. (eg. Inquiry: I want to have the big table removed as it is damaged. Can you do anything ? Answer: I spoke with the owner, and we can try to get alternative table ). The fact that she reached out to the owner to discuss the clients request made it easier. I guess it really depends on the agent, but overall it was not a fraud or scam. The apartment was cleaned and all my request has been passed to the owner. I am very glad I got help from JLL. In summary, 100% recommended to get help to find new home. The company is a listed company in exchange, so I think there should not be issue overall. Just make sure email address is legitimate from JLL I think it should be okay. Customer support was top class, and if still worried, would recommend reaching out to the chat from their website. The process is made easy for clients, even through Covid. I would definitely request from JLL again. Above will be my feedback based on experienced using JLL in 2021 March. Hope that helps.

Shota · 11 May 2021 · JLL City of London

★★★★★ 1/5

Google

STEER CLEAR of these professional crooks who conduct highway robbery for the landlord. They will try to deduct inflated and unsubstantiated amounts from your deposit. They bank on the fact that most people won’t take court action against their fraudulent claims. Their tactics are unsuccessful attempts to delay and debilitate, knowing full well that what they are committing is fraud. They have horrendous ratings on Trustpilot. I wish I had paid more attention to the Trustpilot reviews before engaging with this agency. I recently moved out of one of their properties after hiring professional cleaners and leaving the place spotless. They booked a third party to conduct the checkout, who attempted to note every item of fair wear and tear he could find, including fingerprints on the entrance door doorknob (how did he think he got into the property in order to conduct the checkout?). For every item of fair wear and tear, which is under the landlord’s remit, they attempt to bill £50, even for a scuff mark on the wall that was documented during check-in and for what they claim as loose skirting in the entrance door, of which the sealing was reported throughout the tenancy as as a violation of fire safety laws requiring requiring walls, floors, and doors of purpose-built maisonettes or blocks of flats to hold back flames and smoke for a minimum of 30 to 60 minutes. I hired professional cleaners and left the apartment spotless, and they now attempt to bill you for a recleaning if they are capable of finding a speck of dust anywhere in the apartment. I have nothing but pity for employees of this agency, that they have diminished themselves so much that they are incapable of doing something useful for a living. People who are so incompetent that they have to conduct highway robbery from honest tenants and who constantly pass the buck to anyone else that is not them because they are too incompetent to earn an honest living. I am now taking legal action against their fraud to recover my deposit, against which they claim unlawful deductions.

M · 11 May 2021 · JLL City of London

★★★★★ 5/5

Google

Rosie helped us find a great flat in central London at good value that met all our needs. Took care of the negotiation for us and made move in day easy.

Edwin · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

Had the opportunity of interacting with Hannah Mitchell to view a number of properties (and lease one subsequently). The overall experience was excellent - Hannah dealt with everything in a prompt fashion and was extremely professional throughout our engagement.

Kultar · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

I think JLL has changed the perspective of the London agencies I have always interfaced with, thanks to Hannah Mitchell. Hannah, has been a continuous help and support, prompt and professional, I believe that I will buy a house through JLL in the future thanks to the enormous esteem I have for Hannah.

Irene · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

I was recently assisted by Harry Martin on my purchase. Harry’s service orientation, market knowledge and ability to deliver in a quick timeline were exceptional on all counts. Harry and JLL were very focused on ensuring the transaction progressed seamlessly and it was great working with them.

Kanesh · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

Hayley Peverley helped us rent three properties, and she's the best manager we have ever met. Very professional, quick-responsive, and just a nice person to talk with. If I could rate the experience of working with her, I would've given it 10/5 without any hesitation.

Karina · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

I was under time pressure to go on holiday but Rosie Lynam from the London Team had helped very quickly and the formalities were cleared within a week. I would recommend JLL to everyone seeking professional and quick service.

Bananendollarmax · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

Recently rented a new apartment in London and JLL did a great job of helping me. The letting agent (Rosie Lynam) was very helpful, available and knowledgable. Great service.

ANDY · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

It was a very good rental experience. The feedback was timely and the work efficiency was extremely high. I only spent three days to rent a house! Although there were some unavoidable troubles in the process, Rosie helped me solve the problem quickly and timely, so that I could check in in time. I'm satisfied!

Puyu · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

I had a great experience with Rosie from JLL! She was very responsive and arranged a move in for me in less than a week. Very appreciative of her help and guidance through the process!

Lauren · 8 May 2021 · JLL City of London

★★★★★ 5/5

Google

I worked with Alasdair Gordon from the Chelsea branch to find my dream apartment. Alastair was incredibly helpful and showed me a property that I fell in love with and really made it happen for me to move in. Alasdair was always available …

Sarah · 7 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Working with Alasdair Gordon has been a wonderful experience. He is an outstanding professional, quickly assessing and understanding what a client wants / needs. Always quick to respond to my emails and calls, he has been a constant support …

Claudia · 7 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Ayesha has been great throughout. Made me feel at ease the whole way and really helped to make sure it went as smoothly as possible. On the whole very impressed with JLL and they’re definitely the best agents I have used. Couldn’t recommend more

Rob · 7 May 2021 · JLL Canary Wharf

★★★★★ 5/5

Trustpilot

DREAM TEAM! WANDSWORTH COMMON BRANCH!!

Fabulous team at the J.D woods wandsworth common branch! Reliable, very professional and so friendly. Special thanks to Immogen, Isobel snd Sheoni! We have been landlords for many years and we are extremely happy with the service. Would definitely recommend J.D Woods Wandsworth common!! Mr and Mrs Thomas

Hayley · 6 May 2021 · JLL Kew Bridge

★★★★★ 5/5

Google

I have not moved into my property yet, however the efficiency and professionalism of Alasdair Gordon was outstanding, especially during this COVID period. A true gentlemen who knows how to deliver the best customer service experience. Always assured by how he handled the viewings and explaining the entire process at each stage. Great Stewardship for JLL.

Saj · 6 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Rating only, no written review.

Adriana · 4 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

I worked with Alasdair Gordon from the Chelsea branch to find my dream apartment. Alastair was incredibly helpful and showed me a property that I fell in love with and really made it happen for me to move in. Alasdair was always available to answer any questions I had, no matter what time of day and was so accommodating with my busy schedule. I was extremely impressed with the whole service right up until signing the tenancy agreement - all so efficient, swift and professional. I was actually dreading having to find a new property but JLL really made it a special experience. Thank you all!

Sarah · 4 May 2021 · JLL Chelsea

★★★★★ 5/5

Google

Great support from Alasdair and the team. Thank you.

Burhan · 4 May 2021 · JLL Chelsea

★★★★★ 1/5

Trustpilot

They will make you chase your own money.

Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.

Daniel · 27 April 2021 · JLL Kew Bridge