Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Google1st class service from Tracy at Coulby Newham office - nothing was too much trouble for her and she was there to sort out numerous issues when others failed to help us - would highly recommend :)
Thank you, Chris! We really appreciate it.
5/5
GoogleOutstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Tracey’s service and knowledge, your definitely in good hands, thanks for everything Tracey
Thank you so much!
5/5
GoogleReally good service. I was kept updated with the process and nothing was too much for the staff when it came to help and advice. Can’t praise them enough.
Thank you for your lovely words, this means so much!
5/5
GoogleA great experience so far with getting my house put on the Market, its been made really easy by the professionalism of the people at the Coulby office, Tracy and Anna have been very easy to deal with and I’ve had a lot of interest in the few weeks its been on the market, I now have an offer for the full asking price, what more could you ask! Thanks everyone at MP.
We loved reading this! Thank you so much, Ian :)
5/5
GoogleHighly recommend. Tracy Bennett has dealt with the marketing of my house and helping to agree a sale in only a few weeks of having my house on the market. She provides a professional yet personalised friendly service. Communication is great and she is always on hand to answer any queries. They know the local area and their ability to secure a quick sale is second to none.
Thank you, Lisa! This is great feedback - we really appreciate you taking the time to leave this review.
5/5
GoogleVery professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .
Thank you, Paul. We really appreciate you taking the time to leave this review for us.
5/5
GoogleKept me informed all the way.
Thank you, Anita!
5/5
GoogleRating only, no written review.
Thank you, Sarah!
5/5
GoogleJust wanted say a big thank you to Tracey at the Coulby Newham Office. She has been a great help to me with plenty of support and advice along the way. Thanks Trace really appreciate all you have done for me. Take care 😘
Thank you for your lovely words, Karen. We really appreciate it!
5/5
GoogleRating only, no written review.
5/5
GoogleBig up Tracy - great communications and made the purchase of my first ever home a seemless process!
Thank you, Luke! :D
5/5
GoogleMichael Chu was extremely helpful finding us a flat in Greenwich. Very responsive and thorough. His colleague Bruna was also a massive help facilitating the paperwork. Definitely recommend the JLL team.
Dear Melisa, Thank you for this superb review. We're delighted to hear that Michael and Bruna were helpful and responsive and that you would consider to recommend us! Thank you, JLL Greenwich Team
5/5
GoogleRating only, no written review.
Thank you so much!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you, Sarah!
5/5
GoogleKept me informed all the way.
Thank you, Anita!
5/5
GoogleReally good service. I was kept updated with the process and nothing was too much for the staff when it came to help and advice. Can’t praise them enough.
Thank you for your lovely words, this means so much!
5/5
GoogleBig up Tracy - great communications and made the purchase of my first ever home a seemless process!
Thank you, Luke! :D
5/5
Google1st class service from Tracy at Coulby Newham office - nothing was too much trouble for her and she was there to sort out numerous issues when others failed to help us - would highly recommend :)
Thank you, Chris! We really appreciate it.
5/5
GoogleJust wanted say a big thank you to Tracey at the Coulby Newham Office. She has been a great help to me with plenty of support and advice along the way. Thanks Trace really appreciate all you have done for me. Take care 😘
Thank you for your lovely words, Karen. We really appreciate it!
5/5
GoogleVery professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .
Thank you, Paul. We really appreciate you taking the time to leave this review for us.
5/5
GoogleOutstanding, professional and friendly service from Tracey Bennett from start to finish in a complicated sale in extremely difficult times. I would highly recommend due to Tracey’s service and knowledge, your definitely in good hands, thanks for everything Tracey
Thank you so much!
5/5
GoogleI cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy 😀😀
Thank you so much for your lovely words, Ade. This kind of feedback brightens up our day!
5/5
GoogleA great experience so far with getting my house put on the Market, its been made really easy by the professionalism of the people at the Coulby office, Tracy and Anna have been very easy to deal with and I’ve had a lot of interest in the few weeks its been on the market, I now have an offer for the full asking price, what more could you ask! Thanks everyone at MP.
We loved reading this! Thank you so much, Ian :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
