Trusted Agent profile Β· Greater London, London and West Yorkshire

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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

5,398 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

413

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Good people and get stuff done well.

Daniel Β· 6 August 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 6 August 2026

Thank you for the kind review Daniel.

5/5

Google

I recently purchased a property through DDM Barton and the team were fantastic mainly Kelly and Harley. The whole process was smooth and any problems were swiftly dealt with by the team. A huge thanks to the team πŸ‘

Andrew Β· 6 August 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 6 August 2026

Thank you for the business and review Andrew.

5/5

Google

We have recently sold our house and Harley at the Barton-Upon-Humber was absolutely fantastic. She was always available to talk to and did everything she possibly could to make our sale as easy and stress free as possible. Harley is a credit to the company. They should be very proud to have staff like her.

Ashley Β· 6 August 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 6 August 2026

Thank you for the lovely review Ashley, we appreciate it and the business.

5/5

Google

First class service .fluent and always helpfull

Alan Β· 6 August 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 6 August 2026

Thank you for the kind review Alan.

5/5

Google

Kate and Jamie were incredible in our first house purchase. Really friendly and willing to help with all of our questions. I couldn't recommend them highly enough

Niall Β· 6 August 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 6 August 2026

Thanks so much for your feedback Niall! Our team really appreciate your kind words and we're so happy to of been able to help you secure your first home! If you ever need us in the future we'd be more than happy to help.

5/5

Google

I've recently signed up to rent a property with them and it has been by far the easiest process I've experienced; the assistance I've had from Tom Young was great from start to finish.

Graham Β· 2 August 2021 Β· JLL City of London

Agent replied Β· 2 August 2026

Thanks Graham, good to hear about Tom's great work

5/5

Google

Beth was amazing in assisting me with my rental enquiry!! We got a viewing the next day and she kept in contact to make sure I’d filed in everything I needed!! Fingers crossed we get the property!!!

Emily Β· 2 August 2021 Β· JLL City of London

Agent replied Β· 2 August 2026

Thanks for your feedback Emily

5/5

Google

My flat has been taken care of by Bobbie for some time now and I am pleased to say that it is a very thorough and professional service. Good communication, quick response and friendly advice.

Janusz Β· 2 August 2021 Β· JLL City of London

Agent replied Β· 2 August 2026

Thanks for your comments on Bobbie and her professional service

5/5

Google

We have had a fantastic experience with mannington stainton particularly with Tom Young, He is a thorough professional and always available for an advice, All our queries were dealt very swiftly by him and whatever services we required were provided promptly, highly recommended.😊😊 …

Sandeep Β· 2 August 2021 Β· JLL City of London

Agent replied Β· 2 August 2026

Thanks Sandeep, great to hear your comments on Tom

5/5

Google

Excellent experience from start to finish. Paulina and John were friendly, attentive and thorough - overall a seamless process and I'm very happy with our new property. Would definitely recommend!

Beth Β· 2 August 2021 Β· JLL City of London

Agent replied Β· 2 August 2026

Great to read your comments Beth

5/5

Google

Tom was very helpful throughout the process of renting our first property. He explained everything clearly and worked efficiently and professionally to ensure we had a quick move- thank you!

Charlotte Β· 2 August 2021 Β· JLL City of London

Agent replied Β· 2 August 2026

Thanks Charlotte, good luck in the new home!

5/5

Google

Paulina Gluszek from the North Leeds letting office was really helpful and answered any questions we had. We were kept up to date all throughout our application and Paulina even helped us to arrange for us to collect the keys 2 days earlier than first planned. This meant Paulina had to amend our letting agreement but it was not too much trouble for her.

Mr Β· 2 August 2021 Β· JLL City of London

Agent replied Β· 2 August 2026

Thanks for your feedback on Paulina

5/5

Google

Rating only, no written review.

Alican Β· 30 July 2021 Β· JLL Canary Wharf

5/5

Google

Joanna has been a fantastic. She helped us find the right property and provided a 5 star service. I couldn't recommend her highly enough. Highly professional and exemplary customer service.

Al Β· 30 July 2021 Β· JLL Canary Wharf

Agent replied Β· 30 July 2023

Hi there, Thank you very much for this wonderful review! We're so pleased that Joanna has provided 5 star service and helped you to find your new home! We'll make sure to share your kind words with her too! Thank you, JLL Canary Wharf Team

5/5

Google

Joanna was incredibly helpful and professional. Always very responsive, caring and extra efficient. We were looking for a place to move in as soon as possible and she made it happen. We had previous experiences with other agencies in Canary Wharf and the services provided by Joanna are outstanding. Thank you very much!

Isabel Β· 30 July 2021 Β· JLL Canary Wharf

Agent replied

Dear Isabel, Thank you for you review. It is wonderful to hear that Joanna's service was outstanding and you managed to find your new home quickly. We will make sure to pass this on to Joanna too. JLL Canary Wharf Team

1/5

Google

Called multiple times, every single time I was asked for my contact number and email and I never got any contact back. Trying to arrange a viewing with them is absolutely impossible.

Dean Β· 22 July 2021 Β· JLL Manchester

Agent replied

Dear Dean, We're very sorry to read your comments here. We'll try to get in touch with you, but just in case here are my details too: Katy.Henstock@eu.jll.com or 07927674766. Once again we do apologies for the delay. Thank you, JLL Manchester Team

5/5

Google

What a professional service! Kudos to Adam who was extremely helpful, responsive and professional. If you are searching for your new rental, look no further.

Mikel Β· 22 July 2021 Β· JLL Canary Wharf

Agent replied

Hi Mikel, Thank you for this excellent review. We're so pleased to hear that Adam was helpful, responsive3 and professional, we'll make sure to share this feedback wit him! Thank you, Canary Wharf Team

3/5

Google

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly Β£10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

Beertricks Β· 13 July 2021 Β· JLL Leeds

5/5

Google

I had a great experience with JLL Canary Wharf finding a new rental apartment. Ayesha especially has been very helpful. Despite some unexpected delays (which were beyond her control), she has regularly updated me and made the process very smooth overall. I can only recommend Ayesha and the team at JLL.

Mem Β· 11 July 2021 Β· JLL Canary Wharf

Agent replied

Hi there, Thank you for sharing your experience with us! Also, thank you for your kind words about Ayesha, great to hear that she handled the process well and was helpful. Many thanks, JLL Canary Wharf Team

5/5

Google

Jennifer and Bruna were very responsive and helpful with our recent move. The property is fantastic, and we’ve had a great experience thus far! Highly recommend JLL to anyone looking to move, particularly to East London.

Lara Β· 11 July 2021 Β· JLL Canary Wharf

Agent replied

Hi Lara, We can't than you enough for this lovely feedback. It's also wonderful to hear that Jennifer & Bruna were very responsive and helpful and that you're enjoying your new flat! Thank you, JLL Canary Wharf Team

5/5

Google

Hassle free deal. Friendly, humble and adjusted to our requirements. They were involved from the start till the end. I'd definitely recommend using them.

Rinkesh Β· 10 July 2021 Β· JLL Kensington

Agent replied Β· 10 July 2026

Thank you. Lovely words and much appreciated. All the good luck with your move.

5/5

Google

I cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy πŸ˜€πŸ˜€

Ade Β· 8 July 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 9 July 2026

Thank you so much for your lovely words, Ade. This kind of feedback brightens up our day!

5/5

Google

Rating only, no written review.

Jeannette Β· 8 July 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 9 July 2026

Thank you so much!

5/5

Google

From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.

Amy Β· 8 July 2021 Β· JLL/ WA Ellis Knightsbridge

Agent replied Β· 9 July 2026

Thank you so much for your lovely words, Amy. Reviews like these are the reason we love doing what we do!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

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