5/5
Good people and get stuff done well.
Agent replied Β· 6 August 2026
Thank you for the kind review Daniel.

Trusted Agent profile Β· Greater London, London and West Yorkshire
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5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Good people and get stuff done well.
Thank you for the kind review Daniel.
5/5
I recently purchased a property through DDM Barton and the team were fantastic mainly Kelly and Harley. The whole process was smooth and any problems were swiftly dealt with by the team. A huge thanks to the team π
Thank you for the business and review Andrew.
5/5
We have recently sold our house and Harley at the Barton-Upon-Humber was absolutely fantastic. She was always available to talk to and did everything she possibly could to make our sale as easy and stress free as possible. Harley is a credit to the company. They should be very proud to have staff like her.
Thank you for the lovely review Ashley, we appreciate it and the business.
5/5
First class service .fluent and always helpfull
Thank you for the kind review Alan.
5/5
Kate and Jamie were incredible in our first house purchase. Really friendly and willing to help with all of our questions. I couldn't recommend them highly enough
Thanks so much for your feedback Niall! Our team really appreciate your kind words and we're so happy to of been able to help you secure your first home! If you ever need us in the future we'd be more than happy to help.
5/5
I've recently signed up to rent a property with them and it has been by far the easiest process I've experienced; the assistance I've had from Tom Young was great from start to finish.
Thanks Graham, good to hear about Tom's great work
5/5
Beth was amazing in assisting me with my rental enquiry!! We got a viewing the next day and she kept in contact to make sure Iβd filed in everything I needed!! Fingers crossed we get the property!!!
Thanks for your feedback Emily
5/5
My flat has been taken care of by Bobbie for some time now and I am pleased to say that it is a very thorough and professional service. Good communication, quick response and friendly advice.
Thanks for your comments on Bobbie and her professional service
5/5
We have had a fantastic experience with mannington stainton particularly with Tom Young, He is a thorough professional and always available for an advice, All our queries were dealt very swiftly by him and whatever services we required were provided promptly, highly recommended.ππ β¦
Thanks Sandeep, great to hear your comments on Tom
5/5
Excellent experience from start to finish. Paulina and John were friendly, attentive and thorough - overall a seamless process and I'm very happy with our new property. Would definitely recommend!
Great to read your comments Beth
5/5
Tom was very helpful throughout the process of renting our first property. He explained everything clearly and worked efficiently and professionally to ensure we had a quick move- thank you!
Thanks Charlotte, good luck in the new home!
5/5
Paulina Gluszek from the North Leeds letting office was really helpful and answered any questions we had. We were kept up to date all throughout our application and Paulina even helped us to arrange for us to collect the keys 2 days earlier than first planned. This meant Paulina had to amend our letting agreement but it was not too much trouble for her.
Thanks for your feedback on Paulina
5/5
Rating only, no written review.
5/5
Joanna has been a fantastic. She helped us find the right property and provided a 5 star service. I couldn't recommend her highly enough. Highly professional and exemplary customer service.
Hi there, Thank you very much for this wonderful review! We're so pleased that Joanna has provided 5 star service and helped you to find your new home! We'll make sure to share your kind words with her too! Thank you, JLL Canary Wharf Team
5/5
Joanna was incredibly helpful and professional. Always very responsive, caring and extra efficient. We were looking for a place to move in as soon as possible and she made it happen. We had previous experiences with other agencies in Canary Wharf and the services provided by Joanna are outstanding. Thank you very much!
Dear Isabel, Thank you for you review. It is wonderful to hear that Joanna's service was outstanding and you managed to find your new home quickly. We will make sure to pass this on to Joanna too. JLL Canary Wharf Team
1/5
Called multiple times, every single time I was asked for my contact number and email and I never got any contact back. Trying to arrange a viewing with them is absolutely impossible.
Dear Dean, We're very sorry to read your comments here. We'll try to get in touch with you, but just in case here are my details too: Katy.Henstock@eu.jll.com or 07927674766. Once again we do apologies for the delay. Thank you, JLL Manchester Team
5/5
What a professional service! Kudos to Adam who was extremely helpful, responsive and professional. If you are searching for your new rental, look no further.
Hi Mikel, Thank you for this excellent review. We're so pleased to hear that Adam was helpful, responsive3 and professional, we'll make sure to share this feedback wit him! Thank you, Canary Wharf Team
3/5
My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly Β£10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.
5/5
I had a great experience with JLL Canary Wharf finding a new rental apartment. Ayesha especially has been very helpful. Despite some unexpected delays (which were beyond her control), she has regularly updated me and made the process very smooth overall. I can only recommend Ayesha and the team at JLL.
Hi there, Thank you for sharing your experience with us! Also, thank you for your kind words about Ayesha, great to hear that she handled the process well and was helpful. Many thanks, JLL Canary Wharf Team
5/5
Jennifer and Bruna were very responsive and helpful with our recent move. The property is fantastic, and weβve had a great experience thus far! Highly recommend JLL to anyone looking to move, particularly to East London.
Hi Lara, We can't than you enough for this lovely feedback. It's also wonderful to hear that Jennifer & Bruna were very responsive and helpful and that you're enjoying your new flat! Thank you, JLL Canary Wharf Team
5/5
Hassle free deal. Friendly, humble and adjusted to our requirements. They were involved from the start till the end. I'd definitely recommend using them.
Thank you. Lovely words and much appreciated. All the good luck with your move.
5/5
I cannot speak highly enough about the unbelievable customer service given to me by Tracy at the Coulby Newham branch. As anyone knows conveyancing is stressful!! Being within the chain I was constantly on the phone to Tracy sometimes several times a day and she has sometimes rang me after close of business to return my calls. I would call this going above and beyond and she worked tirelessly to obtain the desired results of exchanging today. Her professionalism and dedication and always giving me the correct and accurate update I was very grateful for. I said to her a number of times her calming manner and positivity helped me keep calm. Every member of staff whom I spoke to I found helpful. Thank you all but especially Tracy ππ
Thank you so much for your lovely words, Ade. This kind of feedback brightens up our day!
5/5
Rating only, no written review.
Thank you so much!
5/5
From booking viewings to placing an offer on a property both Tracy and Victoria have been efficient, professional, friendly, and knowledgeable. Tracy was a huge help in providing detailed information on the local area, schools and amenities. All of the questions we had were answered promptly and honestly. Victoria has been wonderful at keeping us informed during the purchase process. She provided us with a checklist on what to expect from start to finish which was a nice detail and has proven to be very helpful. Thank you.
Thank you so much for your lovely words, Amy. Reviews like these are the reason we love doing what we do!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.