5/5
GoogleAbsolutely loved dealing with these guys. Very professional & super efficent throughout the whole process. Our new rental is full managed by JLL and we couldn't be happier! Big thank you to Isobel & Bruna :)
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleOnly positive things to say about JLL Greenwich. From start to finish our sales agent, Eduard, has been nothing but professional, patient, caring and always on top of everything. He was very responsive and did anything he could to help us …
5/5
GoogleFantastic experience with JLL Greenwich - mainly Ed Diac but also Graham and the support team as well. Ed in particular went out of his way at every stage (even though I was not the one paying JLL!) and was communicative and proactive …
5/5
GoogleI bought a property with three flats in an upcoming area which I thought had great potential to accommodate a fourth flat similar to others on the same street. The council was not very happy and delayed me for 6 months without actually …
5/5
GoogleEd Diac is one of the best estate agents I have ever worked with. Buying a property is one of the biggest purchases a person can make in their life. Ed was supportive, helpful and always available to answer the million questions I had. He …
5/5
GoogleGreat service. Michael was professional and very responsive. He was flexible and able to show us the property numerous times. He responded to our queries very quickly and was an excellent intermediary between us and the sellers. The sale went through quickly and smoothly in 2 months.
5/5
GoogleOur experience with Dovile at JLL Greenwich Estate Agents was outstanding; from viewing the apartment to moving in, all within a week! She was very responsive to any queries we had and kept us up-to-date regularly throughout the entire moving process. Can't recommend enough!
5/5
GoogleGreat service. Very friendly. Found us a great buyer in good time and were available and professional throughout the process.
5/5
GoogleJLL made finding our perfect home as easy and smooth as possible. Dovile Tamulyte was excellent - she was informative, pleasant and responsive. Our whole dealings with Dovile and Bruna were extremely professional and we didn’t have to chase at any point. We are very happy with the process and service.
5/5
GoogleDiac is a very effective and hardworking person. He will help for everything. Nothing is too small and nothing is too much for him. He will help anytime I needed a help from him. He also provided his professional opinions during the whole …
5/5
GoogleIsobel and Bruna have found me the perfect apartment in no time - they are professional, reliable, extremely pleasant in how they deal with the client. They made me feel comfortable instantly and I'll definitely call them again for future house hunting.
5/5
GoogleThis review is for Jasmine Lawrence. Jasmine is a very professional lettings agent. From the moment I registered with Jasmine for my flat search, she has consistently been very courteous, engaging …
5/5
GoogleJust want to say how fantastic Jasmine Lawrence is. I didn’t end up taking a property with her however I thought she was very knowledgable on the area and gave honest advice. And gave me great customer service. …
5/5
GoogleImpressed with the whole rental process from viewing, to contract, to moving in and would like to thank Jasmine for her help and advice and immense local knowledge!
5/5
GoogleRating only, no written review.
Agent replied
Hi Oussama, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleMichael was of tremendous help to complete a very difficult purchase after a few stressful months. He was very professional, responsive and without his patience and resilience I am sure we would have not achieved this positive outcome. A big thank you with the best 5-star review as more stars are not possible.
Agent replied · 21 June 2024
Hi Johanna, Thank you, your review means a lot to us and we will make sure to pass your … More
5/5
GoogleMichael, Bruna and Helena were very professional, helpful and approachable throughout my search. Highly recommend.
Agent replied · 21 June 2024
Dear Tim, Thank you very much for your review. … More
5/5
GoogleVery happy to have worked with Michael and Bruna of JLL. They were very responsive and helpful and we managed to find just the flat we were looking for. Definitely recommend!
Agent replied · 25 November 2023
Hi Nicole, Thank you for your 5 star review, it means a lot to us! … More
1/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Hi Liliana, Sorry to see you had negative experience at JLL. Could you please get in touch … More
5/5
GoogleYasmin from JLL Greenwich is fantastic! Very professional, extremely knowledgeable and also very helpful. Fantastic customer service!
Agent replied
Dear Tanja, We can't thank you enough for your 5 star review and for kind words about … More
5/5
GoogleMichael Chu was truly helpful with my transaction. Best I have ever met! Very attentive and helpful!
Agent replied
Hi Mei, Thank you for your 5 star rating, this means a lot to us! … More
5/5
GoogleEd did a fantastic job in keeping me informed and connecting me as a buyer with any issues and with the sellers. It was very quick and smooth.
Agent replied
Dear Richard, Thank you for leaving 5 start review, this means a lot to us! … More
5/5
GoogleExcellent experience. Staff were friendly, helpful and responsive. Not pushy at all unlike a lot of other agencies I have come across in London.
Agent replied · 21 June 2024
Dear Clementine, Thank you for leaving the review. We're pleased you found our team friendly, … More
5/5
GoogleWe had a lovely experience with JLL and our lettings Consultant Dovile in particular. The whole process was very smooth and she has dealt with our queries in timely and professional manner. Thank you!
Agent replied · 21 June 2024
Dear Tatia, Thank you for this review. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
