Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleProfessional company, the most reliable I ever had in London. I rented through them for 2 years, and every time I had a problem they promptly took care of it. Always available and very precise, I highly recommend them!
Thank you for the feedback you’ve been an excellent tenant we will miss you. Emma and I wish you peace and happiness in your new home.
5/5
GoogleRaphael and Emma were very professional, and they communicated with us at every step. They provided an excellent service as an online-based company. Highly recommend
Thank you so much for your excellent review.You've been a pleasure to deal with.
5/5
GoogleDear Emma and Raphael Re: the Cottage We just wanted to say how impressed Gary and I have been with the advice and service you have given us since we ditched our old very annoying letting agent and gave our property to you. We gave you the property on a Tuesday and it was rented by the Friday to the first Couple who came to see it, they then paid the deposit whilst still on the drive!! We will have no hesitation in giving you more of our property empire as and when we buy it!! Love and best wishes Hilary and Gary Withers
Thank you for your great review. We look forward to working with you closely in the future again.
5/5
GoogleDear Raphael & Emma, Houseman Homes I’ve known you both for several years and we’ve worked together on many occasions which I thank you for. In this time, you’ve sold mums house and this time round a house on behalf of my mother-in-law. 2020 was a challenge for many and during lockdown we had to move Lauren’s nan into full time care. It was a real tough time for all. We put Daphne’s house on the market to afford the full-time care and she unfortunately passed away. 93 years old and I’m pretty sure she wanted to kick my arse. You guys were absolutely first class. From advising us all on not taking certain offers, advising buyers on future planning permission to avoid time wasters, and handling the family during their loss. All of this as well as keeping the buyers informed throughout the probate. Thank you both for this above and beyond service. For taking care of the family home in a professional and personal way, achieving a fantastic price and looking after everyone. You guys were immense. Thank you! All the best Andrew Black
Thank you for the great review. It was a pleasure to work with you and your family. We wish you all the best for the future.
5/5
GoogleWorking with Raphael and his team was an easy rolling process, it made our buying experience flow easily (especially in a pandemic!) Raphael was constantly on hand to reassure and make the process as plain sailing as can be. He was approachable, knowledgeable & helpful where ever he could. We wouldn’t hesitate to use him again with any sale! Many Thanks Raphael!
Thank you for the excellent review you were a pleasure to work with Emma and I both wish you happiness in your new home.
5/5
GoogleRaphael was extremely efficient and reliable. He was quick to respond and quickly and easily got out property on the market - even in lockdown. We sold the house within days of it being on the market. Easy, no fuss service. Raphael and Emma are genuine and kind and truly want the best for their clients. Thank you for making it easy.
Thank you so much for the five star review you have been a pleasure to deal with I wish you and your family the very best.
5/5
GoogleHIGHLY RECOMMEND HOUSEMAN Raphael and Emma are really great to deal with and I felt their approach was friendly, informative and very professional from start to finish. I have worked with them on several projects in the past and highly recommend them. They are always available to Landlords and Tennent's and will always do the best for clients and with a demonstrable record of success, having expert knowledge in their field gives them an edge over other letting agents. Would recommend to family, friends and colleagues.
Thank you for the feedback you are a pleasure to work with.
5/5
GoogleWe were dealing with JLL as new tenants, and it's honestly made renting an absolute breeze. They are so organised, responsive and friendly. Everything is sorted for you, and they're quick to answer any questions you might have. They even rang to walk through all the utility accounts. Would highly recommend to any renters.PositiveResponsiveness, Professionalism
Dear Holly, We're happy to see that you had a 5-Star experience at JLL and that the team was responsive and friendly. They will be thrilled to read your kind words too. Thank you, JLL Manchester Team
5/5
GoogleI was very fortunate to have a great estate agent, Michael Chu made sure that I had everything I needed and was very kind and professional throughout the entire process. They went the extra mile by offering to help to find movers that operated in lockdown or answer random questions... as and when I had them! Thank you JLL!
Dear Cindy, Thank you so much for taking the time to leave an excellent rating. We're pleased to hear that Michael went extra mile and helped you to settle in in your new home and you had great experience with JLL. Thank you, JLL Greenwich Team
5/5
GoogleAyesha has been great throughout. Made me feel at ease the whole way and really helped to make sure it went as smoothly as possible. On the whole very impressed with JLL and they’re definitely the best agents I have used. Couldn’t recommend morePositiveResponsiveness, Quality, Professionalism
Dear Rob, Thank you for your feedback. We're delighted to hear that you Ayesha has been great and made you feel at ease the whole way. She will be pleased after seeing this excellent review. Thank you, Canary Wharf Team
1/5
GoogleAvoid
5/5
GoogleExcellent service from Sean Auchombit with the sale of my house . Absolute professional from start to finish.
5/5
GoogleWould highly recommend! Thank you Michael and staff for getting our property let. We have been very happy with our tenants and the management service.
1/5
GoogleEven one star is way too much! We have been left hanging to view the property and missed few other just to find out couple weeks later on website it was already rented out. Despite my husband's calls, me registering with their agency and their promises to call us back about the property. They might be good, but in wasting people time nothing more. Glad we have had that experience with renting from this estate agency, at least we know we will definitely avoid them to buy our house.
5/5
GoogleIsobel and Bruna were so helpful to us when we were looking at and then moving into a rental flat, especially considering this was during a pandemic. Everything was handled really swiftly and efficiently and appropriate measures were made …
5/5
GoogleIt is my first time to find a place to rent in this country. Isobel showed me a nice apartment which made my decision easy. She and Bruna helped me solved all the complications I encountered throughout the renting process with patience and professionalism. Much thinks to all at JLL.
5/5
GoogleGraham and Eduard were fantastic to deal with. Graham's knowledge and experience of the local market are second to none; and Eduard is a rising star - he kept our sale on track and showed enthusiasm and professionalism throughout. We could …
4/5
GoogleMarket was very slow in July & august, It took a while to find me a tenant, but once found the whole deal was wrapped up with in a week.
5/5
GoogleI am super happy with my new home! Everything was very quick.The team is efficient and helped with all my questions. Thank you Isobel and Bruna!
5/5
GoogleIsobel was professional, straightforward and efficient. Definitely recommend working with her and the JLL Greenwich Team.
5/5
GoogleDovile helped me in finding the flat that checked all of my requirement criteria. She is helpful, professional, responsive and was very prompt in finalizing the flat for me. Would definitely recommend JLL for finding good flat in and around Greenwich area.
5/5
GoogleWe dealt with Michael at JLL for the purchase of our new home. He was incredibly responsive, answering any and all queries on Whatsapp whilst keeping us up to date on updates from the vendor's side of things. …
5/5
GoogleJLL recently sold an apartment for my wife and I and provided a thoroughly professional service from start to finish. Graham ensured that the JLL service doesn't end at the point a sale is initially agreed and kept both buyer and seller …
5/5
GoogleHad a great experience renting through JLL. Dovile was very responsive throughout the process and the move was hassle free. This was even more appreciated as everything happened during lockdown. …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
