Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have worked with Adam Tindides on a sale of our 2-bed property. Adam is very responsive, actually very creative in helping us achieve our goals. He helped us bridge the gap between what the buyer wanted and we as sellers needed to …
Hi Ako, Thank you for sharing your kind words with us. … More
5/5
GoogleI have recently purchased a house through Michael Chu at Greenwich JLL. Michael has been proactive, professional and helpful throughout the transaction process. He has been reachable and extremely responsive right from the viewings through …
Dear Sowmya, Thank you for this excellent review! … More
5/5
GoogleMax and I rented our flat through JLL Greenwich and it was rented so we quickly we had to move out earlier than first planned. Michael Chu rented our apartment, Bruna looked after all of the paperwork and Yasmin was able to answer any …
Hi Amy, Thank you for sharing your experience with us! … More
5/5
GoogleWe are extremely happy with the service received from JLL especially from Michael Chu. They made the process of viewing, payments and check in extremely smooth for us. …
Dear Deepthi, Thank you for this lovely review. … More
5/5
GoogleI had a great experience, Michael helped me find the perfect place for me and the process was very organised and straightforward. …
Dear Xiomara, Thank you for sharing your experience with us. … More
5/5
GoogleI have been renting a place via JLL for several years now and recently came across few issues that I needed an assistance with. As property manager I dealt with previously left, I was assisted by new manager …
Dear Alicja, Thank you very much for taking the time to leave this excellent review! … More
4/5
GoogleOverall Dovile has proved to be highly responsive and a pleasure to deal with, She has handled everything we've put her way. Moreover, I actually got the impression she cared about our happiness in our new home - a bit of a rarity these …
Dear Jonathan, We are incredibly grateful that you took the time out to leave this review. … More
1/5
GoogleThe staff in the store made countless errors throughout our tenancy. Their errors cost us money and caused sleepless nights. …
Hi Tom, Sorry to see your comments of your ongoing deposit return experience with us. I … More
5/5
GoogleCurrently renting a property from JLL, they are very professional and a pleasure to let from, and kinder to the self employed than some other London estate agents! …
Dear Janez, Thank you for taking time to write this review, it means a lot to us! … More
5/5
GoogleI have just completed on a flat purchase with Ed from JLL as the seller's agent. Through the whole process from my first viewings in Greenwich, Ed couldn't have been more helpful. He was knowledgable about all of the flats I viewed and very …
Dear Lucy, Thank you so much for your feedback! We are really glad to see that Ed has … More
5/5
GoogleSold my flat in Lewisham through JLL, they were great start to finish. Knew the area, knew the building, and knew the nuances of selling a recently built high rise flat. Our sale took a a while to go through, but Michael from JLL stayed on …
Dear William, Thank you very much for your feedback and for choosing us to sell your property. … More
5/5
GoogleThe extended team at JLL including those at the finsbury park office has been managing the our property for rental for the past four years. Most recently we had tenants who had difficulty paying rent, in addition to the insurance Kelly and …
5/5
GoogleWe couldnt be happier with the service given by Adam Tindides, just excellent! Adam is very good at understanding what people is looking for and from day one, he organized several viewings which all had the profile that we wanted. Adam …
Dear Alain, Thank you for your 5 start review, this means a lot to us. … More
5/5
GoogleI was recently looking for a flat to move in and came across with one that I liked. Still in lockdown and with COVID restrictions, since the beginning, JLL was very helpful and tried to send me all the information I needed. Specially Lily …
Dear Jennifer, Thank you for taking the time to write this review, it means a lot to us! … More
5/5
GoogleRecently found our gorgeous rented flat through JLL. Our letting agent Beatrice was super helpful at showing and securing the flat we wanted and went the extra mile sending videos and information through virtually due to Covid restrictions. …
Dear Natasha, Thank you for your feedback. … More
5/5
GoogleAdam Tindides - what a star! He went above and beyond the call of duty, both to help us sell our flat, and purchase a new one. Nothing was too much bother, and his knowledge & experience was second to none (way better than our solicitors - …
5/5
GoogleAdam and Indra were wonderful. They were responsive and professional throughout the process. Highly recommend!
Dear Lyka, Thank you for your 5 start review and for kind words about Adam and Indra! … More
5/5
GoogleRating only, no written review.
Hi Nina, Thank you for your 5 star rating! … More
5/5
GoogleJennifer，Really Helpful！
Dear Mengyuan, Thank you very much for your 5 start rating! … More
5/5
GoogleRating only, no written review.
Dear Mark, Thank you for your 5 star rating! JLL Manchester Team
1/5
TrustpilotNot valued as a buyer
We had a really stressful time as a buyer with JDW Esher. Details of the conditions of our offer we’re not passed onto vendor at all; when confronted with this when the transaction was at risk, it was glossed over / denied. We were also told a delayed completion was ‘impossible’. We ended up dealing direct with vendor, with a delayed completion, without issue. Got the feeling JDW were happy for us to lose out and simply switch to another buyer.
5/5
GoogleMassively recommend JLL and Chris specifically, meticulously accommodated me and made it all a seamless process. In the space of 10 days, I've managed to find my perfect flat. …
5/5
GoogleJLL and their team have been amazing! Huge kudos to Katy who has been so professional and helpful throughout this whole process with my partner and I; answering every single niggly enquiry and making this whole transition so much easier as …
Dear Liv, Thank you, your review means a lot to us and we will make sure to pass your … More
5/5
GoogleUsed the services of Jones Lang for the sale of our new build apartment. Rob Butler was the Sales Consultant assigned to help us. Throughout the selling process, he was extremely professional, competent and very reliable. My husband and I …
Dear Darrel, We can’t thank you enough for the kind words. We are glad to hear that your … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
