Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAdam Garson was efficient and professional, we found the tenant only within a few days.
Dear Lan, Thank you for your review. Wonderful to hear that Adam managed to find the tenant within few days, he will appreciate your kind words too! JLL Canary Wharf Team
5/5
GoogleMy experience with JLL was absolutely great. Me and my colleague, took a little risky approach and rented it without even seeing the place in person. Pierre, who was our agent has done a fantastic job, he was very responsive, helped us negotiate the contract and overall was very very helpful. I have just moved in here yesterday, and the flat is great. Definitely recommend :)
Dear Katarzyna, We are incredibly grateful that you took the time out to leave this review. It's wonderful to hear that your experience with JLL was great and that Pierre has done a fantastic job. We'll make sure to share your feedback with him and we do hope you will enjoy your new home! Thank you, JLL Team
5/5
GoogleFirst time using JLL’s services for renting a flat in London and we are very impressed with the responsiveness and professionalism we were met with. In particular, big thanks to Ayesha at the Canary Wharf branch! She was immensely helpful, …
Dear Boyan, Thank you very much for this excellent review. … More
5/5
GoogleWhat a professional service! Kudos to Adam who was extremely helpful, responsive and professional. If you are searching for your new rental, look no further.
Hi Mikel, Thank you for this excellent review. … More
5/5
GoogleThank you Ayesha Ahmed for helping us through every process. She solved all our problems and also she is very kind and professional. We recommend JLL. Everyone can trust in terms of quality and price. You are super🤩🤩 …
Dear Omer, We can't thank you enough for your kind words about Ayesha! … More
5/5
GoogleQuick and high quality service with caring staff. Ayesha did a great job helping me secure an apartment in the area in a timely manner! Highly recommend her. Thanks a lot!
Dear Manuel, We can't thank you enough for this lovely review! … More
5/5
GoogleJennifer was brilliant in helping us find the perfect home. Great agent and would 100% recommend!
Dear Mark, Thank you for your 5 start review! … More
5/5
GoogleMy experience with Adam Garson and his colleague Indra was phenomenal - they did an excellent job of finding me exactly what I was looking for, which was a great relief having just moved to the UK. They've been responsive throughout the …
Dear Brandon, Thank you for taking the time to leave this review. … More
5/5
GoogleMy husband and I relocated to london, and Jennifer was of great help. She is professional, responsive, and also very lovely. We were lucky that we reached out to her. We also thanks Ieva for all her help. JLL has a great team, they are valuable assets to the company.
Dear Annie, Thank you for taking the time to leave this review. … More
5/5
GoogleVery professional and friendly staff from Jennifer Steph and the other team when we popped in for our ID checks. Everything was done in a very nice timely manner. Thank you for helping us find out first family home in Canary Wharf.
Dear Aikaterini, Thank you for your 5 start review. … More
5/5
GoogleRating only, no written review.
Hi Adrian, Thank you for your 5 start rating! … More
5/5
GoogleGreat experience with JLL estate agency they helped me to land my lovely new home special shout to Ayesha she was extremely helpful and responsive during all process. Thank you again for helping me get my dream home
Dear Trisha, Thank you for taking the time to leave 5 start rating! … More
5/5
GoogleRating only, no written review.
Thank you for your 5 start rating!
5/5
GoogleI was looking for rental property and Adam was extremely helpful. The service was professional and I always had a prompt response from both Adam and Stephanie. I have no complaints
Dear Avril, Thank you for your 5 star review! … More
5/5
GoogleExcellent smooth fast professional services to move in the stuning newly build Landmark Pinnacle tower. Thank you to Adam Garson for your help.
Dear Cyril, Thank you for your feedback, we do hope you will enjoy your new home at Landmark … More
5/5
GoogleWonderful experience, high quality service, very professional and efficient.
Hi Himanshu, Thank you very much for your 5 star review, much appreciated! … More
5/5
GoogleVery professional and efficient experience for renting an apartment. The team has been really helpful.
Hi Thomas, Thank you very much for your 5 star review, the team will be thrilled! … More
5/5
GoogleMy first time to engage JLL. Nice to e-meet Adam who is efficient in finding me a suitable tenant. Adam is responsive in our communication and is ready to answer any questions I may have. I look forward to have same good experience with JLL’s management team.
Dear Jessie, Thank you for sharing your feedback with us. … More
5/5
GoogleAdam help me find a nice flat and completed the move in process in a very short time. Very professional. Really appreciate his help!
Dear Jingren, Thank you for your 5 start review. … More
5/5
GoogleGreat agency to rent properties from - very responsive and quick on any issues. We were assisted by Gemma on a contract change as well the process was incredibly quick and smooth. Being burned by unprofessional letting agencies before I can wholeheartedly recommend JLL :)
Dear Elitsa, Thank you for taking the time to leave this review! … More
5/5
GoogleReally liking the new flat which has met and exceeded my expectations and the estate agent gave really good recommendations of properties based on what I was looking for
Dear Toby, Thank you for your feedback. … More
5/5
GoogleWhen you combine professionalism with passion, meet Gemma at the Canary Wharf office. Super responsive, professional and to top it all of, you're always met with a smile. The Canary Wharf office is simply a pleasure to work with. Thanks again!
Hi there, Thank you very much for sharing your experience with us. … More
5/5
GoogleThe JLL Canary Wharf team assisted me with my move into Landmark Pinnacle. Ayesha was very helpful and clear throughout the whole process, provided all required information straight away whenever needed. From viewing the property to …
Dear Elliot, Thank you for taking the time to leave this fantastic review. … More
5/5
GoogleI would like to give Danny at the Canary Wharf office the thumbs up for his excellent work. He is responsive and professional. I am impressive that I can manage to complete my purchase of property in less than 3 weeks, upon his assistance on coordinating every party concerned. Thank you, Danny, well done!
Dear Nathalie, Thank you for this amazing review! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
