Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWonderful experience, they’ve always been very quick to reply and have been very helpful and accommodating for all my enquirers, probably one of the best agencies I’ve ever had to deal with.
Hi Goulas, Thank you for your 5 star review! … More
5/5
GoogleVery positive feedback for my new lease in the Canary Wharf area. Sales experience with Jennifer and Stephanie was excellent, similar initial feedback for the account manager - Lingqiao. Overall, great experience, team is responsive and the move was completely remote. Documentation was easy.
Hi Stoyan, Thank you for taking the time to write this review. … More
5/5
GoogleJennifer and Stephanie basically ticked all the boxes. They are super responsive, helped me find a wide range of rental options and finally find my ideal next flat to rent. They are also very helpful in connecting with the landlord and …
Dear Dandelin, We are incredibly grateful that you took the time out to leave this review. … More
5/5
GoogleJennifer and the team at JLL Canary Wharf were excellent at assisting us with our move. Communication was quick and clear and the whole process ran smoothly. They answered any questions we had and tailored the service to suit our needs due to distance.
Dear Virginia, Thank you very much for your feedback. … More
4/5
GoogleSecond time dealing with JLL - very efficient!
Dear Lizbeth, Thank you for your review. … More
5/5
GoogleI can highly recommend JLL. The overall process was very smooth!
Hi Andreas, Thank you for rating us 5 stars! … More
5/5
GoogleJLL helped through my buy-to-let apartment process. The Canary Wharf team is friendly and helpful in the property completion, handover and letting process. Thanks.
Dear Pang, Thank you for 5 star review. … More
5/5
GoogleExcellent service from Jennifer and the team at JLL - very professional, responsive and a pleasure to deal with.
Dear Mark, Thank you for your 5 start review! … More
5/5
GoogleBest in class service and trustworthy very professional agents. Highly recommend
Hi Nicola, It's wonderful to see that you had 5 start experience at JLL! … More
4/5
GoogleMy experience with Danny over at the sales team was terrific. He showed me some impressive properties, which met my expectation.
Dear Anthony, Thank you for taking time to write this review, we will make sure to pass your … More
5/5
GoogleAyesha was super helpful, patient and responsive throughout the letting process. Would definitely use JLL again in the future!
Dear Ethan, Thank you for giving us 5 starts! We'll make sure to pass this on to Ayesha. … More
5/5
GoogleWe had a really great experience with JLL. We were helped by Jennifer and Ieva and they were always at hand to answer any queries and provided brilliant support!
Dear James, Thank you for your review. … More
5/5
GoogleGreat customer service. Jennifer was extremely helpful from the beginning of the renting process until my actual move in date. I am very happy about how every detail of it has been dealt with.
Dear Margherita, Thank you for nice feedback, we'll make sure to pass this on to Jennifer too! … More
1/5
GoogleWhilst the letting agents are friendly and responsive, the property management team are not. As soon as we secured our tenancy agreement we were rushed out the door and left with a plethora of maintenance and health + safety issues with the …
Dear John, I am really sorry to read your comments here and would like to look into the … More
5/5
GoogleFantastic team. Found, signed and moved in to my new flat within less than two weeks. Many thanks to Adam from the Canary Wharf team!
Dear Josh, We'd like to thank you for taking the time to leave this review. … More
5/5
GoogleRating only, no written review.
Hi William, Thank you for 5 star rating! … More
5/5
GoogleRating only, no written review.
Hi Judy, Thank you for your 5 star rating! … More
5/5
GoogleJennifer was fantastic and super easy to deal with. We had a great and quick service although in lockdown and with restrictions in place.
Dear Ilenia, Thank you for your 5 start review, this means a lot to us. … More
5/5
GoogleGreat service, very professional, all processes are quite streamlined, great customer experience so far
Dear Alina, Thank you for your 5 star review, this means a lot to us! … More
5/5
GoogleSuper impressed with the service speed, professionalism and energy I received from Adam Garson at JLL. …
Dear Lewis, Thank you for taking time to write this review. … More
5/5
GoogleJust rented a new flat in Canary Wharf with JLL. Sorted it out in record quick time, and the team was very helpful.
Hi Kit, Thank you very much for your review. … More
5/5
GoogleHelped us to let out a property recently. The process is very smooth and all issues/questions have been addressed quickly.
Dear Wentao, Thank you so much for your feedback! We are really glad you decided to trust JLL … More
5/5
GoogleJennifer and Stephanie at the canary wharf branch were super helpful and attentive! I’ve had the smoothest experience with renting
Hi Vinusha, Thanks so much for your feedback! … More
5/5
GoogleHad a smooth renting experience through JLL. They have a wide inventory of properties and do their best to get you a place that fits your budget and style. Jennifer Dawson and Kate Amos have been fantastic!
Hi Mohit, Thank you for your review. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
