Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have just completed on a flat purchase with Ed from JLL as the seller's agent. Through the whole process from my first viewings in Greenwich, Ed couldn't have been more helpful. He was knowledgable about all of the flats I viewed and very …
Dear Lucy, Thank you so much for your feedback! We are really glad to see that Ed has … More
5/5
GoogleSold my flat in Lewisham through JLL, they were great start to finish. Knew the area, knew the building, and knew the nuances of selling a recently built high rise flat. Our sale took a a while to go through, but Michael from JLL stayed on …
Dear William, Thank you very much for your feedback and for choosing us to sell your property. … More
5/5
GoogleFrom our refreshing conversation with Yasmin Forrester, the Lettings Manager at JLL Greenwich, we found her to be delightful and very professional in her approach to letting our property. Yasmin offered practical advice, was positive, …
Dear Candice, Thank you so much for your feedback! We are really glad you decided to trust JLL … More
5/5
GoogleI had a fantastic experience with JLL and in particular the sales advisor Michael. The sale process was rather difficult due to various factors which were outside our control. Michael was always on top of everything and kept me informed …
Dear Nicole, Thank you for the review. … More
5/5
GoogleWe were super-impressed with the service we received from the JLL team in selling our East Greenwich house recently. Right from the start, the team was extremely proactive and we were on the market within a week of Graham undertaking our …
Dear Vince, Thanks so much for your feedback! … More
5/5
GoogleMy boyfriend and I recently bought a house in Greenwich with JLL. Our estate agent was called Ed and he did a fantastic job throughout the process. We had previously viewed a house with Ed and he actually identified this house for us as …
Dear Lois, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleI had a very good experience with JLL and in particular the sales advisor Eduard. He kept me informed of the entire process throughout and was extremely responsive. I was particular pleased with his prompt actions to resolve any obstacles …
Dear Keiran, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleThanks a lot to Isobel and Bruna. We have found an excellent flat that is managed by JLL. The experience of viewing and signing the new tenancy with JLL has been excellent. The flat, where we live now, is managed in a great way too. …
Dear Yura, We can’t thank you enough for the kind words. We are glad to hear that your … More
5/5
GoogleI´d like to make a public remark on this company. It´s been a very challenging year but you managed to help, accommodate new safety protocols and client led focus at all times in such a professional manner. Thanks for this and for finding …
5/5
GoogleThe team at JLL helped us to rent new apartment. Would definitely recommend thіs company to everyone! A special Thank you to Michael Chu , he is very professional ! He answered all our questions, clearly knows the market, he has also …
5/5
GoogleWe dealt with Michael at JLL for the purchase of our new home. He was incredibly responsive, answering any and all queries on Whatsapp whilst keeping us up to date on updates from the vendor's side of things. …
5/5
GoogleWe recently purchased a flat through JLL in Greenwich and communicated directly with Graham and Michael who were both very helpful. We were impressed with Michael's responsiveness as he responded swiftly to our calls or emails and was …
5/5
GoogleI was impressed from the start with the entire team - everybody I spoke with showed impressive knowledge and experience of the local market. Eduard in particular has been brilliant. He has been incredibly enthusiastic and professional - I …
Dear Katie, We’d just like to thank you for taking the time to write this review. … More
5/5
GoogleSenior Property Agent Michael Harvey is the best agent you can find in the area. He is responsible and responsive. He is competent and professional. …
Dear Ho, Thank you very much for taking the time to share your feedback with us. … More
5/5
GoogleI was really happy with David Lazar managing the sale of my property. I found him to be knowledgeable, responsive and professional in all his communication with myself and the buyers. …
Dear David, We can't thank you enough for this excellent review. … More
5/5
GoogleMichael has helped us to buy the flat before stamp duty holiday ends, we definitely cannot achieve this impossible deal without his constant presence, high standard professionalism, and great connectivity with all parties. Michael has shown …
Dear Neil, Thank you for this lovely feedback. … More
5/5
GoogleMichael Harvey was very helpful and professional in helping us with our property purchase. It was a particularly busy and stressful time due to the stamp duty holiday deadline, and Michael was instrumental in chasing things up to get our …
Dear Georgina, Thank you very much for sharing your experience with us. … More
1/5
GoogleHorrible experience! No one is able to help there, no one answers their calls. Very unprofessional group of people and it has been tough to deal with them after having paid the entire rent upfront! During the sales, they answer all their …
Dear Sanay, I am very sorry to hear you have had trouble reaching us by phone and this … More
2/5
GoogleMy experience mimics those below, in that the communication from representatives at JLL was completely shocking. Ringing 10x a day to either never even get an answer, or to be told someone would ring me back- for this to never occur. I …
5/5
GoogleWe had the best professional experience when dealing with JLL, and their super agent George Reeves. George helped our family find a new apartment in central London at an extremely competive price. He amazed us with his professionalism, …
Dear Abdulrahman, Thank you for taking the time to write this review, it means a lot to us and we … More
4/5
GoogleGeorge Reeves handled my move in and was very helpful and responsive during the whole process, he was always there to answer my questions and provide helpful information. …
Dear Rosie, Thank you very much for taking the time to write this review. … More
5/5
GoogleVery professional agency and they respond to the queries quickly. Also their agent Ayesha was very helpful and guided us through entire process.
Hi Daniel, Thank you for your 5 start review, this means a lot to us! … More
5/5
GoogleThanks to Liam and the team at JLL for pushing through my purchase of a fantastic new property. The pressure was kept on the various solicitors involved in this complex process with communication maintained throughout and excellent service standards.
Dear Lan, Thank you very much for taking time to write this review. … More
5/5
GoogleI sold my apartment in Canary Wharf using JLL in Dec 2020. After speaking to several other estate agents in the area, I knew after meeting Liam and Mark that JLL were the most knowledgeable and I wanted them to sell my property. We had …
Dear Bradley, Thanks so much for your feedback! We’re really glad you decided to trust JLL in … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
