5/5
GoogleRating only, no written review.
Agent replied · 14 October 2026
Thank you for your 5 star rating!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotTerrible experience, Not professionals!!
Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.
5/5
GoogleJLL recently sold an apartment for my wife and I and provided a thoroughly professional service from start to finish. Graham ensured that the JLL service doesn't end at the point a sale is initially agreed and kept both buyer and seller …
5/5
GoogleHad a great experience renting through JLL. Dovile was very responsive throughout the process and the move was hassle free. This was even more appreciated as everything happened during lockdown. …
5/5
GoogleEd Diac is one of the best estate agents I have ever worked with. Buying a property is one of the biggest purchases a person can make in their life. Ed was supportive, helpful and always available to answer the million questions I had. He …
5/5
GoogleFantastic experience with JLL Greenwich - mainly Ed Diac but also Graham and the support team as well. Ed in particular went out of his way at every stage (even though I was not the one paying JLL!) and was communicative and proactive …
5/5
GoogleOnly positive things to say about JLL Greenwich. From start to finish our sales agent, Eduard, has been nothing but professional, patient, caring and always on top of everything. He was very responsive and did anything he could to help us …
5/5
GoogleI bought a property with three flats in an upcoming area which I thought had great potential to accommodate a fourth flat similar to others on the same street. The council was not very happy and delayed me for 6 months without actually …
5/5
GoogleEd at JLL helped us with our house purchase and he was exceptional. We had viewed around 50 properties prior to our purchase and Ed has been the best of the Estate agent we have dealt with. After we pulled out of one purchase due to its …
Agent replied · 22 June 2026
Dear James, Thank you very much for taking time to write this review. … More
5/5
GoogleWe sold our place through JLL and our agent, Adam, has been amazing! He secured us a very good offer for the flat, in line with our expectations and in a relatively short period of time. Not only that, but he has been present and very …
Agent replied · 22 June 2026
Dear Viola, Thank you for taking time to write this review. … More
5/5
GoogleI was very fortunate to have a great estate agent, Michael Chu made sure that I had everything I needed and was very kind and professional throughout the entire process. …
Agent replied · 22 June 2026
Dear Cindy, Thank you so much for taking the time to leave an excellent rating. … More
5/5
GoogleWe worked with Michael from JLL to try to secure a rental property over the holidays. He went above and beyond negotiating with the landlord on our behalf for pet friendliness and furnishings, but in the end we were unable to move forward …
5/5
GoogleI have worked with Adam Tindides on a sale of our 2-bed property. Adam is very responsive, actually very creative in helping us achieve our goals. He helped us bridge the gap between what the buyer wanted and we as sellers needed to …
Agent replied · 21 June 2024
Hi Ako, Thank you for sharing your kind words with us. … More
5/5
GoogleIn the past 14 months I've been hunting for my first dream home. I can not describe how many agents and agencies I faced and spoke with. Some of the big agencies even shame to name or describe their work. I want to say that this agency and …
5/5
GoogleEduard is very professional and friendly. Always offering advice, guiding me through the process , patient with all my questions and queries and above all, did everything he promised. …
Agent replied · 21 June 2024
Dear Maria, We can't thank you enough for this wonderful review! … More
5/5
GoogleMichael provided with a first class professional service. From taking the instructions he kept us fully informed with the progress of the viewings and kept going until we achieved the sale. …
Agent replied · 21 June 2024
Hi Zhao, Thank you very much for your review. … More
5/5
GoogleI have recently purchased a house through Michael Chu at Greenwich JLL. Michael has been proactive, professional and helpful throughout the transaction process. He has been reachable and extremely responsive right from the viewings through …
Agent replied
Dear Sowmya, Thank you for this excellent review! … More
5/5
GoogleMax and I rented our flat through JLL Greenwich and it was rented so we quickly we had to move out earlier than first planned. Michael Chu rented our apartment, Bruna looked after all of the paperwork and Yasmin was able to answer any …
Agent replied
Hi Amy, Thank you for sharing your experience with us! … More
5/5
GoogleWe are extremely happy with the service received from JLL especially from Michael Chu. They made the process of viewing, payments and check in extremely smooth for us. …
Agent replied
Dear Deepthi, Thank you for this lovely review. … More
5/5
GoogleI had a great experience, Michael helped me find the perfect place for me and the process was very organised and straightforward. …
Agent replied
Dear Xiomara, Thank you for sharing your experience with us. … More
5/5
GoogleI have been renting a place via JLL for several years now and recently came across few issues that I needed an assistance with. As property manager I dealt with previously left, I was assisted by new manager …
Agent replied · 21 June 2024
Dear Alicja, Thank you very much for taking the time to leave this excellent review! … More
4/5
GoogleOverall Dovile has proved to be highly responsive and a pleasure to deal with, She has handled everything we've put her way. Moreover, I actually got the impression she cared about our happiness in our new home - a bit of a rarity these …
Agent replied · 21 June 2024
Dear Jonathan, We are incredibly grateful that you took the time out to leave this review. … More
1/5
GoogleThe staff in the store made countless errors throughout our tenancy. Their errors cost us money and caused sleepless nights. …
Agent replied
Hi Tom, Sorry to see your comments of your ongoing deposit return experience with us. I … More
5/5
GoogleCurrently renting a property from JLL, they are very professional and a pleasure to let from, and kinder to the self employed than some other London estate agents! …
Agent replied
Dear Janez, Thank you for taking time to write this review, it means a lot to us! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
