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JLL estate agents in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,398 reviews across 14 offices and 3 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,868

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

Trustpilot logo

413

Reviews on Trustpilot

All 14 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I can’t thank JLL Woodberry Down enough. My lettings negotiator, Hanan, was the kindest and most helpful person as soon as she picked up the phone to me. Not only that, but she negotiated my dream flat for me at a time when it was really important for me to find my own space and feel safe and comfortable. I appreciate her professionalism but also her empathy. As far as the process between having my offer accepted and moving in. Hanan and the wider team, Stephanie and Tiffany, have been incredibly responsive and fast to answer any questions and offer me the information I need. Thank you!

Ashleigh · 7 April 2022 · JLL Finsbury Park

Agent replied · 7 April 2023

Dear Ashleigh, We can't thank you enough for this wonderful review. Delighted to see that Hanan was the kindest and most helpful person and she helped you to secure your dream apartment, we'll make sure to pass this feedback on to Hanan, Stephanie and Tiffany and we do hope you'll enjoy living there! Thank you, JLL Finsbury Park Team

5/5

Google

Had a great experience with Pierre-Yves who was very helpful, available and understanding during the whole process. I would definitively recommend.

Hakim · 31 March 2022 · JLL/ WA Ellis Knightsbridge

Agent replied

Dear Hakim, Thank you for your 5 star review. Thank you for your kind words about Pierre-Yves too, we'll make sure to pass your feedback on to him too and we are glad to hear that he was very helpful throughout the process. Thank you, JLL Knightsbridge Team

5/5

Google

I would highly recommend JLL in Chelsea for their professionalism. I’ve completed the property touring and contract both online before I come to London, which really make things easier. Now I’ve moved into my property for two weeks and everything is good so far👍Thank you Andrew and the team😊 …

XIAOJING · 30 March 2022 · JLL Chelsea

Agent replied

Dear Xiaojing, Thank you for sharing your experience with us. Wonderful to hear that you managed to find your new home virtually thanks to Andrew and the team, we do hope you will enjoy your new home! Thank you, JLL

3/5

Google

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

Beertricks · 30 March 2022 · JLL Leeds

5/5

Google

Phoebe and Kasia are very profesional and customer oriented. I'm really happy with the service JLL provided, everything went smoothly

Magali · 26 March 2022 · JLL Mayfair & Marylebone

1/5

Google

Have sent and contacted JLL quite a few times but never heard back. It’s been almost one and half year, still haven’t got my deposit back. I won’t recommend anyone to rent or buy from JLL and will high recommend international students to avoid this estate agent. The funny thing is JLL wanted to charge me for those existing issues which were clearly stated in the inventory check in report. And I paid over £450 for the end of tenancy cleaning service via jll’s living app but they messed up the blinds which asked me to be charge for this again. Now I just want to confirm if jll still holding the deposit or it has been released to the landlord so I could put down the correct information for raising the claim.

Nina · 24 March 2022 · JLL Stratford

Agent replied

Dear Nina, I’m sorry to have read your comments. I would like to look in to this matter and help you resolve it. Could you please get in touch with me on Anneka.Ma@eu.jll.com with more details? Thank you, Anneka Ma Property Management - Operations Manager

5/5

Google

This review is in regards to one of the agents George Reeves. As you probably guess by the full star review, I‘ve found the whole process of arranging my lease forwards to the moving in procedure incredibly swift, kind, and as uncomplicated as it gets. The best experience with real estate agents I had so far (in London and beyond). What stood out for me, was the fact that George - as everyone associated with JLL - seems to understand that todays tenants can be buyers tomorrow. Something literally every real estate agency I‘ve dealt with in the past didn‘t want to understand (no shade intended). There was not a single aspect I could criticise if I tried. I‘ll never change to another agency again and highly recommend the agency in general, and George specifically. Great team!

Patrizia · 24 March 2022 · JLL Kensington

Agent replied

Dear Patrizia, We're very grateful that you shared your experience with us! We're also pleased to hear that George did a great job with your rental and that the whole process was swift and smooth. We're certain George will appreciate your kind words too and we hope you're settling in well in your new home. Thank you, JLL

5/5

Google

JLL were highly professional and very helpful with any matters regarding our tenancy. Jennifer Dawson and Gemma Rogers in particular responded to any queries we had extremely quickly and politely. I would highly recommend any one looking to rent in London to rent a property under JLL. From Yasmin and James.

Yas · 24 March 2022 · JLL Canary Wharf

Agent replied

Dear Yasmin and James, We're are very grateful for your review! Glad to hear that Jennifer and Gemma were very professional and helpful, and thank you for recommending us to anyone looking to rent. We'll make sure to share your feedback with them. Thank you, JLL

3/5

Google

Rating only, no written review.

Flávio · 23 March 2022 · JLL Nine Elms

5/5

Google

Fantastic service from both Joanna and Siobhan - would highly recommend.

Damilare · 23 March 2022 · JLL Nine Elms

Agent replied

Dear Damilare, We're very grateful for your review! Pleased to hear that Joanna and Siobhan did a fantastic job, we'll make sure to pass this on to them! Thank you, JLL Nine Elms Team

5/5

Google

Had a great experience with JLL’s team Faye, Zoe, and Catherine. I received the apartment on time, and had a few requests which were followed up and solved immediately by the team.

Khalid · 23 March 2022 · JLL Manchester

Agent replied

Dear Khalid, Thank you for sharing your experience with us. Wonderful to hear that Faye, Zoe and Catherine were helpful with your rental. We do hope you will enjoy your new home. Thank you, JLL Manchester Team

2/5

Google

Poor service. Started all well, didn’t finish very well. First, this agency didn’t inform us about law changes about how much notice you need to provide to a tenant before they move out. Second, they posted keys to the WRONG address ignoring the one provided in an email; and there was no name and no return address! Quite unprofessional. Also, not the best agency in communicating while they were in charge of the flat

Kristina · 22 March 2022 · JLL Manchester

Agent replied · 21 March 2024

Dear Kristina, I’m sorry to read your comments here. I would like to look into issues you mentioned above and help to resolve it. Can you please get in touch with me on Oliver.Dolan@eu.jll.com so we can discuss this further? Many thanks, Oliver Dolan Manchester Office Manager

5/5

Google

Rating only, no written review.

Mark · 20 March 2022 · JLL Manchester

Agent replied · 29 July 2023

Dear Mark, Thank you for your 5 star rating! … More

5/5

Google

Rating only, no written review.

A · 20 March 2022 · JLL Manchester

Agent replied · 29 July 2023

Thank you for your 5 star review!

5/5

Google

Rating only, no written review.

Vlad · 20 March 2022 · JLL Manchester

Agent replied · 29 July 2023

Dear Vlad, Thank you for your 5 star rating! … More

5/5

Google

This is now the third time that I have used JLL to let my apartments and they have always provided an excellent service.

Ricky · 20 March 2022 · JLL Manchester

Agent replied · 12 April 2023

Dear Ricky, Thank you for taking the time to share your experience with us! … More

5/5

Google

Another quick and professional let for my property. Been with JLL Manchester for 6 Years now - great service, helpful and quality.

Paul · 20 March 2022 · JLL Manchester

Agent replied · 12 April 2023

Dear Paul, We're very grateful for this excellent review! … More

5/5

Google

Rating only, no written review.

Silvestre · 20 March 2022 · JLL Manchester

Agent replied

Dear Silvestre, Thank you very much for your 5 start review. … More

5/5

Google

Rating only, no written review.

Kaitlyn · 20 March 2022 · JLL Manchester

Agent replied

Thank you for your 5 start review!

5/5

Google

Very fast replies to any enquiries we had and very helpful in helping us secure a tenancy that we had been struggling to find for a while!

Ben · 20 March 2022 · JLL Manchester

Agent replied

Dear Ben, Thank you for sharing your experience with us. … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.

Reviews may appear on more than one platform.

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