4/5
GoogleRating only, no written review.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExcellent service from Alex, Jacqui and the rest of the team. Alex was super helpful and helped me navigate my slightly toddy turvy first time purchase. They were always on hand to answer questions and Alex worked tirelessly to get the purchase over the line. I would recommend them to everyone.
5/5
GoogleIncredible services and expertise!! So helpful and kind and will always be my go to estate agents!
Agent replied · 22 May 2026
Thank you so much for taking the time to write this incredible 5* review for our Chesham Sales team. We are delighted to read that they will always be your go to estate agents! We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleI highly recommend Jacqui and her team at Chesham Frosts. They were of great support throughout my selling and buying. They were patient, offered support and honesty, which is so rare in estate agents. I would always try to use them should I buy/sell in future.
Agent replied · 22 May 2026
Hi Katie - Thank you so much for taking the time to write this 5* review for our Chesham Sales team. We are delighted to read that they were a great support throughout your selling and buying. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
3/5
GooglePurchased property, 6 weeks ago. Told there was WiFi access by agent. Still no confirmation of WiFi as there is no cable connecting the house.
5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
5/5
GoogleHanan and Alessandra were very helpful Both responded to my queries promptly and made the process of signing a new tenancy run smoothly.
Agent replied · 12 April 2023
Dear Danielle, Thank you very much for your 5 star review, it means a lot to us! Delighted to hear that Hanna and Alessandra were very helpful, were prompt to deal with your queries and made the process of signing new tenancy hustle free. They will appreciate your kind words too! Thank you, JLL
1/5
GoogleSTAY AWAY FROM THIS AGENCY!! They have no integrity and do not have any principles or morals on how to do business. Stealing from deposits for little scratches on the wall that were reported during the inventory, finding any possible excuse like finger prints to take money from the deposit. I'd recommend you deal with more honest agencies, plenty of them in London
Agent replied · 21 June 2024
Dear Rached, I’m sorry to have read your comments. I would like to look in to this matter and help you resolve it. Could you please get in touch with me on Anneka.Ma@eu.jll.com with more details? Thank you, Anneka Ma Property Management - Operations Manager
1/5
GoogleWhen I chose to do business with JLL London, I thought I was dealing with the globally known firm, not a franchise office that does not keep with the standards of JLL. Beware of this firm, they are very sloppy in how they do business and have highly risky and suspect business practices. Note that Jones Lang Lasalle Ltd. has zero affiliation or oversight with this office.
Agent replied · 21 June 2024
Dear Christian, I’m sorry to read your comments here. I would like to look into issues you mentioned above and help to resolve it. Can you please get in touch with me on Neil.Short@eu.jll.com so we can discuss this further? Many thanks, Neil Short City Lettings Director
5/5
GoogleIt's the best choice if you'd like to find lettings in London, JLL is a professional estate agency, esp thanks to my agent Amelia Hoskin, she patiently introduce every details of the property, negotiating with the landlord as well. 5 Stars highly rank!
Agent replied
Dear Ming Yi, Thank you for sharing your experience with us. We work very hard to deliver best service so we're thrilled to see that this reflected on your experience, we'll make sure Amelia will get the recognition she deserves. Thank you, JLL City Team
5/5
GoogleBoth Jonny and I are delighted to work closely with the entire Lettings Team at JLL Nine Elms. We’ve relied heavily on Daniel Turners rental knowledge, professional approach and experience during the acquisition of 33 properties last year. He and his team have been unbelievably officiant, effective and a genuine pleasure to work with professionally. A huge thank you to Siobhan, Joanna and Henrietta for renting all of our apartments without fuss. Please do contact them if you have property to rent as you won’t be disappointed. We look forward to working with you again this summer! Carlo Nasti Director at Capital Homes International LLP
Agent replied
Dear Nasti, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Very pleased to hear that Dan and his team have been unbelievably officiant, effective and genuine. We'll make sure they'll receive this review and will get recognition they deserve for their hard work. Thank you, JLL
5/5
GoogleI would highly recommend JLL in Chelsea for their professionalism. I’ve completed the property touring and contract both online before I come to London, which really make things easier. Now I’ve moved into my property for two weeks and everything is good so far👍Thank you Andrew and the team😊 …
Agent replied
Dear Xiaojing, Thank you for sharing your experience with us. Wonderful to hear that you managed to find your new home virtually thanks to Andrew and the team, we do hope you will enjoy your new home! Thank you, JLL
2/5
GooglePoor service. Started all well, didn’t finish very well. First, this agency didn’t inform us about law changes about how much notice you need to provide to a tenant before they move out. Second, they posted keys to the WRONG address ignoring the one provided in an email; and there was no name and no return address! Quite unprofessional. Also, not the best agency in communicating while they were in charge of the flat
Agent replied
Dear Kristina, I’m sorry to read your comments here. I would like to look into issues you mentioned above and help to resolve it. Can you please get in touch with me on Oliver.Dolan@eu.jll.com so we can discuss this further? Many thanks, Oliver Dolan Manchester Office Manager
5/5
TrustpilotParsons Green Team
The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.
1/5
GoogleRating only, no written review.
5/5
GoogleVery thorough and professional. I had all my concerns answered right away.
Agent replied
Dear Faiz, Thank you for taking the time and leaving us 5 star review, it means a lot! Thank you, JLL Greenwich Team
5/5
GooglePam at JLL is outstanding. Top class service, pragmatism and responsiveness.
Agent replied
Dear Alex, Thank you very much for your 5 star review, we'll make sure to pass on your kind words to Pam. Thank you, JLL Knightsbridge
5/5
TrustpilotParsons Green team
The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team
5/5
GoogleVery thorough and professional. I had all my concerns answered right away.
Agent replied · 12 April 2023
Dear Faiz, Thank you for taking the time and leaving us 5 star review, it means a lot! Thank you, JLL Greenwich Team
5/5
GoogleFantastic experience renting with JLL. Comms was great from start to finish, and they handled all my queries swiftly. Huge thanks to Dovile, Helena and Keely for their amazing service.
Agent replied · 12 April 2023
Dear Siva, Thank you for your 5 star review. We're pleased to hear that you had a fantastic renting experience with JLL, we'll make sure to share your feedback with Dovile, Helena and Keely. Thank you, JLL Greenwich Team
5/5
GoogleA belated review of Adam, Graham, Ed and the team in Greenwich. They did a fantastic job of marketing and getting viewings in for our house - Adam in particular was extremely tenacious and delivered us a very favourable outcome. Thanks to everyone!
Agent replied · 12 April 2023
Dear Ashley, We can't thank you enough for this wonderful review! Happy to hear that Sales Team did a fantastic job of marketing and booking viewings at your property, we're certain the team will be pleased to see this review too! Thank you, JLL
5/5
TrustpilotKelly and Nicole did a great job…
Kelly and Nicole did a great job reletting the flat … good focus and attentiveness … thank you
5/5
GoogleHaving rented for 16 years I've dealt with a number of estate agents. Dillan was one of very few to be honest and genuine during the purchase of my house.
Agent replied · 9 April 2023
Dear Naomi, Thank you very much for your feedback. So pleased to hear that after dealing with number of other agents for over 16 years you found Dillan honest and genuine during the purchase of your house. We're certain he'll appreciate your kind words too. Thank you, JLL Stratford Team
5/5
GoogleWant to thank JLL for a great service. The process of securing the flat was really smooth and easy. Especially I want to thank Hanan who was really helpful answering all of my questions, organizing the viewings and many other things. Definitely recommend.
Agent replied · 7 April 2023
Hi Артём, Thank you for taking the time to share your experience with us! Fantastic to hear that the process was smooth and easy and that Hanan was very helpful. We hope we can assist you in the future too and will make sure Hanan will receive this lovely review! Thanks, JLL Finsbury Park Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
