4/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Dera Tian, Thank you for your 4 star review!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE921 reviews · 663 on Google (4.7)79 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery helpful and compliance team. Big Thanks to Adam, Vaitkiene and Indra. Thank you so much.
Agent replied · 19 June 2024
Dear Mneera, Thank you for you 5 start review, this means a lot to us! … More
5/5
GoogleJLL was very helpful and professional with everything. Big thank you to Joanna for everything
Agent replied · 30 July 2023
Dear Kristoffer, Thank you very much for your 5 start review! … More
5/5
GoogleAdam and Indra helped me soo much throughout the entire process of getting my property. The service and communication was excellent!! Thanks for helping me out!!!
Agent replied · 19 June 2024
Dear Sereyrot, We can't thank you enough for this excellent review! … More
5/5
GoogleDanny Greenland was representing us for the sale of our flat. He’s extremely helpful and great negotiator! 5 star!
Agent replied · 19 June 2024
Dear Hao, Thank you for taking the time to leave this review. … More
5/5
GoogleProfessional service. Gemma Rogers was extremely friendly and efficient at her work. Would definitely recommend her.
Agent replied · 30 July 2023
Dear Yi Qiao, Thank you very much for your 5 star review. … More
1/5
GoogleJLL told me that my deposit has been released and will be processed in 5 working days but 9 working days have passed and still haven’t received my deposit back. …
Agent replied · 30 July 2023
Dear Mantas, I’m sorry to have read your comments. We are aware of your matter and action has … More
5/5
GoogleSuper Thanks to Adam and Indra from JLL Canary Wharf Team. Just move here so basically know nothing. The team are very professional, proactive and fast responsive. Managed to move in so quick and get everything sort so fast.
Agent replied · 30 July 2023
Dear Tony, Thank you for sharing your experience with us! … More
5/5
GoogleAdam helped my partner and I to find a flat in a very short time. After taking a look to a couple of them, we moved to a brand new modern flat. They supported us into every single step during the process, even after we moved.
Agent replied · 19 June 2024
Dear Alberto, Thank you for talking the time out to leave this review. … More
5/5
GoogleProfessional service, Adam Garson was amazing. He instantly replied to all my messages and promptly arranged the viewings. After securing the contract, Adam and his colleague Indra were very helpful and always stayed in touch.
Agent replied
Dear Anhia, Thank you for leaving this wonderful review! … More
5/5
GoogleGemma is definitely one of the most helpful and professional people who will be able to help you with all your queries.
Agent replied
Dear Anastassia, Thank you for your 5 star rating. … More
5/5
GoogleI’ve got to thank Gemma for her hard work throughout the whole process with the flat. She helped me with any questions that I had and was quick in her responses too, the best agent I’ve had while living in London. Highly professional and efficient service.
Agent replied
Dear Kati, Thank you for this excellent review. … More
5/5
GoogleRating only, no written review.
Agent replied
Dear Paula, Thank you for your 5 star rating! … More
5/5
GoogleLucky to have Adam and Indra from JLL Canary Wharf Team for finding me an apartment which is pets-allowed. Will look forward to moving in soon with my pets :) Super thanks !
Agent replied · 29 May 2026
Thank you for your 5 star review Angela! Great to hear that you and your pets have found new home thanks to Adam and … More
5/5
Googlevery helpful team.
Agent replied · 29 May 2026
Hi there, Thank you very much for your 5 star review!
5/5
GoogleJLL were highly professional and very helpful with any matters regarding our tenancy. Jennifer Dawson and Gemma Rogers in particular responded to any queries we had extremely quickly and politely. I would highly recommend any one looking to rent in London to rent a property under JLL. From Yasmin and James.
Agent replied · 23 August 2024
Dear Yasmin and James, We're are very grateful for your review! … More
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Dear Andrew, Thank you for your 5 star rating!
5/5
GoogleAdam was absolutely great!
Agent replied · 30 July 2023
Dear Valentin, thank you for your 5 star review!
5/5
GoogleGreat experience, thanks for Jennifer and Ieva , they are very nice and trustworthy.
Agent replied · 30 July 2023
Hi there, Thank you for your 5 star review, it means a lot to us! … More
5/5
GoogleI was served by Ayesha, Ieva and Olga. They provided me good communication on the progress. I would recommend their service.
Agent replied · 30 July 2023
Dear Matthew, We're very grateful for your 5 star review! … More
5/5
GoogleEverything is smooth and quick. I found a tenant in less than a week! Thank you Jennifer and Leva for their help!
Agent replied · 30 July 2023
Dear Fung, Thank you for taking the time to leave this review. … More
5/5
GoogleWhen I called to find a house, she responded very kindly. She constantly helped me find a good home. thank you so much. you are so great.
Agent replied · 30 July 2023
Hi there, Thank you for this review, glad to hear that JLL has helped to find the house, … More
5/5
GoogleJennifer and Leva have been fantastic in quickly and efficiently helping me to move to the Wardian, Canary Wharf. A big thank you from me to both of you! :) Sanjay
Agent replied · 30 July 2023
Hi there, Thank you very much for your 5 star review! … More
5/5
GoogleMany thanks to Ayesha Ahmed she was really helpful, friendly and fast with responding along the way which made my moving in experience much easier I really appreciate her professionalism!! And I'm pleased with the apartment.
Agent replied · 30 July 2023
Dear Fatimah, Thank you for your 5 star review. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
