Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,398 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,398 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
413
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently closed an apartment lease at Greenwich through JLL. Eilis guided us through the entire process from initial discussion to closing of deal. She was very thorough, professional and helped us move through the paperwork in a diligent and efficient manner.
Dear Vighanesh, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleProfessional and responsive, I've been happy with their service since being with JLL. I initially dealt with Isobel and then Keely once I moved in and they have both been really helpful in setting me up and getting things sorted for my new place, much appreciated!
Dear Matt, Thank you for sharing your experience with us. … More
5/5
GoogleVery positive experience renting an apartment with Eilis at JLL. Everything went very smoothly, from viewing the apartment we have now rented, through the offer process, to any questions we had, Eilis was always very helpful, responsive and professional throughout. Many thanks!
Dear Max, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleIsobel and Bruna were extremely helpful and responsive in assisting us with securing a tenancy. Nothing was too much of an ask and the process was made very simple for us. Highly recommend!
Dear Olivia, It's great to hear that you have had a brilliant experience with Isobel and … More
5/5
GoogleAfter more than 10 years as client as tenant, renting and selling, I can only recommend JLL in Greenwich. Michael from the sales team is the best agent you could ever hope for!
Dear Cecile, Thank you for taking the time to leave this review! … More
5/5
GoogleVery good experience with this JLL branch since the viewing of the flat we are renting. Our property manager Keely Wesley is very responsive and competent: so far, everytime we notified an issue with the flat she replied promptly and arranged for a solution within a short timeframe. We are really happy with her work!
Dear Giulia, Thank you for your 5 star review! … More
5/5
GoogleGreat experience in renting with JLL. Super professional and fair team. Our property manager Keely Wesley always very helpful. I will definitely use the JLL again if I need to. Before I rented with another company and it was a nightmare.
Dear Viviane, We are delighted to hear you received a great 5 star service and that Keely was … More
5/5
GoogleWe have recently rented a flat through JLL and everyone been amazing, professional and lovely. I absolutely would recommend them to any of my friends. Isobel and Helena from the office were very helpful and were answering all of our queries and made everything easier for us.
Dear Musa, Thank you for your 5 star rating, it means a lot to us! … More
5/5
GoogleI have just recently rented an apartment through JLL, and am really pleased with the outcome. Eilis from the Greenwich office has been fantastic, very professional, patient in the face of delays, and very quick in the process of booking viewings / providing responses to questions or concerns raised. Would definitely recommend!
Dear Madhu, We're very grateful for your 5 star review! … More
5/5
GoogleFirst time using JLL’s services for renting a flat in London and we are very impressed with the responsiveness and professionalism we were met with. In particular, big thanks to Ayesha at the Canary Wharf branch! She was immensely helpful, walked us through every step of the process, responded to all of our queries (of which there were many), and made sure our move into our new flat went as smooth as possible. Thank you for the great experience!PositiveResponsiveness, Quality, Professionalism, Value
Dear Boyan, Thank you very much for this excellent review. We're delighted to hear that your first experience with JLL was great and Ayesha helped to ensure smooth move in process. Thank you, Canary Wharf Team
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Dear Michael, We are very grateful for your 5* star review! Also great to hear that Eilis was very helpful during this stressful period and made the whole experience more pleasant, and we do hope you will enjoy your new home! Thank you, JLL
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Dear Michael, We are very grateful for your 5* star review! Also great to hear that Eilis was very helpful during this stressful period and made the whole experience more pleasant, and we do hope you will enjoy your new home! Thank you, JLL
1/5
Googlepoor service
Dear Tina, I am sorry to hear you have experienced poor service. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details? Thank you, Oliver Dolan, Manchester Office Manager
1/5
TrustpilotWish there was lower rating
Wish there was lower rating . Worst in the industry.
1/5
GoogleI strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.
Hi there, Thank you for your feedback, we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database, so If you could provide us with more information at Suth.luciancanbert@eu.jll.com. Many thanks, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleMy experience with JLL was absolutely great. Me and my colleague, took a little risky approach and rented it without even seeing the place in person. Pierre, who was our agent has done a fantastic job, he was very responsive, helped us negotiate the contract and overall was very very helpful. I have just moved in here yesterday, and the flat is great. Definitely recommend :)
Dear Katarzyna, We are incredibly grateful that you took the time out to leave this review. It's wonderful to hear that your experience with JLL was great and that Pierre has done a fantastic job. We'll make sure to share your feedback with him and we do hope you will enjoy your new home! Thank you, JLL Team
5/5
GoogleHad a great experience with Pierre-Yves who was very helpful, available and understanding during the whole process. I would definitively recommend.
Dear Hakim, Thank you for your 5 star review. Thank you for your kind words about Pierre-Yves too, we'll make sure to pass your feedback on to him too and we are glad to hear that he was very helpful throughout the process. Thank you, JLL Knightsbridge Team
5/5
GooglePam at JLL is outstanding. Top class service, pragmatism and responsiveness.
Dear Alex, Thank you very much for your 5 star review, we'll make sure to pass on your kind words to Pam. Thank you, JLL Knightsbridge
5/5
GoogleDealt with Megan from Chelsea office. She’s very professional and polite, made things smooth and efficient for us which led to an offer being quickly accepted. Good service
Dear Giovanni, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better thanks to Megan! We'll make sure she will receive this lovely feedback! Thank you, JLL
5/5
GoogleI recently completed a property purchase with the help of Marco Cardin who was an excellent guide through the entire process. He always got things sorted promptly, he gave me a great recommendation for a solicitor and I felt well cared for on a personal level as well. He even went the extra mile to sort out debt on the heating meter with the seller after the purchase had completed. I can strongly recommend Marco to anyone wanting to buy or sell a property in Stratford!
Dear Andreas, Thank you for the 5* Google Review and for taking the time to share your feedback. It makes it all the more worthwhile to the team when their service has been acknowledged and it is fantastic to hear that Marco has demonstrated his knowledge, professionalism and was very helpful during the purchase process. We hope you will enjoy your new home and we will make sure to pass these comments on to him. Thank you, JLL Stratford Team
5/5
GoogleI really had a good experience doing buisness with Mann letting . Lauren was completely helpful and kept me updated throughout the process and Danny was such a nice person to speak too . Very good experience
Thanks for the wonderful 5* review and comments! Best wishes, Lucy, Customer Relations.
4/5
GoogleBeth and the team were professional from start to finish of the process to sell my house. Abbie and Joe were courteous to me and the viewers at all times and I valued their honesty and enthusiasm. Thanks to you all.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently moved out of a flat and found the staff at Mann Countrywide to be very helpful. Danny was especially helpful as he offered his professional advice when asked and promptly returned any of my missed calls :)
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleOur experience as first time buyers through Mann was exceptional. The team were great, explaining every step along the way and regularly providing us with updates. A special mention to Joe for ensuring everything progressed smoothly from beginning to end.
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 921 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
