Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJLL Core Property Manager Joana Ferreira provides professional service and mangement. Joana keeps good contact with us to make sure our property is well managed. Her prompt responses to any questions raised is deeply appreciated.
Hi there, Thank you very much for sharing your experience with us. … More
5/5
GoogleI am very happy to have dealt with JLL and I would buy from them again. They helped me a lot during the whole purchasing process and they would answer all your questions immediately. I cannot recommend them enough.
Dear Lorin, Thank you for your feedback. … More
5/5
GoogleWe had a brilliant experience with JLLGreenwich especially with Michael Chu who worked with us throughout the process. We couldn't have hoped for a better agent - he really went above and beyond. The whole team at JLL were excellent and we worked through all the challenges of buying a property feeling very supported.
Dear James, Thank you for taking the time to leave this review. … More
5/5
GoogleA big thank you to Eduard of JLL Greenwich for the only thorough market price evaluation of my flat ( I went to 3 local agents). He saved me time and money and I would recommend him to any potential seller.
Dear Wendy, Thank you for your feedback. … More
5/5
GoogleEd has been amazing during my transaction period. Albeit this was a transaction where time was of the essence (due to Stamp Duty holiday) he made sure that everything is done right and on time. Very responsive and happy to accomodate and support any request from my side. Thank you !
Dear Alex, Thank you for sharing your feedback with us! … More
5/5
GoogleIsobel was absolutely fantastic in helping to get us our flat - super helpful, responsive and professional. Would recommend Isobel and JLL to anyone!
Hi there, Thank you for your review, this means a lot to us! … More
5/5
GoogleEd has been beyond helpful - I honestly couldn’t have done this process without him! He was very proactive and kept me updated throughout the whole process. I couldn’t sing his praises enough! Thank you Ed!
Dear Sohail, We are so grateful for your 5-star review. … More
5/5
GoogleMy partner and I have recently moved into a new place thanks to Dovile and Brunas wonderful help! Dovile listened to our criteria and suggested the property we have now moved in to. I don't think we would have found this place without her. Thanks again!
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Dear Michael, We are very grateful for your 5* star review! … More
5/5
GoogleVery thorough and professional. I had all my concerns answered right away.
Dear Faiz, Thank you for taking the time and leaving us 5 star review, it means a lot! … More
5/5
GoogleRating only, no written review.
Hi Adam, We are very grateful for your 5 star rating! … More
1/5
GoogleRating only, no written review.
Hi there, We're sorry to read you comments here. … More
1/5
GoogleRating only, no written review.
Dear Jennifer, We're sorry to read you comments here. … More
5/5
GoogleOver and above service from Ahmed in resolving what should have been a simple issue but turned complicated
Dear Jannie, Thank you very much for your 5 star review, happy to hear that Ahmed was helpful when resolving issues you had! Many thanks, JLL
5/5
GoogleVery good experience with Michael and Eduard at JLL. Very good service, communication and information given on various topics all along the process. Would recommend.
Dear Benoit, Thank you for sharing your experience with us. … More
5/5
GoogleThe management of our apartment , by Alam , has been first class . Responsive , helpful and a 'can-do ' approach .Thanks
Dear Michael, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleMichael and Ed provided an excellent service and were very helpful in marketing our flat (successfully)! Highly recommended.
Dear Joe-Han, We're very grateful for your 5 star review! … More
5/5
GoogleKeely (property manager) has been really helpful and efficient when helping me with a maintenance issue, both in liaising with the landlord and contractors.
Dear Natalia, Thank you very much for your 5 start review! … More
5/5
GoogleAn excellent sales service. Supportive and responsive throughout from initial instruction right through until completion. Really went the extra mile!
Dear Matthew, We're very grateful for your 5 star review. … More
5/5
GoogleThanks to Eilis, I recently find my new flat through JLL during this peak rental season! That was an easy and reliable process.
Dear Jiaxi, Thank you for taking the time to share your experience. … More
5/5
GoogleThe Greenwich office made the renting process absolutely effortless, which is exactly what I had been looking for. I couldn't ask for more or recommend them highly enough. Just perfect. Thank you all!
Thanks David for your positive review and for entrusting us to rent your property in the first place. Pleased to see that you would recommend our service and we hope we can work with you again in the future! … More
1/5
GoogleWhile I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are filthy, damp on the bathroom walls, heating not working and the list goes on and on. While they said they have been working on this, I full week has passed and nothing has been fixed. Some emails are even ignored and for others we receive replies after days.
Dear Gloria, I’m sorry to have read your comments here and I would like to look in to this matter and help you resolve it. Could you please get in touch with me on Suth.luciancanbert@eu.jll.com with more details? Thank you, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleRented a property with JLL as the property managers. Our contact, Keely Wesley, was wonderful and the communication was timely, clear and professional which made our lives easier. Thank you.
Dear Karthik, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleWe have been working with Ahmed ShahidAziz for over a year and he has always been accessible, quick and competent. He is helpful and polite and we are pleased to have him as our Property Manager.
Dear Susan, We are very grateful for your 5 star review! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
