5/5
GoogleRating only, no written review.
Agent replied · 1 July 2026
Diolch / Thank you for taking time to leave us a 5 star review
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE922 reviews · 663 on Google (4.7)80 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)12 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)30 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)16 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA381 reviews · 356 on Google (4.8)18 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Agent replied · 27 June 2026
Thank you so much, Lisa. We really appreciate it :)
1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Agent replied · 27 June 2026
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
1/5
GooglePoor
Agent replied · 27 June 2026
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
4/5
GoogleI change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great!
Agent replied
Dear Xiaoyang, We are sorry to read your comments here and I would like to help you to solve this issue. Could you please get in touch on Joana.Ferreira@eu.jll.com so we can discuss this further? Thank you, Joana Ferreira JLL Property Management Team Leader
5/5
GoogleRating only, no written review.
Agent replied · 22 June 2026
Dear Andromachos, Thank you for your 5 star rating! … More
5/5
GoogleVictoria has been super helpful and available during our search for a flat to rent. She is very professional. Thank you JLL!
Agent replied · 30 July 2023
Dear Nicolas, Thank you for taking the time to leave this review! … More
5/5
GoogleI was really happy with Ms. Victoria Milburn, she helped me to make the renting process smoother, and she was really productive and fast in email and phone communications.
Agent replied · 30 July 2023
Dear Sara, Thank you for your 5 star review. … More
5/5
GoogleHad a great experience with JLL when it came to renting our apartment. They were happy to answer any questions and worked quickly to get us moved in.
Agent replied · 9 April 2023
Dear Rebecca, Thank you for your 5 star review! … More
2/5
GoogleRating only, no written review.
Agent replied
Dear Tusharsinh, Sorry to see your 2 star rating here. … More
5/5
GoogleRating only, no written review.
Agent replied
Hi Andrew, Thank you for your 5 star rating! … More
5/5
GoogleGreat experience working with Michael at JLL Stratford. Extremely tight deadlines wouldn't have been achieved without him driving things across legal teams and with the buyers broker. He was connected with all parties at every stage of the process. Would 100% recommend!
Agent replied
Dear Sam, Thank you very much for this excellent review. … More
5/5
GoogleMichael was excellent during the process of selling my apartment. Always kept me in the loop regarding prospective buyers/offers and was always quick to respond. Highly professional and made the entire experience very easy. Would highly recommend!
Agent replied
Dear Paul, We'd like to thank you for taking the time to write this review. … More
5/5
GoogleSenior Property Agent Michael Harvey is the best agent you can find in the area. He is responsible and responsive. He is competent and professional. I had a bad experience with JLL before but Michael is second to none.
Agent replied
Dear Ho, Thank you very much for taking the time to share your feedback with us. Wonderful to hear that Michael was responsible, responsive and competent, we'll make sure to share this feedback with him! Thank you, JLL Stratford Team
5/5
GoogleI was really happy with David Lazar managing the sale of my property. I found him to be knowledgeable, responsive and professional in all his communication with myself and the buyers. Thanks a lot David for your super service, JLL will be my go-to broker because of this experience.
Agent replied
Dear David, We can't thank you enough for this excellent review. We're pleased to hear that you were looked after well by David, and you would choose JLL again for your future business thanks to him, he will be thrilled! Thank you, JLL Stratford Team
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you for your 5 star rating Benoit.
5/5
GoogleI am very happy for your service and management.
Agent replied · 30 July 2023
Dear Jayraj, We're very grateful for your 5 star review! … More
5/5
GoogleGreat experience when it came to renting our flat. Team was very accommodating and helpful - especially Victoria .
Agent replied · 30 July 2023
Dear Sean, Thank you for sharing your experience with us. … More
5/5
GoogleI am very pleased with the professional help provided by Marco Cardin. We can complete the deal within 9 weeks.
Agent replied · 30 July 2023
Dear Anran, We are very grateful for your 5 star review! … More
5/5
GoogleJLL made the whole rental process incredibly smooth, always prompt at replying and quick to help solve any issues or answer any questions.
Agent replied · 30 July 2023
Dear Andy, We'd like to thank you for taking the time and share your experience with us. … More
5/5
Googlegreat service, would recommend. Marco always found properties in line with our taste/needs when we were looking for our new home, and was always available for queries.
Agent replied · 30 July 2023
Dear Nathan, Thank you for taking the time to leave 5 star review, this means a lot to us! … More
5/5
GoogleHaving rented for 16 years I've dealt with a number of estate agents. Dillan was one of very few to be honest and genuine during the purchase of my house.
Agent replied · 30 July 2023
Dear Naomi, Thank you very much for your feedback. … More
5/5
GoogleApproachable, efficient and quick to reply to emails or calls. Really lovely agent called Victoria, she was great !! Rental process is tedious at some stages but that's life I guess....
Agent replied · 9 April 2023
Dear Moema, We can't thank you enough for your 5 start review! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want JLL to help?
Send JLL a message.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
