Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleInitially OK experience, however, the property management team emailed me saying they would handle my issues but the lady has constantly ignored and refused to help in every situation.
The apartment has very large windows and they did not bother to check if the blinds are not working, now I have to spend my own money to fix these as JLL and the rude property management team refuse to handle the situation.
R · 30 July 2022 · JLL Canary Wharf
Agent replied
Dear Rushdi, Thank you for your feedback and we are disappointed to hear you have been unhappy with the service you have received. I would like to have a look in to this issue, could you please get in touch with me on Joana.Ferreira@eu.jll.com with more details? Many thanks, Joana Ferreira Property Management Team Leader
★★★★★ 1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
Richard · 30 July 2022 · JLL Kew Bridge
★★★★★ 5/5
GoogleMy experience with JLL was excellent, even during the peak rental season. Although I was abroad at certain stages, the process was seamless and efficient.
In particular, my lettings negotiator Hanan Qassem was knowledgeable, responsive and helpful in answering my questions and requests. She helped me from start to end, even checked in after move in if I had any additional questions. The full experience was brilliant and I would highly recommend!
Jane · 29 July 2022 · JLL Finsbury Park
Agent replied
Dear Jane,
We're very grateful for your review!
Fantastic to hear that Hanan was a great help in finding you apartment and she was knowledgeable, responsive and helpful in answering your questions, we're certain she'll appreciate your kind words too!
Thank you,
JLL Finsbury Park Team
★★★★★ 1/5
GoogleMade me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.
Lydz · 16 July 2022 · JLL Manchester
Agent replied · 12 April 2023
Hi there,
I am sorry to read your comments here I and would like to help you to solve the issue. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details?
Thank you,
Oliver Dolan,
Manchester Office Manager
★★★★★ 5/5
GoogleReally impressive service from Hanan our letting agent. She was super fast at responding to my emails and arranging viewings. Would also like to mention that whilst she kept in touch very frequently during the search, she was never pushy to make us sign for something we weren’t 100% happy with or that was above our budget. We felt very comfortable asking any questions we wanted without feeling like we were committing to anything. Would highly recommend :) thank you!
Mae · 16 July 2022 · JLL Finsbury Park
Agent replied
Dear Mae,
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service.
Fantastic to hear that you were impressed by Hanan's service too and that she kept in touch frequently and gave you space to make a decision, we do hope you will make lots of nice memories in your new home!
Thank you,
JLL Finsbury Park Team
★★★★★ 5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
Brian · 12 July 2022 · JLL Kew Bridge
★★★★★ 5/5
GoogleReally supportive in our purchase of a property on sale through Wilkinson. Always there as a support and happy to help in whatever way they could
Nick · 10 July 2022 · JLL Kensington
Agent replied · 10 July 2026
Glad to have been able to assist and good luck with your new property. If we can ever help, please contact us.
★★★★★ 5/5
GoogleRating only, no written review.
Carl · 10 July 2022 · JLL Kensington
Agent replied · 10 July 2026
Thank you.
★★★★★ 5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Lisa · 8 July 2022 · JLL/ WA Ellis Knightsbridge
Agent replied · 9 July 2026
Thank you so much, Lisa. We really appreciate it :)
★★★★★ 1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Colin · 8 July 2022 · JLL/ WA Ellis Knightsbridge
Agent replied · 9 July 2026
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
★★★★★ 1/5
GooglePoor
Steven · 8 July 2022 · JLL/ WA Ellis Knightsbridge
Agent replied · 9 July 2026
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
★★★★★ 5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
Helen · 8 July 2022 · JLL/ WA Ellis Knightsbridge
Agent replied · 9 July 2026
Thank you so much, Helen. This was so lovely to read!
★★★★★ 1/5
GooglePoor
Steven · 4 July 2022 · JLL Nine Elms
Agent replied · 4 July 2026
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
★★★★★ 1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Colin · 4 July 2022 · JLL Nine Elms
Agent replied · 4 July 2026
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
★★★★★ 5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Lisa · 4 July 2022 · JLL Nine Elms
Agent replied · 4 July 2026
Thank you so much, Lisa. We really appreciate it :)
★★★★★ 5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
Helen · 4 July 2022 · JLL Nine Elms
Agent replied · 4 July 2026
Thank you so much, Helen. This was so lovely to read!
★★★★★ 1/5
GoogleUPDATE to my below original review: In reply to Neil’s reply, I have text and called with Megan who he put me in contact with yet she doesn’t reply. Neil, I have also texted and called you DIRECTLY and you don’t reply either, it’s beyond frustrating at this point! Over a month of trying to reach someone at JLL to no avail! I am SHOCKED that JLL is still in business to be honest, I am almost certain the previous reviews are fake and I give up with trying to contact your agency any more, DO NOT LIST YOUR PROPERTY HERE!!!! Original review left May 28th: I find it extremely difficult to believe these previous reviews are real reviews after calling for almost week now and leaving three separate messages with their “answering service” over the last 2 days and never hearing back about a property. It is beyond frustrating, especially during the stress of moving to be left in limbo time after time without any care or courtesy call by JLL. So unprofessional, i even tried selecting a different department from the automated menu when I called a few other times to get through to someone but still reached their “answering service” who are very nice but pretty useless as they can’t transfer you to anyone and just say everyone at the office is busy at this time. Well apparently everyone at the office has been busy since I originally called on Monday and it’s now Saturday, well Done on losing a potential Longterm client very quickly!
N · 3 July 2022 · JLL Chelsea
Agent replied
Hi there, I am sorry to read your comments here! After looking in to our records, I can see that I did get in touch with you on Saturday, but if there's anything else you would like to discuss further, please do not hesitate to get in touch on 07841 199910. Many thanks, Neil Short Head of PCL Lettings
★★★★★ 5/5
GoogleAbsolutely highly recommended!
Hanan Qassem was incredibly professional. She helped me secure a tenancy under …
Sarah · 2 July 2022 · JLL Finsbury Park
Agent replied · 7 April 2023
Dear Sarah,
Thank you for your 5 star review. … More
★★★★★ 5/5
GoogleOur new experience with this agency and the staff especially Hanan was fantastic.
Hanan was very friendly and super helpful at any time and for any request we …
Alessia · 2 July 2022 · JLL Finsbury Park
Agent replied · 7 April 2023
Dear Alessia,
We're very grateful that you shared your experience with us! … More
★★★★★ 5/5
GoogleMyself and my partner recently relocated to London from Dublin,. We were helped every step of the way by the amazing Hanan. We can't thank her enough for all the help, support and advice she provided. …
Kevin · 2 July 2022 · JLL Finsbury Park
Agent replied · 7 April 2023
Dear Kevin,
Thank you very much for this excellent review! … More
★★★★★ 5/5
GoogleJLL Woodberry Down branch had helped me in securing a new flat for myself. It has been an absolute pleasure working with them, a seamless experience and immaculate problem solving. I personally want to thank Hanan and Beatrice who answered …
Baris · 2 July 2022 · JLL Finsbury Park
Agent replied · 7 April 2023
Dear Baris,
Thank you for this excellent review. … More
★★★★★ 5/5
GoogleHanan Qassem has been extremely helpful with all the queries I had in regards to the apartments even after I have moved in. End-to-end process has been very smooth and I was really impressed with the level of professionalism demonstrated by …
Natalia · 2 July 2022 · JLL Finsbury Park
Agent replied · 7 April 2023
Dear Natalia,
Thank you for this excellent review! … More
★★★★★ 5/5
GoogleSuper happy with JLL and especially the agent who assisted me, Hanan. I'd been searching for a new place on and off for four months and once I got in touch with Hanan, she helped me identify properties that truly met my needs and helped me …
Geneviève · 2 July 2022 · JLL Finsbury Park
Agent replied
Dear Geneviève,
We can't thank you enough for this wonderful review! … More
★★★★★ 3/5
GoogleSold house quickly, kept informed of progress. However, I was not informed that their fee was exclusive of VAT until much further down the line which is a little underhand and goes against a certain code of conduct;and that was the boss! A learning experience.
Codzilla · 1 July 2022 · JLL City of London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
