Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI'd like to thank Marco Cardin and his whole team for the great experience we've had with purchasing a property with JLL. Marco was always available, responded within hours to every email, was extremely helpful and made the whole process go as quickly as possible. Thank you Marco!
Dear Maarten, We can't thank you for this excellent review. … More
5/5
GoogleI bought a flat recently and I'm really happy with the help I got from Marco Cardin. He was always available through the process and made the entire experience quick and straightforward. Can definitely recommend.
Dear Jan, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleGreat estate agents, helped me with all the questions and requests I had. Always ready to go extra mile for their clients and deliver outstanding service. I’m especially thankful to Marco and Adam for their help and support. Highly recommended
Dear Angelina, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GoogleHanan and Alessandra were very helpful Both responded to my queries promptly and made the process of signing a new tenancy run smoothly.
Dear Danielle, Thank you very much for your 5 star review, it means a lot to us! … More
5/5
GoogleWant to thank JLL for a great service. The process of securing the flat was really smooth and easy. Especially I want to thank Hanan who was really helpful answering all of my questions, organizing the viewings and many other things. Definitely recommend.
Hi Артём, Thank you for taking the time to share your experience with us! … More
1/5
GoogleNever seeing an agent hang up first before you, rude and helpless.
Dear Queenie, I’m sorry to have read your comments here and I would like to look in to this … More
5/5
GoogleHanan was very helpful and informative prior to moving - thanks very much!
Dear Simurray, We are very grateful for your 5 star review! … More
5/5
GoogleJLL team here are very responsive and very quick to get things in order. Great service.
Dear Andrew, Thank you for taking the time to reward us with 5 star review! … More
5/5
GoogleExcellent service from Hanan and the rest of the team, a very smooth transaction from start to finish. Looking forward to working with the team again soon.
Thank you for your lovely review Andy, we really appreciate feedback and we are delighted that you were happy with our service as this is extremely important to us. We do hope we can work with you in the future too! … More
5/5
GoogleStaff was very responsive and professional. The agency made the tenancy process very smooth and acted quickly when an issue was encountered.
Dear Valerie, Thank you for your 5 star review. … More
5/5
GoogleThe JLL team are incredibly friendly and knowledgable. They know the local area and market inside out. Always willing to help and find the best way forward for landlords/tenants. Thank you.
Dear Arya, Thank you for your 5 star rating. Pleased to hear that Finsbury Park team was friendly and demonstrated great local area and market knowledge, we'll make sure to share this with the team too! Thank you, JLL
5/5
GoogleWorked with Hanan Qassem Excellent service and communication, went the extra mile to make sure everything was sorted. Her personal touch made ly life much easier. Would highly recommend.
Dear Yasmin, Thank you for sharing your experience with us. … More
5/5
GoogleHanan & Rosie who helped me with my relocation were very helpful from the get go. I am now entering my 5th term as a tenant with JLL. They are high professional and recommended.
Dear Ergun, Thank you, your 5 star review means a lot to us! … More
4/5
GoogleGreat experience with JLL compared to other agents in London. Hanan In particular was great , went out of her way and even sorted an issue for us over the weekend.
Dear Andrew, Thank you for leaving a lovely 5 star review regarding Hanan. Pleased to hear … More
5/5
GoogleGenerally, my experience with Rosie has been wonderful. She has been helpful in getting our house sold, even though we had really picky buyers. Really grateful for her professionalism and patience through it all. :)
Hi there, We can't thank you enough for your 5 start review! … More
5/5
GoogleWe have just completed the sale of our property, and are very pleased with the way Rosie Williams of JLL handled the process and negotiations. She was very responsive, assisted us with some of the more tricky forms and was always patient and helpful. Very easy to communicate with too. Thank you, Rosie!
Hi Paula, We're very grateful for sharing your experience! … More
5/5
GoogleSuper happy with JLL and highly recommend it and especially the agent who assisted us, Hanan. We have made the offer that we knew would be accepted. She was always helpful to our inquiries. Secured our dream apartment, while we were searching for two months non stop.
Dear Mata, Thank you for your kind review! … More
5/5
GoogleThe service we received was second to none, Hanan was extremely responsive and answered all our queries. The move was made seamless. Would highly recommend JLL and Hanan.
Dear Yusuf, Thank you very much for sharing your experience with us. … More
5/5
GoogleI’m super pleased with the excellent service provided by Hanan and the team at JLL Lettings. Hanan ensured I was updated every step of the way with the kindest support and impressively quick turn around. Thank you so much for making this a great experience, the service was FANTASTIC!
Dear Jennifer, Thank you for this excellent review. … More
5/5
GoogleFantastic experience renting with JLL. Comms was great from start to finish, and they handled all my queries swiftly. Huge thanks to Dovile, Helena and Keely for their amazing service.
Dear Siva, Thank you for your 5 star review. … More
5/5
GoogleOur agent Eilis was attentive, quick to respond and made the renting process very easy for us.
Dear Joe, Thank you for taking the time to leave this review, wonderful to hear that Eilis … More
5/5
GoogleI recently completed a purchase through Michael Chu at JLL. He's always been attentive, professional and responded all of my queries imminently. I couldn't be more happier with the service and help he provided throughout the whole process. Thanks again Michael!
Dear Yilin, Thank you for this excellent review. … More
5/5
GoogleMichael sold our property within 24 hours through his list contacts that were already looking to buy in the area! The process was amazingly quick and faultless through to exchange. I can’t recommend Michael or JLL enough.
Hi there, Thank you for your 5 star review! … More
5/5
GoogleWe recently moved out of our house we rented that was managed by JLL. A big shout out for our property manager Joana. Joana is extremely responsive, professional and empathetic. Really wish more people we deal with day to day were like Joana, life would be so much better. Thank you Joana.
Dear Nick, Thank you for sharing your experience with us. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
