Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have recently rented a flat through JLL and everyone been amazing, professional and lovely. I absolutely would recommend them to any of my friends. Isobel and Helena from the office were very helpful and were answering all of our queries and made everything easier for us.
Dear Musa, Thank you for your 5 star rating, it means a lot to us! … More
5/5
GoogleMy partner and I have recently moved into a new place thanks to Dovile and Brunas wonderful help! Dovile listened to our criteria and suggested the property we have now moved in to. I don't think we would have found this place without her. Thanks again!
5/5
GoogleOver and above service from Ahmed in resolving what should have been a simple issue but turned complicated
Dear Jannie, Thank you very much for your 5 star review, happy to hear that Ahmed was helpful … More
5/5
GoogleThe Greenwich office made the renting process absolutely effortless, which is exactly what I had been looking for. I couldn't ask for more or recommend them highly enough. Just perfect. Thank you all!
Thanks David for your positive review and for entrusting us to rent your property in the first place. Pleased to see that you would recommend our service and we hope we can work with you again in the future! … More
5/5
GoogleI have just recently rented an apartment through JLL, and am really pleased with the outcome. Eilis from the Greenwich office has been fantastic, very professional, patient in the face of delays, and very quick in the process of booking viewings / providing responses to questions or concerns raised. Would definitely recommend!
Dear Madhu, We're very grateful for your 5 star review! … More
5/5
GoogleVery thorough and professional. I had all my concerns answered right away.
Dear Faiz, Thank you for taking the time and leaving us 5 star review, it means a lot! … More
5/5
GoogleRating only, no written review.
Hi Adam, We are very grateful for your 5 star rating! … More
5/5
GoogleThe management of our apartment , by Alam , has been first class . Responsive , helpful and a 'can-do ' approach .Thanks
Dear Michael, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleAn excellent sales service. Supportive and responsive throughout from initial instruction right through until completion. Really went the extra mile!
Dear Matthew, We're very grateful for your 5 star review. … More
5/5
GoogleRented a property with JLL as the property managers. Our contact, Keely Wesley, was wonderful and the communication was timely, clear and professional which made our lives easier. Thank you.
Dear Karthik, Thank you for your review. Our teams work really hard to make sure they offer a … More
5/5
GoogleVery positive experience renting an apartment with Eilis at JLL. Everything went very smoothly, from viewing the apartment we have now rented, through the offer process, to any questions we had, Eilis was always very helpful, responsive and professional throughout. Many thanks!
Dear Max, Thank you for taking the time to leave us a 5 star review. Your opinion is … More
5/5
GoogleIsobel and Bruna were extremely helpful and responsive in assisting us with securing a tenancy. Nothing was too much of an ask and the process was made very simple for us. Highly recommend!
Dear Olivia, It's great to hear that you have had a brilliant experience with Isobel and … More
5/5
GoogleGreat experience in renting with JLL. Super professional and fair team. Our property manager Keely Wesley always very helpful. I will definitely use the JLL again if I need to. Before I rented with another company and it was a nightmare.
Dear Viviane, We are delighted to hear you received a great 5 star service and that Keely was … More
5/5
GoogleFinding a property to rent at the moment is hectic and rather stressful. But dealing with Eilis Moloney couldn't of been any better. Any questions, inquiries were dealt with immediately. Our requirements were met no matter the difficulty. Many thanks for all the help!
Dear Michael, We are very grateful for your 5* star review! … More
5/5
GoogleWe have been working with Ahmed ShahidAziz for over a year and he has always been accessible, quick and competent. He is helpful and polite and we are pleased to have him as our Property Manager.
Dear Susan, We are very grateful for your 5 star review! … More
5/5
GoogleWe recently closed an apartment lease at Greenwich through JLL. Eilis guided us through the entire process from initial discussion to closing of deal. She was very thorough, professional and helped us move through the paperwork in a diligent and efficient manner.
Dear Vighanesh, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
5/5
GooglePositive feedback for Alamgir Khan, Property Manager. Moved out after long tenancy and JLL has been fair and responsive throughout all the period and on managing disputes with landlord.
Dear Jorge, We are really pleased to hear you enjoyed your experience with us and thank you … More
5/5
GoogleRecently purchased a house through JLL. They have been professional and attentive throughout the process. Our estate agent Michael was very helpful and friendly and was always on hand to answer any queries to help move the process along. Overall a very good service.
Dear Josh, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleAn excellent experience so far from JLL, renting in London can definitely be stressful but Eilis has been a big help taking the stress out of a first time renting since being a student
Dear Thomas, Thank you for sharing your experience with us, it means a lot! … More
5/5
GoogleMr Ahmed shahid my property manager for Greenwich branch was the best and most polite helpful person ever. His so dedicated to help tenants straight away.no delays at all. He is part of the family. Thanks ahmed for all efforts.
Dear Ahmed, We are very grateful for your 5 star review, it means a lot to us! … More
5/5
GoogleRecently purchased a house through JLL. They have been professional and attentive throughout the process. Our estate agent Michael was very helpful and friendly and was always on hand to answer any queries to help move the process along. Overall a very good service.
Dear Josh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from Michael, fantastic to hear that he was attentive throughout the process and we hope you will enjoy your new home! Thank you, JLL
5/5
Googlemyself, as a first time owner in UK, Houseman did a very professional and efficient job for me. I will surely work with them again!!
Thank you for the excellent review, it's a pleasure to work with you.
5/5
GoogleRaphael and his team were very helpful throughout the sale of the property. They contacted a professional builder, roofer and electrician when we needed them and also were on hand to meet them when necessary. Excellent rates and very responsive throughout the process. Would definitely recommend Raphael and Emma and the rest of the team.
Thank you so much for the review you have been a pleasure to work with.
5/5
GoogleRating only, no written review.
Thank you for the lovely review Jamie.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
