Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOur last three tenancies have been through JLL and we have had an excellent experience every time. Jennifer has been incredible in arranging viewings and supporting us with placing offers and advising us. This was especially appreciated …
Dear Claudia, Thank you for your lovely 5 star review regarding Jennifer. … More
1/5
GoogleThe staff in this office are very rude and discriminatory. I would recommend that you choose an agent only after looking at their character. …
Hi there, We are sorry to read your comments here and that your friend had bad experience … More
1/5
GoogleJOANNA LUDLOW had a very unfortunate experience with this agent in the Canary Wharf office. I was taken aback with her attitude and aggressiveness as I would expect that working in the industry she would be well trained in handling such …
Hi Joanna, Thank you for your feedback. We have looked at our data base and I understand … More
1/5
GoogleSecond year renting from JLL. Vey disappointed this time. After terminating our most recent tenancy with JLL, we have been treated very poorly, unprofessional and unfair! Despite the fact that all the sufficient and strong evidence has been …
Dear Jiayi, We are sorry to read your comments here. We are looking in to the issues you … More
5/5
GoogleThis was my first time renting a property in London and they supported me very well. Especially agent Eilis Moloney was very helpful, always responsive and ready to answer all of my questions. Eilis Assisted me in every step of the process and made it very smooth and seamless experience.
Dear George, Many thanks for the 5-star rating, it means a lot to us! Fantastic to hear that Eilis was very helpful, responsive and that she made first time renting experience enjoyable. We are certain Elis will be very happy to see your kind words here. Thank you, JLL Greenwich Team
5/5
GoogleBig thanks to Hanan, Beatrice and the team for a great job finding a tenant quick, being proactive and responsive and very helpful!
Dear Daria, Thank you for sharing your feedback and for your kind words, we will make sure Hanan, Beatrice and the team will receive them! Thank you, JLL Finsbury Park Team
5/5
GoogleAll house transactions are stressful, but this one was particularly difficult and long winded. It nearly fell through several times and a big reason that it didn’t is that we had Anita (at Wilkinson’s in Winslow) on the case who is frankly a brilliant estate agent. She managed the process closely and diligently (in comparison to the other agents handling our side of the chain who I hardly ever heard from). It is in many way thanks to a Anita that we now have our wonderful new home. We were the purchasers in this process, but if you are selling a house, you could do far worse in your choice of agents. This house was completely off brief for us, but perfect once we understood it more. Another agent may not have had the ability to convince us to even view it, but she did.
Thank you so much for your lovely comments about Anita and how she saved the deal. We wish you every happiness in your new home.
5/5
GoogleIt is tricky to find a satisfactory property during this time and I am very grateful that I met Ayesha and Ieva from JLL. They were actually facing a heavy workload, but Ayesha provided me with professional and efficient assistance, which made it possible for me to move into a very nice flat without any problems. Both the location and the flat were amazing. Ayesha and Ieva were very helpful with my move-in and I would highly recommend them to anyone looking for a property.
Dear Zhixuan, It's great to hear that you have had a brilliant 5 star experience with Ayesha. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Pleased to hear she was a great help when helping with your move in and Ieva was great at drafting the contract, we are certain they will appreciate your kind words. Thank you, JLL
5/5
GoogleExcellent service from Faye who supported us all the way throughout the tenancy process. I would also like to say Kirsten was fantastic through the process and, was always quick to answer any questions me or my friends had. We wanted to …
Hi there, Thank you for sharing your experience with us. … More
1/5
GoogleAVOID like the plague. Never fixed anything we complained about during our year long tenancy. Arranged three inspections that we cleaned and got out of the house for (I WFH so I had to let work know) and Catherine no showed us three times …
Dear Elen, I’m sorry to read your comments here. I would like to look into issues you … More
5/5
GoogleRating only, no written review.
Thank you for your 5 star rating Georgios!
5/5
GoogleRating only, no written review.
Dear Mina, Thank you for your 5 start rating! … More
5/5
GoogleExcellent service provided by the JLL team especially Faye H, Kirsten and also Chris at the onset with the viewings. They were all very professional and prompt in responding to our questions/ enquiries. They have been very responsive so far …
Dear Jaaved, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleJLL have been a great help to me in finding a flat to rent. They have been supportive and quick to reply at every step and have made what was becoming quite a stressful time simple and painless. I thank all those involved!
Dear Thomas, Thank you for taking the time and sharing your experience with us! … More
5/5
GoogleWas a pleasure working with Kirsten and Faye. They helped me throughout the process and very friendly. Will recommend to others to go with this agency.
Dear Dipti, Thank you for your 5 star review! … More
5/5
GoogleHave been with JLL for around 2 years so far and have had no problems at all. Catherine Payne has been super helpful and gets back to us really quickly whenever a problem has come up with the property / have any queries with the tenancy. Any sub-contractor repair people we have dealt with have also been really friendly and helpful.
Dear Katie, Thank you for your kind words and for leaving a 5* review. We are so pleased … More
1/5
GoogleWouldn’t give them a single start if it wasn’t for requiring at least one to leave a review. …
Hi there, I'm disappointed to read your 1 star review and would like to help you to solve … More
5/5
GoogleExcellent service from star to completion. I would without a doubt use JLL Estate Agent. Catherine Mclaughlin was outstanding in her customer service , efficient helpful and always in regular contact. Highly recommended.
Dear Shirley, It’s great to hear that you have had a brilliant experience with Catherine and … More
1/5
GoogleMade me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.
Hi there, I am sorry to read your comments here I and would like to help you to solve the issue. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details? Thank you, Oliver Dolan, Manchester Office Manager
5/5
GoogleVery efficient in organising our tenancy Very professional with multiple team members helping us to progress with our tenancy All polite, approachable and friendly staff
Dear Dom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. We'll make sure the team will receive this feedback! Thank you, JLL Manchester
5/5
GoogleHave been with JLL for the last 10 months and they've been amazing! Catherine Payne has been our property manager and could not recommend her more - always really prompt when we have a request or concern, and always super friendly. Couldn't recommend them more!
Dear Jemma, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged, thank you for your kind words about Catherine too, we'll make sure she will receive the recognition she deserves. Thank you, JLL Manchester
1/5
GoogleUseless over the phone, failure to respond due to excuses which make no sense, overall very unprofessional
Dear Damian, I am unable to locate you on our database. Please find my contact details if you wish to discuss it further - Oliver.Dolan@eu.jll.com or +441612387400. Thank you, Oliver Dolan, Manchester Office Manager
1/5
GoogleDo NOT try to rent with this agency, so many problems and impossible to get in touch with before we even got a flat, can't even imagine how bad it would be if I decided to rent with them. AVOID.
Dear Zoovie, Sorry to read your comments here, summer time is extremely busy time and we do apologise if you had difficulties to get in touch, please see my details below in case you want to discuss this further: Oliver.Dolan@eu.jll.com +441612387400. Manchester Office Manager
1/5
GoogleRating only, no written review.
Hi there, I am sorry your experience with us was not as we would have expected. As I cannot locate you on our database I cannot comment on this issue, but if you would like to get in touch and discuss please do so on: Oliver.Dolan@eu.jll.com +441612387400. Thank you, Oliver Dolan, Manchester Office Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
