Trusted Agent profile Β· Greater London, London and West Yorkshire
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5,399 reviews across 14 offices and 3 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,399 reviews on three platforms, rated 4.6 out of 5 overall.
4,868
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
414
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom our first meeting with Adnan it was clear we were dealing with a genuine and sincere person. He is the real deal. Professional, well connected, efficient and dependable. β¦
Dear Michelle, Thank you for taking the time to leave us a 5 star review. Your opinion is β¦ More
5/5
GoogleMany thanks to Hanan for her incredible service, responsiveness and flexibility in securing our apartment. JLL from the beginning were very easy to engage with and made the whole process β¦
Dear Jordan, We are very grateful you have taken the time out to leave such a lovely review. β¦ More
5/5
GoogleI am extremely satisfied with the help provided by Hanan in getting a flat. She thoroughly explained the flat and provided me with all the relevant information that helped me make my decision. In addition, she was always a phone call away β¦
Dear Rahul, Thank you for your kind words and for leaving a 5* review. We are so pleased β¦ More
5/5
GoogleAdam Garson was efficient and professional, we found the tenant only within a few days.
Dear Lan, Thank you for your review. β¦ More
5/5
GoogleVery professional and quick to respond to any questions!
Dear Nicolas, Thank you for your 5 start review! β¦ More
5/5
GoogleJennifer is an amazing person, she helped us to find the most appropriate place to stay in Canary wharf area
Dear Mahmoud, Thank you for sharing your experience with us. β¦ More
5/5
GoogleWith very few options available on the market at the time, Adam and Indra helped me rent a very nice flat.
Dear Bogdan, Thank you for your 5 star review, we're glad to hear you managed to find a very β¦ More
5/5
GoogleRating only, no written review.
Thank you for your 5 start rating!
5/5
GoogleRating only, no written review.
Dear Kevin, Thank you for your 5 star rating! β¦ More
5/5
GoogleVery quick letting!
Dear Annette, Thank you for your 5 start rating! β¦ More
5/5
GoogleAdam has been great in setting up my lease! Moving in from abroad, Adam made sure the process went smooth. Recommend him!
Dear Oscar, Thank you for your 5 star review. β¦ More
5/5
GoogleI have received great service and follow up working with Rebecca Wheatcroft in the JLL canary wharf office and I can highly recommend working with her !
Dear Sean, Thank you for your 5 star rating and for your kind words about Rebecca, we'll β¦ More
5/5
GoogleThanks to the JLL team my partner and I were able to find a property to rent very efficiently. They were very helpful in sorting out a viewing as soon as they could and have been supportive ever since we started our search in advising us what to do. A highly professional and responsive service!
Dear Ella, Thank you for sharing your experience with us. β¦ More
5/5
GoogleGreat and quick experience for renting an apartment with Ayesha from JLL, I had to do the viewing during the lockdown in March '21, she accommodated our needs and the communication was great and efficient π β¦
Dear Hazem, Thank you for taking the time to write this review. β¦ More
1/5
GoogleIβm a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. β¦
Dear Chris, After looking in to this case we can see that Suth Lucian Canbert has sent a β¦ More
5/5
GoogleA big thank you to Ayesha Ahmed for helping us find the rental property that we were dreaming of. Ayesha was so responsive and helpful from the very start of the search up until the signing of the contract and the handover with the property β¦
Thanks Nadine for sharing your experience with us! We're very pleased you enjoyed our services. We work hard to make sure every β¦ More
5/5
GoogleIt is tricky to find a satisfactory property during this time and I am very grateful that I met Ayesha and Ieva from JLL. They were actually facing a heavy workload, but Ayesha provided me with professional and efficient assistance, which β¦
Dear Zhixuan, It's great to hear that you have had a brilliant 5 star experience with Ayesha. β¦ More
5/5
GoogleJennifer and Leva were really helpful and understanding, we encountered some unexpected incident that caused the already agreed agreed proceed put on halt and with the help of both Jennifer and Leva, the issue was resolved smoothly, β¦
Dear Paul, We can't thank you enough for your 5 star review! β¦ More
1/5
GoogleYesterday was the first day we had to move into the new apartment but it's impossible to live in that apartment right now. check in had to be done at 12pm (my girlfriend at 11: 57am was downstairs but from the agency they told us that β¦
Dear Andrea, We're sorry to read you comments here. β¦ More
5/5
GoogleNot my first flat hunting experience but can safely say that Ayesha and Ieva ensured that it was the most pleasant. β¦
Dear Sangkrutiya, Thank you for such a lovely review! β¦ More
1/5
Googleplease do not use JLL canary wharf, my friend is renting with them and has very large windows, the blinds do not close and they are refusing to fix this, the apartment is constantly light and we are unable to sleep. considering the β¦
Dear Vanessa, I am sorry to read your comments here, I would like to look at the issues you β¦ More
1/5
GoogleI strongly do not recommend JLL. Months of delays to fix problems, paid bills double and refused to refund us (8 β¦
Dear Aleksandra, After looking in to this case we can see that Suth Lucian Canbert has sent a β¦ More
1/5
GoogleI was too angry and felt insulted when talking with the stuff of this office . I think I am necessary to wire down my experience and no more people been treat with such ridiculous and unreasonable behavior and attitude!According to their β¦
5/5
GoogleHighly recommend the team here specially with the consistently superb support we got from Adam. First time in London and he was there to guide and help us get the best viewings basis our needs. β¦
Dear Harshit, Thank you for taking the time to leave such a great review, your comments are β¦ More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send JLL a message.
Canary Wharf has the most, with 922 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
