Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotClaire Carter (based at the Weybridge…
Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.
C · 7 October 2022 · JLL Kew Bridge
★★★★★ 5/5
GoogleExcellent service from Faye who supported us all the way throughout the tenancy process. I would also like to say Kirsten was fantastic through the process and, was always quick to answer any questions me or my friends had. We wanted to …
Daniel · 7 October 2022 · JLL Manchester
Agent replied
Hi there,
Thank you for sharing your experience with us. … More
★★★★★ 5/5
TrustpilotBecca is a star.
Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.
Konstantinos · 5 October 2022 · JLL Kew Bridge
★★★★★ 1/5
GoogleI rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report.
The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off.
Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing.
The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning.
I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.
Elle · 4 October 2022 · JLL City of London
Agent replied
Dear Elle,
We are sorry to read your comments here!
We checked our records and can see that JLL has dealt with the issues and this is now being handled by other parties.
Hope everything will be sported soon and all the best.
Many thanks,
JLL
★★★★★ 1/5
GoogleAbsolutely ridiculous how long they kept my deposit
Armen · 3 October 2022 · JLL City of London
Agent replied · 30 July 2023
Dear Armen,
I am sorry to read your comments here, I would like to look at the issue you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com
Thank you,
Eve Larard-Tansley
Property Management Team Leader
★★★★★ 5/5
GoogleHelpful and efficient
Ji · 3 October 2022 · JLL Canary Wharf
Agent replied · 30 July 2023
Thank you very much for your 5 star review!
★★★★★ 5/5
GoogleVery friendly and helpful Estate Agent service. Our agent Hanan showed us around a few different properties and guided us through the entire process from initial offer to referencing and move-in. She was always available via Whatsapp when we had any questions and never pushed us to agree to anything we weren't happy with.
We are thoroughly satisfied with the service and would highly recommend to anyone looking to rent in the area!
Daniel · 2 October 2022 · JLL Finsbury Park
Agent replied
Dear Daniel,
Thank you for taking the time out to post this review. Very glad to hear that Hanan was a great assistance when helping to secure the flat for you and you would recommend her for anyone looking to rent, we'll make sure she will will receive your kind words.
Thank you,
JLL Finsbury Park Team
★★★★★ 1/5
GoogleCould give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services).
Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court
J · 2 October 2022 · JLL Manchester
Agent replied
Hi there,
Sorry to hear that you had bad experience with your deposit release. Since we could not locate you on our data base, we could not check our records. If you wish to discuss this further with me please get in touch on Lynsey.Smith@eu.jll.com.
Many thanks,
Lynsey Smith
Head of Property Management
★★★★★ 5/5
GoogleCannot recommend JLL enough! We had a great experience with Eilis and Bruna. Both were very helpful and informative , answering all of our many questions as a first time renter. …
Lauren · 30 September 2022 · JLL Blackheath
Agent replied · 12 April 2023
Dear Lauren,
Thank you for taking the time to leave such a great review, your comments are … More
★★★★★ 5/5
GoogleWe’ve bought, sold and rented out places using various estate agents in Greenwich but would now only use JLL.
By far the best and most professional in the area. Ed and Micheal on the sales …
Glenisterscott96 · 30 September 2022 · JLL Blackheath
Agent replied
Hi there,
Thank you for the 5* Google Review and for taking the time to share your … More
★★★★★ 5/5
GoogleWe recently purchased a property in Maze Hill and Michael Chu was the estate agent managing the process.
We can't thank him enough for all the assistance during the buy. The …
Andreea · 30 September 2022 · JLL Blackheath
Agent replied
Dear Andrea,
Thank you for taking the time to leave such a great review, your comments are … More
★★★★★ 5/5
GoogleThank you to Eilis Moloney
Lettings Negotiator
I just wanted to recognise the hard work and effort put in by Eilis. She has …
T · 30 September 2022 · JLL Blackheath
Agent replied
Hi there,
Thank you very much for such a fantastic review! It makes it all the more … More
★★★★★ 5/5
GoogleWe've recently rented a property through JLL and we very happy with the service we've received. Eilis from the Greenwich office has been incredibly helpful, always responding to our queries efficiently and clearly. We're really grateful for …
Fenella · 30 September 2022 · JLL Blackheath
Agent replied
Dear Fenella,
Our aim is to deliver a 5* service to our customers and clients and we are … More
★★★★★ 5/5
GoogleI have been with JLL for over 5 years during which I was assigned various property managers. I experienced JLL as a generally positive property agency. However, Ahmed ShahidAzizhas really stood out and has made a difference to me. Ahmed …
Tobias · 30 September 2022 · JLL Blackheath
Agent replied
Dear Tobias,
We really appreciate you having taken the time to post this review. It makes it … More
★★★★★ 5/5
GoogleThanks to the real estate agent George Lamb who patiently introduced me the relevant information about renting a house, the work efficiency is also very fast, a very pleasant cooperation!
Xingyu · 25 September 2022 · JLL Kensington
Agent replied
Dear Xingyu,
We are very happy to hear you had great experience at JLL!
Thank you for your kind words about George too, we are certain he will be very pleased to see this!
Thank you,
JLL
★★★★★ 5/5
GoogleThis was my first time renting a property in London and they supported me very well. Especially agent Eilis Moloney was very helpful, always responsive and ready to answer all of my questions. Eilis Assisted me in every step of the process and made it very smooth and seamless experience.
George · 24 September 2022 · JLL Blackheath
Agent replied
Dear George, Many thanks for the 5-star rating, it means a lot to us! Fantastic to hear that Eilis was very helpful, responsive and that she made first time renting experience enjoyable. We are certain Elis will be very happy to see your kind words here. Thank you, JLL Greenwich Team
★★★★★ 1/5
GoogleWhile I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are …
G · 16 September 2022 · JLL Greenwich
Agent replied · 22 August 2026
Dear Gloria,
I’m sorry to have read your comments here and I would like to look in to this … More
★★★★★ 5/5
GoogleI'm glad with the service such professional staff.. And so thankful to Eilis Moloney who helping me in the renting process, she's always there for my enquiries ..
Many thanks 😊 …
Khulud · 16 September 2022 · JLL Greenwich
Agent replied
Dear Khulud,
Thank you for taking the time to leave this review. … More
★★★★★ 5/5
GoogleEd was our main point of contact for a Greenwich property that we just successfully exchanged on - an extremely painless process. As first-time buyers, Ed made us feel very comfortable with the process and made sure to keep us posted on any …
Martin · 16 September 2022 · JLL Greenwich
Agent replied
Dear Martin,
We can't thank you enough for taking the time to leave this review. … More
★★★★★ 5/5
GoogleIsobel and Bruna were my main contact at JLL.
We were looking to move Greenwich and I reached out to Isobel and discussed what we were looking for and our budget, she came back to us with an outstanding …
Abdellah · 16 September 2022 · JLL Greenwich
Agent replied
Dear Abdellah,
Thank you for this excellent review. … More
★★★★★ 5/5
GoogleOur experience with JLL was fantastic and Dovile, our primary contact, provided the best experience I have had from an agent. She communicated extremely well and in a timely manner and offered great insight into all aspects of our move to …
Parker · 16 September 2022 · JLL Greenwich
Agent replied · 21 June 2024
Dear Parker,
Thank you very much for sharing your experience with us. … More
★★★★★ 4/5
GoogleJLL has been managing our property in Meridian South since 2013. Owing to the pandemic, it has been particularly difficult for all people involved and we appreciate that tasks were off schedule, e.g. the mid-term property inspection. …
May · 16 September 2022 · JLL Greenwich
Agent replied
Dear May,
Thank you for taking the time to leave this review. … More
★★★★★ 5/5
GoogleWe’ve just completed a purchase in Greenwich and I couldn’t be happier with the service we received from Michael Chu and JLL. He was so helpful at every stage, working proactively to help the sale move at speed. I have no doubt that without …
Joe · 16 September 2022 · JLL Greenwich
Agent replied · 21 June 2024
Hi Joe,
Thank you for this excellent review. … More
★★★★★ 5/5
GoogleWe have just recently rented a flat through JLL and have been very happy with the process. Eilis from the office was very responsive, professional and empathetic. She really made the search easier for us by suggesting and making us view …
Joy · 16 September 2022 · JLL Greenwich
Agent replied
Dear Joy,
We can't thank you enough for your 5 star review! … More
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